Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
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Review summary
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What people talk about most
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My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I spoke to jonathon who was really…
I spoke to jonathon who was really helpful and courteous very efficient with helping me with my enquiry get the answers I was looking for and my experience dealing with jonathon was 100%
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Declan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Jonathon was able to resolve your query for you quickly and efficiently.
- Heather
Needed my mrpn and found Raj very…
Needed my mrpn and found Raj very helpful and efficient.
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Mari,
Thank you for your feedback! We're so glad to hear you had a positive experience.
We appreciate your feedback and will share it with the Raj.
- Heather
Had an issue with my prepay power was…
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
23 July 2026
Unprompted review
Reply from Prepaypower
Hi There,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Zaid was able to resolve your query for you quickly and efficiently.
- Heather
Very helpful friendly and fast…
Very helpful friendly and fast resolution
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Paddy,
Thank you for your feedback! I am glad to hear you had a quick resolution.
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Reply from Prepaypower
Hi Bernadette,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Bryn was so helpful and polite
Bryn was so helpful and polite. I was sorted very quickly. Thank you Bryn.
22 July 2026
Unprompted review
Reply from Prepaypower
Hi Christine,
Thank you for taking the time to share your positive experience.
We are delighted to hear that Bryn was able to assist you efficiently and politely, resolving your query very quickly.
- Heather
zaid was so helpful thanks so much
I just needed help with a number I needed for a form and Zaid helped us out so much he really was so helpful and the call was answered in less than 30seconds and that never happens these days getting through so quickly thanks for all you help Zaid!! 5stars all round 🩵🩵⭐️
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Michelle,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Zaid was able to resolve your query for you quickly and efficiently.
- Heather
BRYN was very helpful
BRYN was very helpful, professional & clear in instructions. A positive experience… Linda
22 July 2026
Unprompted review
Reply from Prepaypower
Hi Brian,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Bryn was able to help you.
- Heather
I had to top up today because my…
I had to top up today because my electric was getting low. It was very easy to top up thanks to prepays power help line
22 July 2026
Unprompted review
Reply from Prepaypower
Hi Anne,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Good service
Had an issue withy heating oil charge but Josh sorted it out and even credited us with a goodwill gesture. Top service
Thank you Josh
13 July 2026
Unprompted review
Reply from Prepaypower
Hi there,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Bryn helped me out with an issue today…
Bryn helped me out with an issue today and was very friendly and helpful. Sorted my query out within seconds.
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Thomas,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Bryn was able to resolve your query for you quickly and efficiently.
- Heather
Great experience very helpful and…
Great experience very helpful and understood what I was asking him my enquiry was sorted so quickly
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Nadia,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
Mohammad Rizwan From the oil team has…
Mohammad Rizwan From the oil team has been the most helpful very informative, quickly replies, entertains u whilst trying to solve your query, all over amazing customer service from him.
21 July 2026
Unprompted review
Reply from Prepaypower
Hi there,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
- Heather
I didn’t write this review at the time…
I didn’t write this review at the time but since the company had the audacity to call me today I am doing it now.
We were going to go with pre pay power. Guy came out to fit the metre. Said he couldn’t because there was paint around the fuse box. Fine end of story only pre pay power still went ahead and told our current provider we were leaving. Hence we ended up with no power and had to go through a lot of hassle to sign up again with out provider. It would seem different departments don’t talk to each other. Very lax way to deal with people. I told them never to call here again we would never use this business given how inept they are
27 May 2026
Unprompted review
Reply from Prepaypower
Hi Maureen,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
I was talking to a girl called Joshua
I was talking to a girl called Joshua, she was so helpful and friendly and patient. I hope if I need to talk to prepay again I get to speak to her again.
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Tara,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Joshua provided. We will always strive to provide you with the best customer service possible.
- Heather
Wouldn't recommend to anyone
Wouldn't recommend to anyone. Bought a house with a meter already installed , Ive been contacting them since May to have it removed as I am trying to get walls plastered. I was never a customer and was uncomfortably questioned continuously about my current energy supplier for 25 minutes on the phone, this was followed by another phone call to confirm I still wanted the meter removed and nothing was done. The person I spoke to belittled me regarding my choice of a billpay service rather than as pay as you go (which has actually worked out cheaper). I then had my partner ring them to try have it removed as I was very uncomfortable after the phonecall and felt very anxious about calling again. He was transferred through multiple times to different departments and hung up on multiple times and promised someone would be out to remove it, this was 2 months ago. We have since contacted them and we've had the same conversation over and over again and no result just continuously told a request would go in and again hung up on. Customer service is extremely poor and they are refusing to remove the meter.
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Gemma,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Great on-call customer service
Quick and efficient, Raj has been grrat to understand my situation and follow with the timely action and advice.
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Aayush,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Raj was able to resolve your query for you quickly and efficiently.
- Heather
Reply from Prepaypower
Hi Aspectos,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Pratik was of great help
Pratik was of great help, understood the situation and came up with a solution was very prompt.
Well done pratik keep the good work.
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Ryan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Pratik was able to resolve your query for you quickly and efficiently.
- Heather
Very Friendly and helpful
Genevieve was very Friendly and helpful on Monday
20 July 2026
Unprompted review
Reply from Prepaypower
Hi Lizzy,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
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