Premier Sports Reviews 

1,869
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 711 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, politeness, and efficiency in resolving issues. People consistently highlight the excellent customer service, noting that agents are responsive and provide clear advice. Many consumers appreciate the quick response times, which contribute to a smooth and positive overall service experience. However, some people mentioned issues related to subscriptions, such as unexpected charges, difficulties with promotional offers, or confusion regarding contract terms like 'pay as you go'.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Subscription

Customers had ambiguous experiences with subscription, with some reporting positive interactions like helpful... See more

Service

Users describe positive interactions with service, highlighting excellent and impressive service from staff... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

Bit of an issue being able to watch on Sky. But got through to CS, where Curtis took control and sorted it out super quickly. Well done and thanks to Curtis. Looking forward to watching Glasgow Warr... See more

Rated 5 out of 5 stars

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do. I had a helpful message letting me k... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,869)

704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the service and easy to stream

Love the service and easy to stream. Does not show the score which is nice if you want to watch it later on. Customer was incredibly helpful and responsive when assisting me with a billing issue. Will definitely use the service again when 6 nations fires back up.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I accidentally signed up for a year only wanting the 1 month flexible option. I spoke to Emma over at Premier Sports and she sorted out my mistake. Great customer service

20 June 2026
Unprompted review
Rated 1 out of 5 stars

They are a rip off

They are a rip off. There is no option to buy single events if that is all you are interested in. You have to buy the whole month which turns in to two because the subscription doesn’t cancel immediately.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I live in Canada and watch Super Rugby…

I live in Canada and watch Super Rugby Pacific 2026 via Premier Sport. Over the years of doing so I have had to rely on a series of live streaming on line services. Premier Sports is by far the best of these that I have used. The quality of product, the availabilty of all games and the speed at which it makes VOD available are all excellent.

An additional feature is the way it has structured inquiries, including response time and attention to detail, is phenominal. Raymond Skett

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Premier Sports…

I thoroughly enjoyed the Premier Sports app. But I was even more impressed with their customer service (from “Schofield”) when I complained about them continuing to charge me when I had already cancelled the service. Perhaps understanding my great age (76) they surmised I had actually forgotten to press send on my request. They promptly formalized my cancellation for me and did not charge me that extra fee. Thank you so much!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good helpline

Curtis replied very quickly and helped positively with my misunderstanding of the T&Cs. I will subscribe again next year if European Rugby is on Premier TV. Very positive experience throughout my subscription.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I somehow subscribed twice to PS and…

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wrong sub or even cancelled both.
To my relief,this was sorted out by Steve with the minimum of fuss.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t connect the app on my tv.

I couldn’t connect the app on my tv.. phoned the company & Spencer sorted me out, she had great patience as I’m an older lady & not technically minded… she was polite efficient & went to great lengths to achieve this . I want to say her customer service went beyond… Jackie…

2 June 2026
Unprompted review

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