Priceline Reviews 96,739

DO NOT book with Priceline!!! Their customer service is horrible and they’re hard to get ahold of. They won’t let you cancel even if you buy the insurance. They do not offer solutions to your problems. It wasn’t cheaper to book through Priceline, I only did because my credit card offered a reward for booking with them. Will not be booking through Priceline ever again, and you shouldn’t either!

IF I CAN ONLY GIVE ZERO STAR! THIS IS THE WORSE NEVER AGAIN USE IT! THEY CANNOT EVEN HELP YOU ONCE YOU HAVE RESERVATIONS! I BOOK FOR TWO QUEEN ON HOTEL AND GET TWO DOUBLE BED I CONTACT THE HOTEL AND PRICELINE TO GET PARTIAL REFUND AND NEVER GET ANY OR ANSWER!

Priceline is beyond untrustworthy and just plain crooks! They advertise one price online and it's totally different when you go to check out. Don't use them. They are total rip offs!

They’re scammers. Priceline stole my money.
People be careful with this scam agency.
They supposedly refund me my money $2033.50 since Feb 18th 2026 and they didn’t.

On April 25 8:14 AM I made a hotel booking and Priceline sent me a confirmation for hotel stay and said I was to pay $0.

I had until April 27th 5:59 to cancel the booking. I cancelled the trip the same day on April 25th 8:09 but they charged my card $504.84. I should not have been charged.

I called Priceline customer service today April 27th and was transferred to their sister company Booking.com. I was asked to provide a PIN number which I know nothing about. I was hung up on twice by both representatives.

After my own Google research the PIN # is supposedly in your Priceline confirmation email, but I still do not see a PIN# in my confirmation email.

From my Priceline Cancellation my funds will not be returned until 5-10 business days. This is unacceptable.

Although the customer service representative was very professional and attentive to the matter I had about a hotel stay, the company does not back their customers when an issue arise. There have been 2 times now where I have had a issue with a hotel booked through priceline where a full refund should have been given. The first time they would not give me my money back for a hotel I was not about to stay at due to the hotels negligence until they spoke with a hotel clerk and the second time, I arrived to a hotel after coming from out of state that was extremely disgusting and was not a place you want to lay your head at unless you were doing late night "business"

Absolutely Nightmare. Said They needed to pull my credit. Because of current situation. Pulling my credit is not allowed. Refused to refund my money. Even though they refused to rent me the car. That had everything including full coverage insurance paid back in January. Buyer Beware. Car rental. Use National 👍

How can the attorney general of Connecticut allow a business like this to do business in their state ?
Zero Stars

I was fully prepared to prove that I had collision damage waiver insurance on the car that I rented through Priceline from Mex-Rent. I also printed out the Mex-Rent policy statement from the Priceline website that shows that the price paid included the required Mexican liability insurance. Mex-Rent would not honor any of that and wanted to charge an extra $350 for $100 car! Without paying the extra they were unwilling to rent me the car. When you read the reviews of Mex-Rent, this is a consistent regular practice. Although I was able to get Priceline to refund my money, the only way Priceline can protect their customers is to stop using unscrupulous companies like Mex-Rent.

I booked what I thought would be a convenient, stress-free hotel, car, and airline bundle through Priceline. The idea of bundling everything together is supposed to simplify travel—especially when you’re traveling with a family. Unfortunately, while the airline portion of the trip went smoothly and we were satisfied with that experience, everything else turned into an absolute nightmare.

To start, the rental car situation was completely misleading. When you book a travel bundle, there is a very reasonable expectation that your rental car will be accessible at the airport—especially after a long flight with children. Instead, we were informed that the rental cars were located off-site, requiring us to arrange and pay for a taxi just to pick up the vehicle. That is not just inconvenient—it’s deceptive. After already dealing with travel fatigue, the last thing anyone wants is to coordinate additional transportation just to get a car. I ended up canceling the reservation entirely and booking a separate rental directly at the airport, which cost me more time, stress, and money.

However, that inconvenience pales in comparison to what happened next.

