PRAGA MEDICA Reviews 

1,511
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company, often noting how smooth and reassuring the entire travel and medical journey is from start to finish. Customers frequently praise the professional staff, dedicated personal coordinators, and seamless organization provided during every step of their overseas medical treatment. People consistently mention that the clinical procedures are extremely thorough, remarkably comfortable, and lead to wonderful vision or health improvements in their daily lives. Some reviewers were not happy with initial assessment processes, mentioning they felt misled regarding expectations, encountered unexpected obstacles, or felt unsupported during vulnerable moments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the medical teams and coordinators are... See more

Service

Customers consistently note positive experiences with service, highlighting that communication is fast,... See more

Customer service

Consumers find customer service to be exceptionally supportive, with reviewers frequently praising prompt... See more

User experience

Clients share positive opinions on user experience, describing the entire journey from initial consultation... See more

Product

Customers had positive experiences with product, expressing absolute delight with their new vision and lens... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clinic was spotless and the staff were very friendly and helpful also very welcoming too! They are very thorough in all tests and explain everything they're doing every step of the way! My husband... See more

Company replied

Rated 5 out of 5 stars

The end to end support of this service in particular Daniela and Tomas was excellent. They helped and put me at ease at every stage. The result has been excellent (and better than anticipated) s... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd time with Pragamedica and both times were absolutely fantastic. Jana is an asset to the company who took care of organising everything from start to finish. Dr Fajtova is also excellen... See more

Company replied

Rated 5 out of 5 stars

Very professional service from start to finish. Picked up from the airport and taken to our hotel. went for initial eye examination next day. Bilateral surgery was carried out and clinic staff were ve... See more

Company replied


Company details

  1. Travel Clinic
  2. also in
  3. Dental Implants Periodontist
  4. Optometrist
  5. Plastic Surgery Clinic
  6. Reproductive Health Clinic
  7. Weight Loss Service

About PRAGA MEDICA

Written by the company

PRAGA MEDICA, trusted experts in medical treatment abroad

We make treatment abroad easy. Primarily for English and German-speaking patients residing in their home country. By providing elective health procedures at partner clinics and services surrounding travel to the Czech Republic.​ We take the stress out of treatment abroad by providing assistance with appointments, treatment procedures, translation, and travel arrangements. ​

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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,511)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

My 1st ever time to prague

My 1st ever time to prague, and the medica clinic. I chose these through recommendation of a friend (who also travelled from the uk.
Great efficient communications, pre and post surgery.
The clinic it's self was very clean proffessional and asthetically pleasing
The nurses were a great part ,speaking english also which made it more comforting
The surgeon was amazing will definitely be back in the future:) thank u all for making my trip one to remember positively.

12 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Victoria,
Thank you so much for your lovely review and for choosing Praga Medica for your procedure and first visit to Prague.
We’re delighted you felt well supported throughout the process and that our team made you feel comfortable and confident. Your kind words mean a lot to us.

We’ll be very happy to welcome you back in the future.
with regards
Praga Medica Team

Rated 3 out of 5 stars

Not A Happy Bunny !!!

The team were very helpful and my near vision is good.. but unfortunately my far vision has declined... I now need laser surgery to correct it... Praga Medica have not been helpful.. I have to pay to go back... arrange.. flights hotel etc.. but to add insult to injury they said I have to pay for the laser surgery.. roughly 1k... so in the long run.. I wish I had my lens replacement carried out in The UK... AS THE AFTERCARE WOULD HAVE BEEN FAR EASIER AND ALSO CHEAPER.. NOW I HAVE DECIDED TO HAVE THE CORREVTION carried out IN The UK.. NOT A HAPPY BUNNY.. I have saved no money whatsoever... On The upside Prague is a lovely city.. think hard and weigh up all your options..👀

18 July 2025
Unprompted review
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Reply from PRAGA MEDICA

Dear Jacqui,
Thank you for your feedback. We are pleased to hear that you found our team helpful and that your near vision is good.
We would like to reassure you that we remain in active contact with you and are fully committed to finding the most appropriate solution for your distance vision concerns. We have repeatedly offered you a comprehensive, free-of-charge post-operative examination to properly assess the cause of your symptoms.
While laser enhancement after lens replacement can be effective in selected cases, it is not suitable for everyone and may involve unnecessary risks if performed without a thorough clinical evaluation. Your safety and the long-term health of your eyes remain our top priorities. For this reason, an in-person examination is essential before considering any further intervention.
We understand that travelling back to Prague may be inconvenient; however, our recommendation is made solely in the interest of achieving the best and safest possible outcome for you.
We remain at your disposal and would be pleased to arrange your complimentary examination at your convenience.
Kind regards,
Praga Medica Team

