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Rated 1 out of 5 stars

DO. NOT. BUY. MULTIPLE. COLOR. PALETTES!!!! It’s a HUGE ripoff 😢 I am new to water coloring, and trapped at home for six weeks already from a bad car accident, and a broken sternum and ribs… My new... See more

Rated 5 out of 5 stars

I ordered online Paid a week later received a email informing me that my order had shipped then several days later I recieved another email stating that order was back ordered. now I recieved this m... See more

Company replied

Rated 5 out of 5 stars

I ordered the 18 color Nomad Portable Watercolor set. It arrived within a week. The color pots are very dense and have lots of paint in them. The water pen brush works perfectly and delivers unexpec... See more

Company replied

Rated 1 out of 5 stars

I am only giving one star because there is nothing lower. Their only strong point is rapid shipment for a very disappointing product. Simply put, their metallic markers have neither shine nor shimmer.... See more

Company replied

Company details

  1. Art Supply Store
  2. Craft Store
  3. Paint Store
  4. Pen Store

About Prestigify

Written by the company

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We are a boutique brand of art supplies with a small, curated range. We have a particular passion for watercolors, though we love any tool that allows you to create beautiful things. We also supply a few other select boutique brands that we think are delightful.

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3.3

Average

TrustScore 3.5 out of 5

195 reviews

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!!

I ordered the three pack of metallic watercolor paints three months ago and NEVER received them. I was super patient as I know Covid was happening but things were still getting through in the mail just taking longer but 3 months is ridiculous!! I tried to contact the company several times - they were NO HELP! I asked for a refund and NOTHING - NO REPLY!
My suggestion: DO NOT BUY FROM THIS COMPANY!! You will lose your money and they DO NOT CARE!!!!!
To date I still have no package and no refund :(

29 July 2020
Unprompted review
Prestigify logo

Reply from Prestigify

Hi there,

Thank you for the valuable feedback. We're very sorry for the delivery delay. We can see your package has now been received.

In the time since your original order we've fixed older logistical issues so all customers now get their packages in 2-6 days.

Please feel free to ask more questions at contact@prestigify.com

Best Regards,
Prestigfiy Customer Care

Rated 4 out of 5 stars

Commande en français

If you could write in french about your products, it will be easier for me to understand exactly what it's all about.... And I'am wonderind if it's because of the CORONAVIRUS that a lot of my orders never arrived ???? Althought I already paid !!!

24 July 2020
Unprompted review
Rated 5 out of 5 stars

I was delighted

I was delighted with the products I bought from Prestigify. hey were well packaged and were exactly as described, and the prices are very reasonable. My only reservation is that since Prestigify is based in the US it takes a long time for the products to arrive here in the UK.

23 July 2020
Unprompted review
Rated 3 out of 5 stars

Delivery was waylaid by customs and the…

Delivery was waylaid by customs and the costs to release it from customs outweighed the deal

23 July 2020
Unprompted review
Prestigify logo

Reply from Prestigify

Hi Rob,

Thank you for the valuable feedback.

In the weeks since you've ordered we've changed our setup so customers no longer have to pay any extra customs fees.

Please let us know if you have any more questions at contact@prestigify.com

Best Regards,
Your Friends at Prestigify

Rated 1 out of 5 stars

BAD QUALITY

BAD QUALITY PRODUCT. DO NOT GO FOR IT

23 July 2020
Unprompted review
Prestigify logo

Reply from Prestigify

Hi there,

Thank you for the valuable feedback.

The particular pen you bought has been removed from our catalog of products many months ago and a full refund has been sent to you.

Please feel free ask any further questions at contact@prestigify.com

Best Regards,
Prestigify customer Care

Rated 1 out of 5 stars

Will never order from them again

Will never order from them again. Now 6 months later they send a random reminder about a review. That tells you how they work. Took two months to get part of my order. I needed it for vacation. Didn’t happen. I requested a refund after a month and a half. They wouldn’t do it. Then they said wait one more week. I did. Nothing. Finally they said they couldn’t issue a refund the item was delivered. It went to the wrong house. Neighbor brought it. Then the pens sucked. Nope never again.

23 July 2020
Unprompted review
Prestigify logo

Reply from Prestigify

Hi Terry,

Thank you for the valuable feedback. We're very sorry for the delivery delay.

In the months since your order we've fixed older logistical issues so all customers now get their packages in 2-5 days.

Please feel free to ask more questions at contact@prestigify.com

Best Regards,
Prestigfiy Customer Care

Rated 1 out of 5 stars

waiting 15 weeks so far for delivery.

Can't really comment on quality as i am yet to recieve my order placed on the 9th of April i have emailed a few times and heard they will get back to me but gone quiet now, i know there is an issue with postage around the world but 3 months should be long enough to get it to me, hope to get it eventually but my feeling is i wont.

23 July 2020
Prestigify logo

Reply from Prestigify

Hi Amanda,

We're very sorry for the delivery delay. If you email us at contact@prestigify.com with your details we'll provide a full refund.

In the months since your order we've fixed older logistical issues so all customers now get their packages in 2-5 days.

Best Regards,
Prestigfiy Customer Care

Rated 4 out of 5 stars

Good Product.

The product was well worth the money. The customer service were also extremely helpful.

23 July 2020
Unprompted review
Rated 3 out of 5 stars

Looed good but looks are deceiving.

The fountain pen I purchased looked good, and I was pleased with that.
Unfortunately the quality i.e the plastic was very thin and after a few uses the pen barrel disintegrated as I removed the cap.

22 July 2020
Unprompted review
Prestigify logo

Reply from Prestigify

Hi there,

Thank you for the valuable feedback. We're sorry you weren't pleased with the quality of your product.

In the months since your order, we've removed the particular pen you ordered from our catalog and replaced it with a much higher quality product.

Please feel free to ask more questions at contact@prestigify.com

Best Regards
Prestigify Customer Care

Rated 5 out of 5 stars

Great product

Lovely product, packaged well and arrived within the time specified (pretty fabulous in these COVID-19 times when online deliveries at an all-time high and Australia Post are having such fun getting huge volumes delivered in a timely manner). Thanks Prestigify :-)

22 July 2020
Unprompted review
Rated 2 out of 5 stars

I ordered a few things in 2018

I ordered a few things in 2018. I assume that I’ve received an email about reviewing now because the last product has arrived? I did file a complaint with support about the lateness and a faulty tracking number, and they said that they would follow up on it, but after that I didn’t get any more emails and the issue was never resolved. I had to check my emails to remember what Prestigify was. I did receive some of the products I ordered, late, but one of them never arrived.

22 July 2020
Unprompted review
Rated 4 out of 5 stars

Nomad watercolours

I really like the watercolours and the set is so compact great for travel. Only drawback seems to be you don’t seem to be able to get refills for the set some of my colours are running out. I even sent a message asking about refills to Prestigify and never got a response.

22 July 2020
Unprompted review

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