It takes over a week for pending adverts to get approved, by which time you no longer have the thing you advertised lol website is way too slow. I have messaged 3 times via my account with them, no re... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
IS PRELOVED UK STILL FUNCTIONING? I PREVIOUSLY GAVE A SIMILAR REVIEW, A RESPONSE WAS SENT TO ME , I REPLIED STILL NO ACTION? PRELOVED HAS NOT RESPONDED TO ALL THE EMAILS I HAVE SENT? ADVERTS HELD IN E... See more
Company replied
Having been a member of preloved for over eleven years, with no problem, all this changed this year! I renewed in June since then all my adverts are held in editorial review? .All emails ignored! I th... See more
Company replied
Terrible. Terrible lack of service. Adverts stuck in review nearly a week. No response to 3 emails querying why! Used to be such a good site. Also another moan about searching. When I put a radius of... See more
Company replied
Company details
Information provided by various external sources
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Written by the company
Contact info
United Kingdom
- www.preloved.co.uk
1.8
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don’t buy pets here
The seller that I bought a puppy from told us an absolute pack of lies. As there is no review process, I would caution anyone looking to buy a pet never to use this site. It’s a charlatan's paradise.
31 March 2024
Unprompted review
Reply from Preloved
Hi Catherine,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
In order for us to resolve your query, please contact us via the link below:
www.preloved.co.uk/contact
We will be happy to assist you further with your issue.
Kind Regards,
Stephen
Contact Support was excellent.
Contact Support was excellent.
I had an issue with my log-in. FAQs didn’t help and had to contact their support team. Sally replied back straight away with advice and again when I contacted her back.
17 March 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
There are things that are slow…ads going live!
There are things that are slow at Preloved ie: time it takes for ads to go live from new and changes to text in ads you wish to up date.
However my experience of service from a lady called 'Holly', has always been really good and if l were ever to go back in to business(heaven forbid at my age) l would like to have her on my team. Thank you Holly.
What more can l say other than the property pages are not seeing the same amounts of ads as some 6+ years ago. However, this is not a fault of Preloved, it is how the market changed over the years due to covid, Rus/UA war and other economic situations.
Hope this is helpful to you.
1 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Brilliant Customer Service
Katie provided brilliant customer service - prompt, clear and very helpful. Will be back on touch in the future if needed and can highly recommend pre-loved.uk and its customer service. Thank you again, Katie
12 March 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Great customer help
I didn't realise I still had a subscription. I asked them to refund me as I don't use the website. They did so straight away. Excellent customer service. I was very surprised after lots of negative experiences with other online businesses recently.
3 March 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great company
Highly recommended really easy to use and great customer services I had one enquiry and sally from customer services helped me with it with fast responses to put my mind at ease
5 March 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally was really helpful
Sally was really helpful, she made my advert life after I messaged her that i uploaded the most recent photos on the ad, very friendly team x
27 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally in customer service has been…
Sally in customer service has been great today. Pleasantly polite and helpful
1 March 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Preloved is one of the best selling platforms
I rate Preloved as an excellent selling platform, and when i have placed an add some time i put in the wrong classification, and when i message customer support Katie and Sally from Preloved are always willing to help me and assist me, they are both a credit to the company Preloved.
26 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Service
Sally was extremely helpful in resolving my query quickly, efficiently and with excellent customer service. Many thanks for your help and support.
25 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Sally answered my questions very…
Sally answered my questions very quickly and was a very good help
25 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I was having difficulty cancelling my…
I was having difficulty cancelling my subscription. Sent an email in the evening. Sally responded in the morning saying she had cancelled the subscription and refunded my account. Faultless customer service!
24 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Such a great platform for me
Such a great platform for me to move on the odd item. Be it free or for money. Super helpful staff who reply very fast and efficiently. Katie, who was my recent contact was fabulous
18 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt Help and Advice.
The quick responses from Preloved were excellent and on the third lot of advice i received my problem was solved. I was so pleased. 10/10!!!
18 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent service from Preloved
Excellent service from Preloved.
Admin team were helpful and responsive.
Highly recommend
17 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Katie was very helpful with her…
Katie was very helpful with her response to my query. Reply was very clear and helpful
11 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
My email address was changed promptly
13 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service
Very good customer service, even on Sunday, and competent people too.
9 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Be very careful if buying a pet
Be very careful if buying a pet on Preloved as you might find a lack of care once you have bought it.
I bought a kitten there and was very careful as it is clear that any scally could be offering them for sale.
After a while I got in touch with the seller as I was worried about my cat's health and asked her if any of her cats/kittens had the same symptoms. In spite of reminders, she failed to reply. Preloved claimed to have requested her to contact me but she still failed to do so. I even got in touch with their parent company The Hut Group (THG) and then Preloved claimed to escalate the request but still nothing.
I then found that those selling animals do not have to sign any declaration. All they have to do is to agree to Preloved's Ts & Cs, whatever those are. I have also asked numerous times for a copy of these and still nothing.
To me this demonstrates a total lack of care shown towards animals advertised on their website and I would urge others to look elsewhere. After all, the responsibility towards a pet does not stop when money has changed hands but is ongoing and enshrined in the Animal Welfare Act 2006.
6 February 2025
Unprompted review
Reply from Preloved
Hi Joan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Had some amazing customer service from…
Had some amazing customer service from Katie. Friendly and quick to resolve my issue
6 February 2025
Unprompted review
Reply from Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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