Prime Property Auctions Reviews 

117
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing clear communication and guidance throughout the entire property selling and buying process. Many individuals note that the overall service is exceptionally efficient, prompt, and ensures that all property transactions are completed smoothly and successfully. Some people were dissatisfied with unexpected high fees and complex commission structures that exceeded their initial expectations. Reviewers also mentioned communication difficulties, reporting that it was notably hard to reach representatives or get timely replies after all payments and initial deposits were finalized.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as professional,... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall process as quick, efficient,... See more

Price

Consumers find price to be ambiguous, reflecting a wide divergence in their financial experiences. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my property through this company and couldn't be happier. The entire process was incredibly quick, seamless and completely stress free from start to finish. I highly recommend thei... See more

Rated 5 out of 5 stars

Streamlined process from start to finish! John and Luis have built a cracking team who are on hand to help and advise every step of the way. My property was sold relatively quick with no issues,... See more

Rated 5 out of 5 stars

Having known John since we were 16, I can't believe I didn't go to him sooner. 2023: Tried selling my property through estate agents - had been fully tenanted for 13 years, advised to lea... See more

Rated 5 out of 5 stars

Despite initial apprehension about using the Prime Property model, we needn't have worried. We are REALLY happy with every aspect of the service. Very quick sale. Got the sum we wanted and John and hi... See more


Company details

  1. Real Estate Auctioneer

Written by the company

Buy and Sell Through the UK’s Favourite Property Auction. We specialise in selling properties within 28 days for the price a seller wants and helping buyers secure excellent deals


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(117)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GET HAMMERED - INCREDIBLE

The guys at Prime are incredible. I had found a property through my off market campaign. It didn't suit me or my buyers but I knew John and the team would have a great exit for the seller and could suit their need of achieving the price they wanted in the time frame they wanted. The deal was handed to John and the property was sold less than a week later. John has a great way of dealing with clients and his team are on hand to follow through with seeing out the close of the sale.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy professionals who deliver what they promise

I had a great experience selling my property with Prime Property Auctions and have no hesitation in recommending them to others looking to sell quickly and for a fair price. It was my first time selling at auction but I genuinely found it way more straightforward and less stressful than the more traditional method. Maybe key to this was that I didn’t have to deal with estate agents and their irritating sales patter! John was very honest with me from the start, and transparent about the seller fees involved in the auction process. He took his time to explain all the stages of selling at auction, and checked in that I understood them. I never felt rushed or pushed into making a decision when it came to reviewing pre-auction offers, and I was very happy with how my property was marketed (on all main online property sites). John managed to get a great price for my property which enabled my family and I to move pretty seamlessly into our new home. Highly recommended, thanks guys😀

22 September 2023
Unprompted review
Rated 5 out of 5 stars

John and the team at Prime have been a…

John and the team at Prime have been a great help throughout the most recent purchase through Auction. All requests were dealt with promptly and answered in full. Our experience with prime has definitely changed our preconceptions of buying at auction

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Passed a seller on to John who has…

Passed a seller on to John who has since signed up with 4 houses

Have spoke with John at length for about a year now and he’s always answered my questions

Finally getting to do business and will be first of many

16 November 2023
Unprompted review
Rated 4 out of 5 stars

Auction myths ! True or False

Auction myths - "your property will have to be heavily discounted in order to sell", "auctions fees are too high", "its a rip off"
This was not my experience with John and his team. They were professional and transparent about all fees. They clearly explained the process. The focus was on achieving the outcome i wanted. In the end i sold my property and got above the Home Report valuation in less than 40 days.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Prime Property Auctions

Prime Property Auctions, has been incredible, especially dealing with John. I was able to communicate with him at all hours. The advertising was excellent. All correspondence was promptly responded to, and we were kept fully informed at every stage. Property was sold in 1 week. I can highly recommend these guys for a quick and stress-free experience.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Smooth from beginning to end. Great communication throughout as I was a first time seller at auction. Just sat back and let Prime Property do it all. Thank you so much for your professionalism and patience.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Incredible Service

I have worked with John and the team at Prime Property Auction several times now and I the experience has been incredible every single time. From start to finish John is on hand to provide updates and puts in so much work and effort to find a buyer at a suitable price. They talk you through the process to put your mind at ease and I couldn't recommend them enough.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

amazing...

John and his team have been amazing... answer all questions... house sold prior to auction... amazing result... can't wait to get into my new home... thank you guys so much

3 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience with prime property…

My experience with prime property auctions was great. I’m not very experienced with auctions (especially online) and John and his team helped guide me through the process and explained what to expect on auction day and how to go about bidding.
Overall a great experience

28 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look