We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st ! As you get older sleep is really important so we decided to buy a premier inn mattre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is... See more
Company replied
The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... See more
Company replied
Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... See more
Company replied
Company details
Written by the company
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Written by the company
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contact info
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery men arrived exactly on…
The delivery men arrived exactly on time and efficiently removed the old mattress while delivering the new one. The new mattress is wonderfully comfortable and the aches and pains I was getting with old one have all gone.
13 August 2026
Reply from Premier Inn At Home
We're so happy to hear that your new mattress was delivered efficiently Richard, and that you're finding it so comfortable. It's fantastic to know your aches and pains have disappeared!
Kind regards,
Sam
Premier Inn At Home
Great product
Great price, speedy delivery, helpful with putting matress in room. Offered to unwrap it for me. Took old matress away, new ones very very comfortable
19 August 2026
Reply from Premier Inn At Home
We're so pleased to hear that you found our prices great and that the delivery was speedy. It's wonderful that our team was helpful and that you're enjoying your new, comfortable mattress Diana.
All the best,
Sam
Premier Inn At Home
Really comfortable pillows
Really comfortable pillows. Got the firm ones for sitting up to watch tv and the soft to sleep on (front sleeper). Love them :)
12 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you're enjoying your pillows and that you found the perfect combination for both watching TV and sleeping comfortably!
Kind regards,
Sam
Premier Inn At Home
My second order of pillows was never…
My second order of pillows was never sent and PayPal refunded!
19 August 2026
Reply from Premier Inn At Home
We are concerned to hear your order was not received. We appreciate you bringing this to our attention and our CX team will investigate this issue further.
Kind regards,
Sam
Premier Inn At Home
Had best sleep ever with pillows at…
Had best sleep ever with pillows at hotel. Was so pleased was able to purchase the same pillows,they are great, after spending a fortune on different pillows. These are really comfortable
2 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you had such a great night's sleep with our hotel pillows and that you were able to purchase them for your home. It's wonderful that they are providing you with such comfort!
All the best,
Sam
Premier Inn At Home
Premier Inn
Had a fantastic night’s sleep. The Premier Inn bed was really comfortable, supportive and just the right firmness. Woke up feeling well rested and refreshed — exactly what you want from a hotel bed! ⭐⭐⭐⭐⭐
8 October 2025
Reply from Premier Inn At Home
We're so pleased to hear you had such a fantastic night's sleep! It's wonderful to know our bed provided the comfort and support you needed to wake up feeling refreshed.
Kind regards,
Sam
Premier Inn At Home
Lovely luxurious pillows
Lovely luxurious pillows. These pillows are so soft but hold your head well, they bounce back into shape and so far so good..From what I've experienced so far I would definitely recommend them
15 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you're enjoying our pillows Tim. We appreciate your recommendation!
Kind regards,
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
We're so happy to hear you found the ordering process easy and that you're pleased with the product and our quick delivery. Thank you for your wonderful feedback Jean.
All the best,
Sam,
Premier Inn At Home
surprised me that i could buy these
Easy to order & it surprised me that i could purchase hotel pillows like this. My daughter requested them for her birthday and she was beyond ecstatic. Lovely that they came with removable covers.
18 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you found ordering easy and that your daughter was so happy with her birthday pillows!
Kind regards,
Sam
Premier Inn At Home
Easy to order delivered on time by 2…
Easy to order delivered on time by 2 lads from my home village.
Extremely comfortable the dog loves it
18 August 2026
Reply from Premier Inn At Home
We are so happy to hear that your order was easy and delivered on time. It's wonderful that you find it extremely comfortable, and we're especially glad to know your dog loves it too!
All the best,
Sam
Premier Inn At Home
Quick and fast
Quick and fast. Great pillows a good bonus that I get the proctor when th them
17 August 2026
Reply from Premier Inn At Home
We're so happy to hear that your order arrived quickly and that you're enjoying the pillows! It's wonderful to know you're pleased with your purchase.
Kind regards,
Sam
Premier Inn At Home
Reply from Premier Inn At Home
We're so pleased to hear you found our bedding to be of good quality and very comfy. It's great to know.
Kind regards,
Sam
Premier Inn At Home
Swapped my old mattress which was quite…
Swapped my old mattress which was quite firm for the premier inn mattress. It is super comfortable and we didn’t have to ‘get used to it’. Worth every penny in our experience and so glad we chose this mattress….
17 August 2026
Reply from Premier Inn At Home
We are so happy to hear that your new mattress is super comfortable. It's wonderful to know you feel it was worth every penny.
Kind regards, Louise at Premier Inn At Home
Great communication
Great communication. Great delivery.
Great mattress. Great pillows. Great sleep. Worth the money.
17 August 2026
Reply from Premier Inn At Home
We're so glad to hear you're enjoying our products and that we provided a great experience. We appreciate your feedback Vicki
All the best,
Sam
Premier Inn At Home
Good support
Hard pillows, good support for neck and back. I've just started using it.
8 August 2026
Reply from Premier Inn At Home
We're glad to hear you're experiencing good neck and back support. We appreciate your feedback on the pillow's firmness.
Kind regards,
Sam
Premier Inn At Home
Excellent product
Excellent pillows very good quality and comfortable for a reasonable price
9 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you found our pillows to be of very good quality and comfortable. It's great to know you feel they were a reasonable price!
All the best,
Sam
Premier Inn At Home
Great nights sleep. So comfy.
Great experience.
Bought mattress when got home but didn’t get free pillows.
16 August 2026
Reply from Premier Inn At Home
We're glad to hear you had a great experience with us! We understand your concern about the pillows. We'll look into this for you Janet.
Best regards
Sam
Premier Inn At Home
Love the pillows
It was easy to order the pillows on the website. They arrived promptly with no issue. The pillowcases are thick and soft. The pillows are really soft and lovely. Such a good night's sleep ever since I purchased them.
13 August 2026
Reply from Premier Inn At Home
We're so pleased to hear you found ordering easy and that your pillows arrived promptly. It's wonderful that you're enjoying such a good night's sleep!
All the best,
Sam
Premier Inn At Home
Excellent pillows and fast delivery
Excellent pillows and fast delivery. I’ve now purchased them for the rest of the family!
8 August 2026
Reply from Premier Inn At Home
We're so happy to hear you're enjoying our excellent pillows and that the delivery was fast! It's wonderful that you've decided to purchase them for your whole family.
Kind regards,
Sam
Premier Inn At Home
Great firm pillows
Fast delivery, great firm pillows, just what I needed.
And the pillow protectors which they come with .
Also great value.
27 August 2026
Unprompted review
Reply from Premier Inn At Home
We are so glad to hear that our pillows were just what you needed and it's wonderful to hear.
All the best,
Sam
Premier Inn At Home
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.