Rated 5 out of 5 stars

Highly recommended

A beautiful journey with Prague medica, effective communication, an excellent organisation skills, It was totally beyond my expectations, highly recommended

23 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Mei,
Thank you so much for your kind words! We’re delighted to hear that your experience exceeded expectations and that you appreciated our communication and organization. It was a pleasure being part of your journey.
with regards
Your Praga Medica Team

Rated 5 out of 5 stars

Streamlined person centred approach…

Streamlined person centred approach from start to finish. Exemplary communications and attention to detail. Friendly and responsive. Stress free customer service from an organisation that communicates care. Would not hesitate to recommend them to my closest friends and family.

1 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Steve,
Thank you for your thoughtful feedback. We’re so pleased to hear that you felt supported throughout the entire process and that our communication and attention to detail made your experience stress-free. Your recommendation truly means a lot to us.
with regards,
Your Praga Medica Team

Rated 5 out of 5 stars

Excellent and really friendly company

Excellent and really friendly company. From first containing Praga Medica, (following a recommendation from a friend) they have been nothing but professional, helpful and responded to queries or question straight away. Kate made the process really comfortable during my trip to Prague, through the process, travel, accommodation and the surgery. Highly recommend this company.

6 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear John,
Thank you for sharing your experience. We’re so glad everything—from initial contact to travel, accommodation, and treatment—ran smoothly for you. Kate will be especially happy to hear your kind words. We truly appreciate your support and recommendation.
Your Praga Medica Team

Rated 5 out of 5 stars

Outstanding support from Marketa – truly couldn’t have done it without her

I booked my breast reduction/lift surgery at Esthe Clinic with Dr Hromadkova through Praga Medica and have had an excellent experience, thanks not only to the outstanding care from Dr Hromadkova but also largely to my consultant, Marketa. I genuinely could not have done this without her support.

From the very beginning, Marketa was kind, patient, and incredibly responsive. She guided me through every step of the process, answered all my questions, and made what could have been a very overwhelming experience feel manageable and reassuring.

Dr Hromadkova herself was fantastic throughout my journey. She was professional, reassuring, and a miracle worker. She took the time to explain the procedure, listened carefully to what it was I wanted, and made me feel completely confident and safe in her care. I am extremely happy with how smoothly everything went and with my results so far.

I am now two weeks post-op and am still frequently in touch with Marketa regarding my aftercare. We have had check-ins, she has offered advice, and she has made sure I feel supported even after the surgery was completed. That level of ongoing care really means a lot and shows how much she genuinely cares about her clients.

I am extremely grateful for the service received and would highly recommend Praga Medica and Esthe Clinic. If you’re lucky enough to have Marketa as your consultant and Dr Hromadkova as your surgeon, you will be in excellent hands.

23 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Sara,
Thank you so much for your beautiful words — it truly means a lot to all of us.

We’re so happy to hear that you felt supported and confident throughout your journey. Deciding to undergo surgery is a big step, and knowing that you felt reassured and well cared for from start to finish is exactly what we hope for every client.

Marketa will be absolutely delighted to read your message.

We’re also thrilled that you felt safe and confident with Dr. Hromadkova and that you’re pleased with your results so far. Hearing that everything went smoothly is the best feedback we could receive.

Thank you again for your trust and recommendation. We wish you continued healing and happiness with your results — and we’re always here for you whenever you need us.

With regards,
You Praga Medica Team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Came to Prague from the states and had my mouth completely redone and RLE eye surgery, both through Praga Medica. Wonderful experience, service was great, results terrific! Plus, I got to enjoy such a beautiful city while there. Highly recommend! 