We then drove TWO HOURS through the mountains to reach the beachfront house we had reserved. We arrived around 8 PM—tired, hungry, with four children—fully expecting to finally relax after a long day of travel. Instead, we were met with something that I can only describe as shocking and completely unacceptable: the house was padlocked shut and clearly uninhabitable. We later discovered that there had been a fire at the property TWO MONTHS PRIOR.

Two months.

Priceline had been informed of this incident well in advance and still allowed me to book this property, take my money, and send my family directly into this situation without any warning whatsoever. There was no notification, no email, no alternative accommodation offered—nothing. We were left standing outside a burned, locked property in the dark with absolutely no place to go.

At that moment, I felt a mix of disbelief, anger, and panic. We were 1,850 miles from home in Puerto Rico, in an unfamiliar area, at night, with four children and no safe place to stay. This was not just an inconvenience—this was a complete failure of responsibility on Priceline’s part.

I immediately called Priceline for help, hoping they would step in and fix a situation that was entirely their fault. After waiting on hold for 20 minutes—while standing outside with my children—I was connected to a representative who barely spoke English and, quite frankly, provided zero help. ZERO. Even more infuriating, the representative admitted that Priceline had been aware for months that this property was no longer accepting guests.

Let that sink in.

They knew. And they still let me book it.

Despite that admission, there was no urgency, no accountability, no attempt to find us a replacement stay, no escalation—nothing. I was met with indifference when I needed help the most. I was so overwhelmed with frustration and anger that I broke down in tears and had to hang up because it was clear I was getting nowhere.

After taking about 10 minutes to pull myself together, I realized that Priceline was not going to help us, and I had to figure this out on my own. Late at night, exhausted, and stressed beyond belief, I turned to Airbnb and thankfully managed to secure a place. But even that came with another burden—we had to drive TWO HOURS BACK to San Juan in the dark, after everything we had already been through.

This entire experience was not just inconvenient—it was dangerous, negligent, and completely unacceptable. Priceline failed at every level: they misrepresented the car rental, allowed a known uninhabitable property to remain bookable, took no responsibility, and abandoned a family in a vulnerable situation without support.

I am beyond disgusted and angry. No company should be allowed to operate this way—knowingly putting customers in unsafe situations and then refusing to take accountability. This wasn’t just poor service; it was a complete breakdown of trust and basic duty of care.

I will never use Priceline again, and I strongly urge anyone considering booking through them to think twice. What happened to my family should never happen to anyone.

They constantly rob me by not providing the information for your reservations in time or even correctly. Sometimes you pay for a hotel but if you don’t have the funds to cover incidentals as well (some places surprise you with on site) then you also just lose your money. Priceline didn’t provide me boarding pass information and neither did frontier in time for me to hoard a delayed flight and even with paying extra for insurance I lost my money. Sad to say Priceline isn’t really a deal either they are just a third party willing to rob you. After seeing how much I have lost with Priceline I will now sue.

I booked a hotel through Priceline and had a disappointing experience.

When I made the reservation, I entered two children as part of the booking. However, when we arrived at the hotel, we were asked to pay an additional charge for the kids. I understand hotels can have their own policies, but this should have been made much clearer during the booking process so there were no surprises at check-in.

The room and stay were also below expectations. The standard room did not have a window that could be opened, which made it feel uncomfortable. The hotel was very crowded, the food was not good, and some plates did not look properly clean. We also had a bathroom drainage issue and had to contact the hotel to fix it.

my main frustration is that Priceline’s booking page did not make the total cost and room conditions clear enough before payment. For a family booking, I expected better transparency.

when I contacted priceline on the phone they promised me to fix the issue but they never got back to me or fixed it.

Priceline: I pulled the drop-down for the booking date. It popped back to the date on site as before I booked. I didn’t realize it until after I booked it so I was a day off in my booking. Well Priceline won’t change the date and I had to call the hotel to see if they changed the date. There’s really no customer service with Priceline. My suggestion don’t book with Priceline. Absolutely terrible. You can barely understand anything they say I have no idea what country they’re from but they’re English undecipherable.

