Premier Inn Reviews 

My daughter stayed at this hotel on 13-14 june 26 with her friend from Harry Styles. They had to check out by 12 but had to go and get and get a top from the concert because they had run out the night before. Coming back the underground had a problem which meant they may be late getting back to the hotel as my daughter called me to ask if i could call the hotel to tell them but after 15 times of calling no one answered which is a great safety problem if you need to get in touch with someone great customer service

Our stay at Cardiff North was very poor, we booked an overnight stay 13th to 14th of June 2026 and on our arrival at around 19.25, there was no one to check us in. We used the self check-in that told us our family room was not ready and as our child's bedtime was 7:30pm we approached the bar staff to help us. They checked us into room 207 but although it was a family room, the child bed was not made and no bedding was available to make it. I was forced to go back to the bar and request the bedding and they sent a young lady to make the bed.

By that time we had discovered that the TV remote did not function and although we had managed to switch the TV on, we were stuck with the football on full blast. In addition there were only two glasses between 3 people. The young lady left promising to return with batteries and an extra glass, however over half an hour passed before I had to go back down to the bar to chase these up. By this time it was over an hour past our child's bedtime (he is ADHD and needs to be in bed on time). At breakfast time the next morning, around 8am, I was asked to prove that I had pre-paid for breakfast, since our names weren't on the list. In addition, it was very busy and the staff were obviously struggling to clear tables as there was barely a table that did not have used crockery on them. I await your response to these points. Mike Jones Booking Ref AVE5128753

Booked 3 nights at printworks Manchester, firstly I booked and also booked breakfast, I couldnt remember if I booked early check in, so I booked train tickets for 3pm, I get 2 emails stating my check in time was 11am.. So I changed my tickets at my expense, when I arrived was told check in at 3pm and there was no rooms fir early check-in. The receptionist Emma(gorgeous redhead) said she will try to sort ASAP, I came back approx 1pm and she had sorted a room. Breakfast was advertised as being 7am on Saturday, got there at 7,no hot food put out, had cereal while waiting, 7.20 food comes out, eggs cold and overdone, bacon overdone so much you could snap it between your fingers, beans very cold. Next morning a bit better and I think reason for that was the fact that forementioned Emma was in charge. The final (thankfully) day, again no hot food ready even though it was 7.15 and they opened at 6.30.dudnt even bother with it as it looked disgusting. Told the lady there I was on toilet 1/2 an hour after breakfast, so that tells you something. I WON'T be booking breakfast again for any future trips. Spoilt my experience...

Stayed for 4 nights in Berwick at a cost of over £800,premier room,breakfast etc...things not good at all
When raising the issue with customer services (Have to say all staff very polite)I had to do it through Watts App..nightmare..took a week to get a resolution as sent a msg and waited a day for a response..was eventually offered a partial refund..I paid cash( which people have used since the year dot) and was told I'd have to have it paid by PAYIT...not known to me,after checking on this I found they send me a e mail with a link,open link,fill out bank details and monies instantly appear...so I was happy...then for the last 3 days I've been on for someone to send it..have just called again to be told it's in hand,also told that customer service can't speak to department that issue refunds...not the best,it's the time I'm spending on this because if I leave it I fear the payment will never arrive
One member of staff told me I should pay by card..WHY...Isn't cash legal tender
Premier need to get there act together with this,it's not easy to lodge a complaint when it takes over a week to do so

best bed i’ve ever slept in.
from the mattress to the duvet to the sheets to the pillows it was unreal im home now writing this at 00:08 as i am unable to sleep in my severly uncomfy bed and all i can think about is that premier inn bed just wow.

My friend and I had breakfast at the Premier Inn London Uxbridge branch. We were made to feel very welcome. Raakesh and Hamsa Showed us to a seat near the serving area as I have mobility problems. The chef cooked us some poached eggs to have with our cooked course, while we started with our cereal. Everything was cooked and presented nicely. We weren’t rushed and finished with toast and coffee. Excellent experience.

Once a Reliable Brand, Now in Noticeable Decline

I recently stayed at Premier Inn Kettering and was disappointed to find, yet again, what appears to be a continuing decline in standards across the chain.

My room had a broken light fitting, no chair, has a musky smell, no armchair and no clothes hangers. The overall feel of the room was extremely sparse and basic, almost monastic in style. These are not luxuries; they are the sort of basic amenities most guests would reasonably expect.

When I raised the issues with reception, I was told that the maintenance person was not working that day and that it could take a couple of days to resolve. Unfortunately, that response offered little comfort during a short stay.

There was a time when Premier Inn genuinely lived up to its name. Rooms were consistently well maintained, comfortable, it was well staffed and represented good value for money. However, in my experience, the standard of décor, maintenance and facilities has steadily deteriorated over recent years, particularly since the COVID period.

After discussing this with several colleagues who regularly stay in hotels for work, I found that many share my concerns about the apparent decline in Premier Inn’s standards. Based on our collective experiences over recent years, we are increasingly looking at alternative accommodation options when travelling around the country.

Based on my experiences of several Premier Inn hotels over the last year, I would now rate the chain only 1 out of 5 stars. That is something I never thought I would say about a brand I once trusted and used regularly.

I cannot help wondering whether other long-standing customers have noticed the same decline.

