Avoid. At. All. Costs.
The worst company I have ever had the displeasure of dealing with - please do yourself a favour and avoid them at all costs.
Where to begin with the issues:
- On move in we were supplied with two front door keys as there are two locks (the house was in a very high crime area). The bottom lock didn’t work and this issue was not fixed for the entire 12 month tenancy.
- One tenant was not supplied with keys to the lock on his room at any point during the tenancy.
- One bed nearly fell apart and when they finally sent someone round to check it out his stated “It needs tightening, but I don’t have the tools to do that.” Obviously it needs tightening, the fact I don’t have tools is why I asked you.
- There were damages on move in that the previous tenants were charged for but was never fixed. They then attempted to charge us for the same damages.
- Sockets in the kitchen were broken and not fixed for several weeks, meaning we had to live with an extension lead through the kitchen to have the fridge plugged in.
- They supplied a poster saying you can move out with two weeks notice, but when asking about this they said we were tied in for 12 months - this is true, we did sign a 12 month contract, but then don’t try and mislead people with that poster. It also says there is ‘Free WiFi’, but what this actually means is free line rental for WiFi, which is misleading to the point of it basically being a lie.
- They asked us to move up our move-out date by a few weeks as the new tenants wanted to move in earlier. We agreed to this. They gave us an adjusted quote for the remaining rent that seemed incorrect, so when I calculated it myself I found they were trying to overcharge us by over £1,000! I contacted them about this criminal behaviour and they simply replied saying yes we did in fact not need to pay as much as they initially stated.
- On move out we were given a long list of ‘damages’ that would be deducted from our deposit. These charges came to over £1,500, which we all thought was absurd and the charges themselves had no quotes or basis for their cost. As such we filled a legal dispute that, after several months (meaning I did not have the deposit back in time to move into my next home - quite a financial problem as a student) was settled. It was concluded that the only £300 would be taken out of the deposit - again meaning they tried to fleece us, this time out of £1,200.
I am sure I could go on, but if possible do not go anywhere near this company. Your life will be unnecessarily difficult and stressful until the day you move out otherwise - and given the deposit dispute we had to endure, it will be hell for several months even after you do move out.