Prestige Flowers Reviews 

My husband ordered flowers for my birthday, which were not delivered until the following day, with some of the flowers already dead, as they had apparentlybeen "misdirected" by Royal Mail. Prestige are largely disinterested, offering a cursory apology and a credit of the postal charges. I used this company many times but, after this, never again. Shocking customer care.

great service flowers were vibrant and delivered on time

Ordered some flowers for my girlfriend's birthday, they were nothing like the ones they are advertising on their website
Had 7 roses and rest of the bouquet was packed with buds , the bouquet looks cheap. Contacted the customer support for a refund and i've been advised that the bouquet matches the standards. Such a joke will never order from them again

i have just spent £60 on a bouquet of flowers to say thank you to someone who helped my dad. on the web site they show and say bouquet bunch of flowers i paid extra £10 for a large so i would expect someone to deliver a lovely large bunch of flowers
BUT NO ROYAL MAIL DELIVER A SLIM BOX AND LEFT IT AT RECEPTION AREA WITH NO ONE THERE

DO NOT USE THIS COMPANY THEY ARE A RIP OFF

The bouquet was nothing like the photos on their website. They arrived wilted and almost dead. I will never use them again.

Beautiful flowers, loads of choice and easy to order.

I have used them a couple times now and can say never let me down. Even sending them to the far corner of the lakes this get there on time and in perfect condition.

I accidentally ordered them for the wrong date, unfortunately they couldn’t reschedule as it was too late, so they helped me work it out and the delivery was very fast. Thanks

Customer service team were extremely understanding about my situation and sorted out my mistake extremely quickly and without hassle. Fantastic service

I cannot praise Prestige Flowers, who are my flowers delivery of choice, enough for the way they handled my complaint ref 2289837. I had accidentally entered the wrong flat number when ordering a bouquet, and unfortunately the flowers were delivered to the wrong address completely. The recipient at that address was unwilling to cooperate by providing any information or helping to get the flowers to the intended recipient, which made the situation particularly difficult.

Prestige Flowers were incredibly patient, understanding and cooperative throughout. They allowed me to investigate the situation together with my friend, and we were able to gather information and confirmation that the original address I had entered had not actually received the flowers. As soon as I provided this confirmation, Prestige Flowers immediately offered to resend a new bouquet as a goodwill gesture.

What made this particularly meaningful was that these were condolence flowers for a friend who was grieving the loss of his mother. Prestige Flowers clearly understood that this wasn't simply about a missing delivery — it was a sentimental gesture that mattered enormously. Their thoughtfulness and willingness to put things right meant a great deal.

When the replacement bouquet finally arrived, my friend was incredibly happy and touched. The flowers brought a little bit of joy and kindness to what has been undoubtedly a very difficult period for him.

A relatively small gesture from Prestige Flowers made a genuine difference to someone who was grieving. Their enormous cooperation, patience and kindness went far beyond what I expected, and I am extremely grateful.

Thank you, Prestige Flowers, for turning a difficult situation into such a positive experience. Your goodwill gesture really did go a long way. ❤️

Always reliable use prestige a lot always delivered on time and flowers are beautiful

Great value flowers delivered in 2 working days to Spain. My friend was delighted with them. She said they were beautiful.

My first experience with Prestige flowers was very terrible as my surprise flowers for my wife on our 23rd anniversary was not delivered on the day and thus messed up the surprise and even the day after at almost 3pm, it has not arrived. The customer service were also terrible for not understanding the impact and level of disappointment messing up our special 23rd anniversary surprise rather playing the dirty card game that is in their terms and conditions that it is not guaranteed when it was displayed on their website for next day delivery to entice customers.
Boldly advertising next day delivery within a specific time if an order is placed and then saying their terms and condition when they fail is nothing but scam and deception.
I will never use this company or refer anyone to them because they have refused to resolve this issue.
I will say, keep away and use other flower companies.
Order Number: 9897955

They weren't the flowers I wanted when I got to the payment stage,but they still looked nice,so I kept them, otherwise it all seemed quite a good site, I'll know more tomorrow when she receives the flowers 💐
The delivery service is very quick,ordering was okish,like I say I was or thought I had ordered the white bouquet & got a random pink one. Never mind,still all flowers are beautiful. However, I'm really really worried now after reading the reviews left by others who have also used prestige flowers,some happy with the service, but the majority I've read have expressed utter disappointing results from the condition the flowers turn up in half dead,colourless,the end of the stems all mushy & old, the 'next day delivery' is a scam as many have mentioned several times,& then when they asked for a refund due to a special occasion being missed, the staff were unhelpful & nothing was done to help, so I'm now a little bit worried as to how mine is going to look/ be? , it's not so much the cost,I just want them to look lovely for my nurse who has helped me over the years,I hope there not old & scraggy, I hope they look lovely for her,please look nice finger's crossed I don't have to be a moaner.

Very poor quality nothing like the online photo I was not eligible for a refund due to sending photo one day late but I was trying to give them chance to bloom would not recommend

Great customer service by Ellie.M i put the order for flowers through then found out that the person getting the flowers would be on holiday on the delivery date, Ellie handled the change of date very well, i would highly recommend

Nothing prestige about Prestige Flowers, ordered flowers to cheer someone up, flowers arrived nothing remotely like ordered, no colour and no arrangement. Looked like supermarket flowers. Complained sent out a second bunch, changed to more colour in a hope be more cheery and was better but still no arrangement as shown on website.
Will not use again.

I ordered the Country Elegance Large bouquet and what arrived looked NOTHING LIKE THE ADVERTISED IMAGE.

The bouquet was SPARSE, POOR QUALITY and completely different in colour and flower mix. In my opinion, it looked like a £5 supermarket bouquet being sold at a PREMIUM PRICE.

The customer service made the experience worse. It took repeated emails and escalation just to receive a partial refund.

POOR QUALITY. MISLEADING PRESENTATION. PREMIUM PRICE. I WOULD NOT ORDER AGAIN.

Great choice of flowers, I needed to order some flowers last minute for next day delivery and I wasn't disappointed the flowers arrived to my recipient the next day as stated and where beautiful. I was very impressed and pleased.