After seeing some poor reviews on Facebook, I was worried that we’d have trouble, but honestly the whole process went perfectly! We received the home testing kit the day after placing the order and af... See more
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I think the place that my test went to has closed and I wasn't expecting a result. I was happily surprised when I did get my result. I want to thank those working behind the scenes for this satisfacto... See more
Company replied
They made an awful experience quite pleasant! Having the test and then sending it off fir the results is always nerve racking, especially when you have to travel. Trustpilot web site was clear and con... See more
Company replied
Test results took 3 full days after posting to get back to me. No way of tracking progress or chasing. Test results sheet didn’t appear to be as complete as other providers for fit to fly certific... See more
Company replied
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast & easy service
Fast & easy service. Everything was explained clearly making the process very straightforward.
12 April 2022
All very quick and easy.
All very quick and easy.
The explanation of what to do at the booth could be a bit more 'structured' but otherwise smooth.
12 April 2022
My wife forgot to activate the account…
My wife forgot to activate the account with the pack barcode.
Customer service said not a problem but that was followed by many phone calls and multiple broken promises. A total nightmare.
12 April 2022
Great service chose Click & Collect due…
Great service chose Click & Collect due to COVID symptoms. Husband picked up test brought it home I did it he returned it got result within 24 hours. Would be good if they could offer Recovery Certificate also, now got to find a company that provides that for travel purposes
12 April 2022
Highly recommended
Would highly recommend Prenetics for pre-flight PCR testing. We had to cancel our original appointment and rebook - they confirmed the cancellation and refund ten minutes after I emailed them. Staff were friendly and helpful on the day of the test, and we received our results via email within 12 hours. An excellent customer experience.
12 April 2022
Misleading Time of Sample Collection on Certificate
We went for a PCR test, mandatory within 48 hrs of take off for Morocco. We are in BST (as was the flight) but the time stated on the certificate was GMT, taking it outside the 48 hrs window, so it wasn't accepted by the airline. Prenetics refused to change the time until too late. Much stress. Negotiation at check-in at the airport got us through. Attitude of Prenetics was also poor.
12 April 2022
Easy to book in on line and arrange…
Easy to book in on line and arrange appointments we booked drop in session at Whitely had a little difficulty in getting to site due to road works turning of M27 on arrival pressed button for security at barrier and let through barrier followed signs to booth where a helpful young lady explained procedure and advised we would receive details of test the following day they arrived by e mail the following morning so very pleased would use again
11 April 2022
Simple to do and very quick
11 April 2022
Very easy to use and went perfectly
11 April 2022
Highly recommended
Such an easy process and quick results. We needed a PCR for holiday and couldn’t fault anything at all. Will definitely use again.
10 April 2022
Great service from Prenetics
Great service from Prenetics. Any questions answered promptly. Great support. Results received ahead of schedule. Would highly recommend Prenetics.
10 April 2022
Charming and helpful lady at the…
Charming and helpful lady at the collection point in Bristol. Results came through at 8.30am the next day. Very impressed.
9 April 2022
Results back promptly
Reasonably easy to set up accounts and profiles. Just took a while to look at all testing options available and decide which was suitable for us. Testing pod was about 15 mins from home and easy to find. The gentleman at the testing pod was very friendly and helpful and guided us through the process. We did the tests about 11.30 and the results were back At 8.00 the following day.
9 April 2022
Used them twice and the service has…
Used them twice and the service has been first class. Highly recommended.
9 April 2022
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