PrettyLittleThing Reviews 

Very poor quality items. Came screwed up in the bag. Labels are faintly printed and can hardly be read. These Clothes must be made so cheaply It’s unbelievable.
The worst clothes I’ve ever seen in my life. Sizing is completely wrong. I’m a size 8 and couldn’t even do any zips up in the jumpsuits.
Absolute rubbish.

i really like what the page shows me but last time i bought from them i recevied ítems that looked different
i really Think that PLT is just a bad joke

This is the second purchase and the very last! The customer service is shocking and they give you the run around and artfully vague responses.
The incorrect jacket arrived after waiting almost two weeks then to return with no exchange option they have the nerve to take $10 to return the item they stuffed up with!! Pretty Little Things you are doing useless NEVER AGAIN -I will make it my mission to spread the word so people stop buying from you. Change your ways !!

Pathetic website I could not access customer service, and tried to reset password (several times) to access my account but faulty set up and no link was sent. I tried to return 2 items that were incorrect in sizing and crappy quality!!!
AVOID buying from them!!!

I use to shop all the time at PLT years ago… not sure what’s happened now but I ordered a whole heap of pants and skirts in my usual size and these can barely fit over my legs!?? I should’ve read the reviews re the sizing running small. Not only can I imagine how this would affect women’s confidence but it is a total scam of money. $100+ worth of things that don’t fit me that USUALLY would in any other store. Will never shop here again. Then $10 to return the lot, given they’ve been unopened or never tried on. Totally a joke

Items were fine , arrived on time, however please sort your sizing out, I orders a tall mini skirt (I'm 5ft 8 for referance) and this range is meant to be for 5ft 7 and over, its far to short the skirt I can't even bend over! I'm 32 I don't want my bum on show

Also brought a size 10 pair of shorts and they were very small (I'm always a size 10 in bottoms in other stores) I now feel like a beach whale 🐋

Ordered 4 items and only received 2. The tracking did not state their would be 2 pacrels ONLY 1. Spoke with customer support and they went over the CCTV footage. They got back to me and stated all items where put in the same parcel. THAT IS WRONG. I HAVE ONLY RECEIVED 2 ITEMS. Now they won't give me a refund or send the two items again. I have now lost an outfit for my birthday and lost money. If you order from here record you opening the parcel or just don't order from here.

Should have read the reviews before I placed a Christmas order! Of course it hasn’t arrived. Now PLT have my money and I have no presents under the tree. Paid for express post by 22 December and now being told my package will arrive on 3 January. Looks like a long and difficult process to get a refund.
Do not order from this website.

Received my items with no postage issue. However one of my items has arrived with the entire neckline frayed and with completely broken stitching. I have emailed the company twice already, and just emailed them a third time about organising a replacement for Christmas but I have not received any response for around 2 weeks. Incredibly disappointed.

My package arrived 12 days after the expected date because it was stuck on customs delay for 9 days. The first time I emailed customer support, they didn't respond so I emailed them again and Sbon responded and quickly cleared it onto the next stage with no more problems. Quality of items was surprisingly good/better than I expected.

Absolutely terrible!!!!!!! ordered on 23/11 paid for express post with a delivery date of 28/11. its now the 05/12. No items, no updates, and no tracking available.
I have made contact with customer care and keep getting the same robotic response of.. "our driver is running behind, please allow 2 more days" this is RUBBISH customer service. I will NEVER purchase from this site again!!

ordered clothes september 28th with an expected delivery date of october 9th.
it’s now october 28th and there’s still been no delivery, and no update to my tracking whatsoever. absolutely ridiculous

Ordered boots on the Sunday night, express post…thinking that by ordering from the Australian site, they would be located in Australia and delivered by the Friday when I needed them. Once ordered, was advised by email I would receive on the Wednesday. Wednesday received an email advising I would not receive delivery until the FOLLOWING Wednesday. So, of course too late to order anything else online. Turns out they were being shipped from the UK. Complained via their iPhone message service, was refunded the $25 I paid for express.
Once I received boots, which I ordered in a size above my usual size, tried on and there is absolutely no way these will fit! My daughter also tried them on (same size shoe as me), and it’s just not possible that these boots are an AU 10. More like an 8! Have started refund process, which seems relatively simple so far but of course I have to pay $10 to send them back!
Won’t shop with PLT again.

Ordered a dress for a wedding 3 weeks ago and it got lost in transit. Can’t refund me til they CONFIRM it’s lost in transit until next week! 2 days before the event I need it for. Annoyed. Frustrated. Never shop here again. DO NOT RECOMMEND More annoyed it’s not based on AU on top of it. Fooled by their website. Go to shein

If I could give a rating of zero I would , I haven’t used PLT in yearsssss but I went on to buy a couple of fox tan items , but I thought I had changed the address from my old house but it automatically hanged it to my old address where I do not live anymore, I contacted them to see if the address could be changed they advised me that I should go or get someone else to go to the house and then return the items … like whatttt , if I knew the person wouldn’t they just give me the items I ordered why would I need to return them ? I don’t understand how there isn’t an option to change the address and fix a simple mistake and the contact team were useless they just kept giving me the same answer on repeat like robots , so now I will probably loose $70 worth of stuff I ordered .

What the actual eff?

I'm a size 14 so sized up and not one thing fits. The size 16 bikini would fit a barbie doll and the leggings are see through, the dress meant for curvy women wouldn't fit a size 10. Absolute shame on you PLT. Spent 150 quid on rubbish. Sickening.

I used to absolutely love buying from here. I haven’t brought from here for a while, I placed an order got it yesterday. Tried all the things on and out of Seven things I’m keeping three things and sending FOUR back! The sizing is actually unreal. No wonder why people feel like crap about their own bodies and are insecure the sizing is absolutely appalling. Very disappointed, made me feel like absolute crap and my confidence was/is already at rock bottom

I'm officially done with PLT clothes. The sizing has been off since 2019.
It's actually starting to become harmful to my mental health.
I have size 12 and 14 jeans from PLT that fit me from 2018/2017. Buy 14 now too small, size up to 16 and the thigh and leg too big but the waist fits like a 12. It does not make sense.
Plus size to them seems to mean thick thighs/46inch bums, tiny waist/flat belly and size F boobs women.

The quality of the clothes has gone down hill too. Why am I receiving clothes that smell like fish.

I'm done shopping with them!!

The worst online shop I've ever experienced. Their sizes run 3 sizes too small. Unless you're just skin on a skeleton, I would shop elsewhere.

PLT sizing is inaccurate. How can a size 16 fit like a 12. It's an absolute joke. I ordered a size 16 dress and my gosh, it for sure is not one. When I order from New Look a 16 is actually a 16. Disappointed!