We would recommend Pretloves to anyone planning a house move. Of particular note was Anne's patience when, due to no fault of our own, our move was delayed a number of times leading to the canc... See more
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From our first phone call Ann was so helpful, Charlie,Mark and I think Dean were bang on time, there packing was first class and took our kitchen into storage, very polite and good humour too, the guy... See more
Company replied
This is the fourth time I have used Pretloves, excellent on every occasion . I had a family emergency the night before my move date and sent an email asking if someone could call me the next morning... See more
Company replied
We hadn’t moved for over 30 years so were a tad nervous about the whole experience, however Pretloves immediately made us feel at ease.they were reassuring, professional and efficient. Ash and his tea... See more
Company replied
Company details
Written by the company
Pretlove's Removals and Storage in Epping, Saffron Walden, Haverhill, Cambridge and Essex. Household furniture removals, commercial removals, furniture storage, self-storage, document storage. Professional movers for UK, European and worldwide removals...
Contact info
Woodside, CM16 6LJ, Epping, United Kingdom
- 01992573356
- adrian@pretloves.com
- www.pretloves.com
AVOID AT ALL COST !!!!
AVOID AT ALL COST !!!!!
I would give them zero stars if possible. Moving is a very stressful process and this company will make it even more stressful.
I made the mistake of not reading any reviews as it was my first big move, don’t make the same mistake as me, please read as many reviews as possible and choose a company who will look after you and your belongings. Certainly that company isn’t Pretlove.
First part of the move to storage went well, they came and took all my things to storage. A month later I booked them to bring everything back on a Friday. On Monday I had a call from the bank to postpone completion for a few days as there was a mistake in the paperwork.
I gave Pretlove as much notice as possible ( five days ) and they agreed to it. Two days later I received an email charging me another £288 for postponing the move five days before it was due.
When challenged and after an hour on the phone with a very patronising lady they changed their mind and instead of 100% now they wanted 60% and I was threatened by them. I had not choice but to pay whatever they decided in the end. I had to pay an extra £178 or I would never have got my things back.
After completion I had to sleep on the floor for seven days as they couldn’t bring my things back. How would you feel if they try to charge you as much as they like and then make you sleep on the floor for seven ?
So far I’ve put up with the rude lady over the phone, paying as much as they wanted and sleeping on the floor for seven day.
Finally The big day has come and when you think nothing else could go wrong they bring everything back and they break my brand new TV and sideboard. But ok things happen and surely they are covered and it will get replaced. Well, two months and about twenty emails later I am still waiting for compensation. You just couldn’t make it up. They are saying that the tv is not covered and all sort of things just not to pay for it. You don’t need any of this stress when you move.
At the end of the day it’s everyones choice whether to go with them or not but like I said at the beginning find someone else who is going to look after you and your belonging.
AVOID THEM AT ALL COST
29 August 2019
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