Enola is wonderful and super patience! She helped me and find the best flights for my family and i . She even called me to confirm than my flight gor booked! Thank you so much Enola for all your help tonight. You are wonderful! I appreciate your time and I appreciate you! Now time to celebrate and start packing. FINNLAD AND THAILAND HERE WE COMEEEEE✈️💗💗💗💗

I contacted this company after I was notified of a family emergency. I contacted the airline at Southwest told them what it happened. They said not a problem they canceled. My flight said to get a hold of Priceline for a refund I contacted Priceline told them what happened? What’s going on. From the very beginning, they were very degrading very disrespectful and when I asked to speak to a supervisor, I was threatened to be hung up on multiple times.
They ended up saying it is Southwest who is the one who controls the money, not them, then said to contact Xcover whom the Insurance is with. And told me multiple times they had canceled a flight but Priceline never did. I continue to get emails notifying me that my plane is taking off that my plane is scheduled and on time and also that my plane is returning on time and refused to speak with me further.

My husband had a medical emergency and needed surgery immediately our trip was cancelled. All the other companies we worked with us were so accommodating and understanding airline companies and two other hotels. Priceline would not accommodate on modifying our dates kept blaming third party booking company. I even spoke to the hotel that we had the reservation and they would accommodate us but had to be done through priceline. They even said to give them pushback. This was a medical emergency. Every one I spoke with would give the run around and pass me to someone else and made me feel like as a customer I was the problem. I even sent paperwork to them with all the medical information. I can’t believe a company would treat a customer in this manner.

Stayed in a Priceline hotel . I had significant health issues ,toilet flooded room . I had to wade thru toilet water including sewage to shut off . THE HOTEL DID NIT ADDRESS EXCEPT OFFER ME ANOTHER ROOM AT 12:30 at night . I had to move and gather my belongings had trouble resuming my sleep . Priceline and the hotel did not fill necessary to adjust my room charge . The hotel stated that I needed to work thru Priceline . PRICELINE COUKD NIT GET HITEK TI ASHUST MY BILL SO THEY SAID Sorry . I have used Priceline many times but when you have an issue “ Good Luck “ .

First and LAST time using Priceline!
We booked a car from Ace car rental
Our pickup time was at noon but our flight didnt get in until 4pm and we tried to change the time online without luck. We called Ace and Priceline to change time, neither could help. So when we got to Ace, our car was no longer available
UNACCEPTABLE

If I could give zero stars I would. By far the worst hotel booking experience ever. This is nothing but a scam! They disguise themselves as whatever hotel you are booking for and show up as the first five or so hits on any search you do. To even discover you are dealing with Priceline later on when there is a problem takes jumping through hoops. The hotel showed it as Expedia on their end, but it was not. I have had over 30 email exchanges with them regarding cancellation on a booking in March. We requested to move our dates due to being ill. They stated that the hotel needed a doctors note which I provided. In fact, I provided it eight times per specific attachment requirements and runaround. They claimed they could never open it. When I contacted the hotel directly, they had no such requirement for a refund. The hotel stated if I would rebook my stay and spend more than $1000 like I had with the original booking they would refund my original booking if Priceline agreed to do it as well. Priceline responded saying they needed a note from the hotel attached in PDF format, just like my doctors note. They play a huge game to wear you down until you are exhausted and give up. beware of booking any hotel accommodations that start with “guestservices@…..”

Also, check out their ratings on the Better Business Bureau. They are a one star with over 6000 complaints similar to mine. 

I used their AI Penny to cancel a reservation. Penny assured me that I would get a refund. I also purchased insurance. Due to weather and a bridge closure, I had to cancel. I received no refund except for the insurance premium. I am no longer able to submit a claim because they refunded the insurance. Calling has done no good. They don't take direct responsibility, but instead transfers me to Booking.com where all agents say there is nothing they can do. One agent actually hung up on me. This is the worst customer service I have ever encountered. If I wanted to purchase through Booking.com, I would have. I purchased through Priceline, thinking it was reputable. I was wrong.