After seeing some poor reviews on Facebook, I was worried that we’d have trouble, but honestly the whole process went perfectly! We received the home testing kit the day after placing the order and af... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think the place that my test went to has closed and I wasn't expecting a result. I was happily surprised when I did get my result. I want to thank those working behind the scenes for this satisfacto... See more
Company replied
They made an awful experience quite pleasant! Having the test and then sending it off fir the results is always nerve racking, especially when you have to travel. Trustpilot web site was clear and con... See more
Company replied
Test results took 3 full days after posting to get back to me. No way of tracking progress or chasing. Test results sheet didn’t appear to be as complete as other providers for fit to fly certific... See more
Company replied
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service
22 April 2022
Efficient service
The test kit arrived quickly and was easy to use. The test results arrived quickly too, after I returned the test. I did seek some advice over the phone because I was returning the test over a bank holiday weekend, and the customer agent was very helpful. I’ve taken a mark off because the instructions to register on line were a bit fiddly.
22 April 2022
Excellent service
22 April 2022
Terrible service
Terrible service. Got my 2 day results 7 days after returning from holiday. Chased and chased with little help from customer services. Wouldn't recommend to anyone. Woeful
21 April 2022
Easy to find the pod and staff member…
Easy to find the pod and staff member went through the proceedure. Very easy to do. Result was back in 12 hours
21 April 2022
It was a very good service rendered.
21 April 2022
Very happy with service and quick…
Very happy with service and quick results even with bank holidays
21 April 2022
Misinformation
No QR code so couldn’t use the certificate on my destination country had to spend another £100 on another test. Disappointed
21 April 2022
Swift result
Excellent service,swift result which came less than 24hrs after I had the test done
21 April 2022
Speedy efficient and well trained staff
21 April 2022
Staff been very helpful
Staff been very helpful, attended to my queries promptly. Was not happy though with the result of my test on the form, for the time of my specimen collection was not the same time when I took it. It was good that it got through with the airline.
21 April 2022
A very well an organised service.
20 April 2022
This was an easy process
This was an easy process, drive in, park, go to the booth to do your test, and the results were in early the following morning.
20 April 2022
Overall very good
Good choice of places and times for PCR testing. Can easily change a time or cancel if you need to. Reply to email queries quickly.
19 April 2022
Great showed my husband covid when we…
Great showed my husband covid when we had no idea
18 April 2022
I checked all the pod opening times…
I checked all the pod opening times close to me before I purchased my test and there was no mention about bank holiday opening times. When I activated the test it then told me the bank holiday opening times and all the local pods to me were closed. You cannot activate the test before taking the test and I ended up having to drive for over 3 hrs to drop the test off at an open pod to ensure I got the test back before I flew abroad. Also the staff on the contact number were all very rude and unhelpful.
18 April 2022
The test did not come through in time…
The test did not come through in time for my holiday. I discovered the test was 'lost in the post' less than 2 hrs before I had to leave home
18 April 2022
Perfect location and very quick results
18 April 2022
Late late late
Late late late. I received the results 24 hours after my planned departure day. Not really delivered what it says on the tin.
17 April 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.