Stayed in February 2026.
Apart from the below average experience at the hotel, I have been hit with very aggressive parking costs.
An ANPR system is in place and recorded me leaving at 8:48am in the morning after my stay - I had arrived at 11:53pm and it seems the parking is auto set to expire the next day at 8am and not a true 24 hour parking. I had paid £1 for overnight parking which duly ran out at 8am.
I received a fine from Smart Parking and appealed stating that I had paid. They placed the charge on holding pending investigation.
Next correspondence was from a debt collection agency demanding £170 and apparently my appeal was rejected and I was advised by email. Searched my emails and I don't appear to have received anything.
The parking is set up to catch people out and enable the introduction of excessive charging. Very poor.
I will NEVER stay at this hotel ever again. The IBIS down the road and Wetherspoons are just much better low cost alternatives.

The virtual telephone service is deplorable and are even used even when contacting the premier inn you wish to stay at. Bring back human interaction

recent stay at the Jersey St Helier (Charing Cross) hotel from 22 April to 25 April 2026. As a customer booking a Premier Plus Double room, I expected a premium experience, but unfortunately, the stay fell well below your advertised standards.
Room Discrepancies and Condition
The room description for a Premier Plus room specifically states that a rainfall/waterfall showerhead is included. However, our bathroom was in poor condition and only featured a standard showerhead (see attached photos). When I raised this at reception, I was told that no other options were available. Advertising specific amenities and failing to provide them is misleading and, in my view, a breach of trading standards.
Housekeeping Issues
Despite booking for two adults, we arrived to find only one set of towels. While reception provided a second set upon request, this issue repeated itself every single day. Even after the room was serviced by housekeeping, we were consistently left with only one set of towels, requiring me to manually source replacements daily.
Dining Experience
Our experience in the restaurant on the first night was equally disappointing. We waited over 20 minutes just to place an order. When the food arrived, half the order was missing. By the time the remaining items were delivered, the initial part of our meal was cold. It was clear the hotel was severely understaffed, with only two team members attempting to cover both the restaurant and the main reception desk simultaneously.
This was a very poor experience and certainly not what I expected from a "premium" brand. I would appreciate your comments on these failings.

I have made a complaint to premium Inn, but they failed to address my complaint

Me and hubby stayed in Fareham Premier Inn and i have to say, we was treated lovely by all staff! The room was very clean, and everything went as it should. Thank you Fareham staff, we will be back again in the future.

It’s certainly a budget inn,
Our double room was very standard.
Breakfast was just warm so took it back and we told them to warm it up and plates were cold too
It got warmed up in microwave and we couldn’t do aircon so we went to desk because no phone in room and no one at reception so had to go again later.
Mattress was very soft and we had backaches next morning
Toilet was very small and door was next to toilet .

The rooms were clean and quiet, but I booked 4 rooms for 4 of us with mealdeals. When we arrived, we were told there was an issue with the chef, so the menu was severely compromised. We did eat at the hotel, but value on the menu was probably half of what I had paid for mealdeals. When I queried this the next day. I was offered a refund, but when I followed this up, Premier Inn said as we'd had food we were not entitled to ANY refund. I am disgusted, certainly NOT a valued customer.

Terrible smell in room broken lifts no hot water, holes in bedding huge hole in carpet damaged table and mold growing bathroom and corner room won't be back took lots photos this site is looking rather grubby the company is in trouble and you can start to tell.

Recieved a £95 parking fine even though we were guests at the Poole Holes Bay hotel, fully checked in by a staff member on arrival so clearly a big mistake. If this is not resolved we be taking this further

Always stay at premier inn ( fraddon) Naiomi is very helpful ,always got a smile on her face , she is truly a credit to the company as always goes above and beyond 👍👌

I booked overnight stays at North Rugby, Centra Drive in order to break up journeys to and from a holiday destination. I booked the meal deal for both nights. On arrival for the first night we were told that an unforeseen circumstance had closed the kitchen. We were refunded the ‘evening meal’ part of our payment then had to drive around to find somewhere to eat. A bit inconvenient but as it was an emergency situation we managed but we would have liked some notice of the closure to help us plan. However, on our return journey, 2 weeks later, the same thing happened; again, no prior warning was given that food was not available in the evening (yes I did check this on my first visit and the staff acted as if they were sure the service would be available).
Apparently, the ‘evening’ service at the restaurant has closed but premier inn are still selling meal deals possibly because they know that people will choose a different Premier Inn which can provide an evening meal. Very disappointing

We stayed at Manchester hotel before going on holiday, the next day, great experience, lovely hotel nice polite staff, the rooms was very clean which I have expect, good night sleep and breakfast was unlimited which we paid for and it was 5*****,
On return home, it was late flight went back to same hotel every thing went great. 5***** premier inn runger lane Manchester.
Mrs T Dransfield.

Bedford Riverside PI charged me for an extra night that wasn’t even booked. This transaction was on hold for several days, effectively freezing my bank account for the duration. I still have not gotten my money back after four days. All I received were insincere apologies and very much an ‘ oh well, too bad.’ attitude.

Stayed in premier inns up and down the UK and the particular one in Blackpool north many times.
Checked in fine went out on return no hot water in the hotel ,fair enough things break went out ,checked with reception the following morning ,treated like something smelly in the bottom of the staffs shoes ,they literally could not care less got told to contact customer relations no update at all on the hot water just shoulder shrugging and eye rolling.

We checked out the following morning after a 2 night stay still no hot water staff at reception literally verbally arguing with other guests as we dropped the room cards in the box.

As I've said things break but customer care and customer service non existent,obviously the financial cuts at premier inn are having an effect .

Will try the chain elsewhere but never will we return to the Blackpool north premier inn.