Prestige Flowers Reviews 

Flowers are always beautiful and so easy to order.
Always top range

Recipient was pleased at receiving the flowers. However, I was somewhat disappointed when they sent me a photo of the flowers, which to me were rather "wilted" looking - even allowing time for the blooms to fully open!
I placed the order on Thursday for delivery on Saturday 1st August, however they were not delivered until Monday 3rd August!
It may be that they were sitting with Royal Mail for a few days prior to delivery, which may have contributed to the poor looking quality of the flowers!

I ordered flowers for my grans birthday I paid extra to have the large and in the picture it was a lovely big bunch of flowers what she got for the price was nothing like the website it was a standard size bunch I was very embarrassed when she opened them up . The postage was on time next day delivery and the flowers where lovely if I had only paid standard then I would not have complained but when you pay extra you expect more for your money I have only used the company once and a will not be getting anything else .

Extremely disappointed. Bought these as a surprise for my mum and they have turned up nothing like the picture advertised. I ordered a medium bouquet of red Lillie’s and roses; all that’s turned up is 2 Lillie’s and 6 roses. The bouquet is very sparse and nothing like what their pictures show. Will not be buying from here again, absolutely ruined the present.

Easy ordering service and quick delivery.
Bought as a thank you gift, would recommend.

Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail.

Wouldn't stop me using Prestige again.

i HAD SOME DIFFICULTY WITH MY ORDER, BUT AS i AM 91 THAT COULD BE THE PROBLEM.

The bouquet arrived on time and was well packaged. The blooms on arrival appeared good. However after 2-3 days they started dying.
I’m not sure whether I will use Prestige Flowers again.

£40 for an arrangement of flowers sent for the loss of my brother. 12 flowers in total, looked lost in a vase, absolutely ridiculous price! Will never be buying from you again!

Ordered a bouquet with card and mini cake and took a gamble on a Florist Choice arrangement. Big mistake! It was overloaded with foliage and the seasonal flowers lacked variety when compared to the examples shown on the website, seemed more like a bouquet of leftovers. The website also doesn't say what type of cake it is, so this was another gamble that didn't pay off as it's a dense fruit cake which unfortunately the recipient can't eat. It looked like the main layer of icing on the top had been done in a hurry, again not fully representative of the web image. All in all a rather disappointing experience and I certainly won't be ordering from here again. The only thing that did go well was the delivery, which was made on time by Royal Mail.

Fantastic customer service from Laura. Helped me amend the date of my delivery straight away with no fuss.

I had ordered a large expensive bouquet for a 90th birthday. I paid extra for Sunday delivery. The bouquet arrived a day late, was much smaller than I expected and many flowers were dead.
I contacted Prestige Flowers. A customer service agent called Ruby was fantastic in empathising with me and her speedy responses to me were greatly appreciated. She managed to organise a beautiful replacement bouquet which arrived yesterday. Ruby’s help went a long way in compensating for the initial disappointment of the missed Milestone birthday..

I have used Prestige Flowers for some time now and they have not disappointed ever.
Flowers always in great condition and plants as well.

My husband sent me these and they flowers arrived practically dead! He emailed sent several photos what they asked for, wouldnt offer a refund so sent another set, same again. Seems like this happens quite often which it should not!! We will never use this company again. Maybe start delivering a better service instead of ripping people off, as these flowers are not cheap!!!

Edit..can I ask where you have requested further information from??

Everything was great except for the size of the floral arrangement it was much smaller than the one in the picture. I had deliberately chosen the largest one but it was very different to that. This was a present and I feel it looked cheap. I would have preferred to pay more to get a better product. Disappointing only fo that reason.

Will avoid in the future!
The bouquet I ordered was a third of the size of the photo. I complained twice to customer service and never heard back. Very bad service all round

Great service and gorgeous flowers always

My bouquet arrived but unfortunately several of the blooms were wilting & not in a good state. Having sent various photos I was very happy to be sent another bouquet. Customer service sorted this for me. I blame this hot weather!

I asked if they could alter the message and specifically stated in the email 'if not this is okay'. They proceeded to put my order on hold and not send it as they couldn't facilitate the request. The next day they failed to send my order again and didn't offer a refund. Really awful service when people are ordering for time sensitive issues