I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
I really appreciated the customer service with pretty lavish. I was struggling to return my dresses or locate my account, as my phone/email etc was hacked. Lots of companies are so unhelpful in this situation as you can’t prove you’re… you. But pretty lavish have been helpful throughout and even let me extend the return date due to these circumstances.
26 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team. We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Refund take too long …
My order was returned almost 2 weeks ago, they issued the refund yesterday , still not in my bank account. No other online shop I use takes anything near this length of time..
very disappointing, shame because the clothes are good quality.
Thank you for reply.FYI.. the return was made on the 10th of July and the money went into my bank 25th July.
10 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear you have been unhappy with the length of time taken to receive your refund.
We do state within our returns page that once delivered to allow 7 working days for your return and refund to be processed.
We can see your return and refund has been processed within 4 working days. Whilst we are pleased to have been within our stated timeframe we appreciate your feedback as we are always looking for ways to improve our customers returns experience.
If you require any support with a return or refund please do reach out to our customer care team who will be happy to help.
Best wishes
The Pretty Lavish Team x
Bad quality and poor customer service
I bought £300 worth of items as I had a birthday party to attend. The quality was not as good as it used to be so I sent all but one item back, ordered a couple of different sizes of things so some of them I didn’t even open fully. I put it back in the original box, sealed it and sent it back via inpost. Upon checking my refund I noticed they only refunded one of a dress I’d ordered two of, in different sizes. I queried this and they basically said ‘the warehouse said they only got one’ - sorry? Does the warehouse unpack my items and keep them separate to everyone else’s so they could go back and check this? How do they know they didn’t just miss off something from my box? They are now refusing my refund and giving me no evidence it wasn’t received. Secondly - the item I kept is falling apart! It’s so flimsy at the seams. I purposely bought a size a little too big for an oversized look but it’s literally falling apart.
I used to think Pretty Lavish was a slightly higher end clothing store but now just think they are trying to make things as cheaply as possible and their customer service is terrible. I won’t be using them again.
23 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear of your disappointment with your recent Pretty Lavish experience. Feedback is so important to us as we are always looking at ways to improve our customers experience.
We understand there was a discrepancy with your refund as there was an item included that was not selected as an item to be returned. The team required time to investigate this and we are pleased to see the item was located and refunded to you.
We're sorry that within this order there has been a separate issue raised with the quality of an item . We will always report this internally as we want to ensure all our Pretty Lavish pieces can be staple wardrobe pieces, we can see our customer care team have been in touch to also resolve this.
We do hope to have restored your faith within our Brand and you will return to shop with us again in the future.
Best wishes
The Pretty Lavish Team x
Lovely dress but had a small issue…
Lovely dress but had a small issue which the customer service team responded to my matter and resolved. Will continue to purchase from Pretty Lavish
22 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Dresses lovely quality
Dresses lovely quality! I had an issue with a return but Andi and Chantelle were so helpful in sorting it, really lovely genuine company
18 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful, we appreciate your positive comments.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Excellent Customer Service
I recently had trouble ordering my first purchase and applying 10% discount code. Customer service were prompt & efficient with refunding my account.
My dress is lovely!
15 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded to as quickly as possible and it's great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Twice now I ordered exactly same…
Twice now I ordered exactly same product in the same size just different colour, and they’re completely different fit/size. Customer service wants pictures and measurements provided as evidence. How about you just measure your items and make sure size 10 is same in all colours. Think that’s me done with Pretty Lavish since I have to pay for delivery and refunds when the products sizing is unreliable. PL491924
14 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review
We're sorry to hear of your disappointment with your recent order.
We do continuously review our products and try to ensure accurate information is provided on the product pages on site to assist our customers with their purchase.
If a product is reported to be a different size our customer care team will want to investigate to establish the cause of the variation.
Feedback is important to us and I understand you have reached out to the team to raise a return. This will be further investigated as there should not be a size difference between colours of the same product.
We understand the team have assisted with your return and we do hope you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
Absolutely amazing customer service
Absolutely amazing customer service. They went above and beyond to source me the sizes I needed in bridesmaid dresses.
16 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Excellent products and very good…
Excellent products and very good customer service. Thanks
15 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great Quality Clothing
I love the quality of clothing and variety of items in my staple colours that make mixing and matching so easy. When I needed support my query was responded to promptly and efficiently. Great little company, beautiful clothes, I would highly recommend 👌
12 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
So disappointed with Pretty Lavish
So disappointed with Pretty Lavish. I ordered a dress on the 4 July paying for next day delivery, it has still not been sent and it is the 9 July. I’ve contacted customer service and have not received a response. This dress was for a wedding and I have reservations it will arrive. I wish I had read the reviews prior to ordering, this is my first order with PL and will not be ordering again. I would like an update from PL as to whether my order which has been paid for will ever be sent to me. If not I would like a refund. I will never be ordering from this company again.
9 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're so sorry to hear you have not received your order and are awaiting a reply from our customer care team.
We have reached out to request further information from you directly as we currently are unable to locate any outstanding emails using your name.
Our customer care team work hard to reply to all emails within 2 working days and please do check your junk/spam inbox as their replies can sometimes filter here.
We will wait to hear from you and hope to resolve this matter soon.
Best wishes
The Pretty Lavish Team x
I am so grateful for the team at Pretty…
I am so grateful for the team at Pretty Lavish for sorting an issue with of my bridesmaids dresses. They responded and dealt with the issue so efficiently and promptly. Thank you so much for your time and understanding, especially Andi who was so helpful. I cannot wait for my bridesmaids to wear the beautiful dresses on my wedding day in a few weeks time!
7 July 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
I’ve bought 5 dresses from pretty…
I’ve bought 5 dresses from pretty lavish so far and the quality and fit is worth every penny! Love this brand so much
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for sharing your feedback.
We're thrilled to hear that the sizing was perfect and fits comfortably. We work hard to ensure our sizing is true and consistent.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
10/10 Sample Sale
It was great just would be good if there was areas to try the clothes on!L and more mirrors Well managed as they counted and only let a certain amount in. Been to nearly all samples of PL and this best yet
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting and look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
The team at pretty lavish were so…
The team at pretty lavish were so lovely and helpful! Great selection of clothes at there sample sale too🤍
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Friendly team and amazing range of…
Friendly team and amazing range of items in the sample sale ✨
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a great experience and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
The selection of sizes and styles was…
The selection of sizes and styles was good (could’ve been more size 16) but really good experience. Was a little hot inside too
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a good experience.
We are so pleased you had a great time visiting. We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great material and nice fits
Great material and nice fits, very friendly staff
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on our products.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
Best wishes,
The Pretty Lavish Team x
Super organised and straightforward
Super organised and straightforward, definitely the best sample sale I’ve been to! Highly rate this brand
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting. We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
Stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
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