21 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Tim,
Thank you for sharing your experience with us. We’re thrilled to hear that both your dental treatment and RLE surgery went so well and that you were happy with the results. It’s wonderful that you also had the chance to enjoy Prague during your stay. We truly appreciate your recommendation!
Your Praga Medica Team

Rated 5 out of 5 stars

Got upper and under eyes done…

Got upper and under eyes done absolutely fantastic service really looked after me very little pain and throughout surgery kept getting asked was I alright definitely recommend this clinic

30 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Linda,
Thank you so much for your kind words. We’re delighted to hear that you felt well looked after and comfortable throughout your upper and lower eyelid procedure. We wish you a smooth recovery and are always here if you need anything further.
with regards,
your Praga Medica Team

Rated 5 out of 5 stars

Lens replacement…

I have recently had Lens replacement treatment (3/2/2026) at Praga Medicas NeoVize Clinic in Prague.
To say I am delighted is a massive understatement.
From my first enquiry to my final check up, the level of service I received was exemplary. The whole team are so professional, friendly and really well organised, it just helps with making the experience really comfortable.

My coordinator was Veronika who was truly delightful, she organised every step along the way and nothing was to much trouble for her, no matter what time of day… so big thank you Veronika.

Also a mention for Thomas who looks after you before and after procedure, he is so calming and quietly spoken and makes the experience so much easier…thank you Thomas.

All the best to the team

Kindest Regards

Kevin

3 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you very much, Kevin, for your kind and detailed review.

We are delighted to hear that you were so satisfied with your lens replacement treatment. Providing exemplary care from the first enquiry through to the final check-up is exactly what we strive for.

Your kind words will be passed on to Veronika and Thomas, who will be truly pleased to know their care and support made such a positive difference to your experience.

Thank you for choosing Praga Medica. We wish you excellent vision and all the very best for the future.

Rated 5 out of 5 stars

Everything went just as it was planned

Everything went just as it was planned.
Procedures went like clockwork, surgery was painless and very quick, clinic was very busy but didn’t affect the way things flowed, my recovery time was quicker than I thought and my eye sight is excellent .

8 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Russell,
Thank you so much for your lovely feedback. We’re really pleased to hear everything went smoothly and that you had a quick recovery with great results. Even on busy days, your care is always our priority. Wishing you continued healing and all the best!
your Praga Medica Team

Rated 5 out of 5 stars

Prague medica

I had eye surgery on Jan 7th and 8th, I had the lovely nela who sorted everything out for me and she has been brilliant, we are still in contact, as I was very happy with everything from service to surgery, but I still have blurry vision in both eyes, I am 3 weeks 4 days post surgery so I am hoping this will sort itself out in time. The company run with 2 clinics, the one I was at was quite a distance from Prague city, but I did not realise this until I had booked, if I ever had to return I would request the clinic much more central to the city. I would recommend Prague medica, and I’m hoping for sharper vision in the near future.

7 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Alison,
Thank you for sharing your detailed experience. We’re so pleased to hear you were happy with the service and surgery, and that Nela took such good care of you — we’ll be sure to pass on your kind words to her. At this stage of recovery, blurry vision can still be part of the healing process, but we understand it can be concerning and we’re glad you’re staying in touch with us. Thank you for your recommendation, and we’re wishing you continued healing and sharper vision very soon.
Your Praga Medica Team

Rated 5 out of 5 stars

First Class Service

From the initial enquiry right through to boarding my flight back home, the team at Praga Medica delivered a first class service. I cannot speak highly enough of their professionalism and wholeheartedly recommend them for anyone looking to travel to Prague for medical requirements.

1 February 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Harry,
Thank you so much for your wonderful feedback. We’re delighted to hear you felt well supported from your first enquiry right through to your journey home. Your kind words about our team and professionalism mean a great deal to us, and we truly appreciate your recommendation.
with regards,
Praga Medica Team

Rated 5 out of 5 stars

10/10


I had my upper blepharoplasty through Praga Medica and I honestly couldn’t fault the experience. From the very first contact right through to the end of my treatment, the service was absolutely amazing.

Everything was explained clearly, communication was excellent, and I felt supported every step of the way. A special mention has to go to my assistant Caroline, who was incredibly helpful, reassuring, and always available whenever I had questions. She really made the whole process stress-free.

The surgeon, Dr Kiss, was absolutely amazing. Her professionalism, skill, and calm manner instantly put me at ease, and I’m delighted with my results.

I would highly recommend Praga Medica to anyone considering treatment abroad — outstanding care from start to finish.

27 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Sharon,
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that your experience with Praga Medica was so positive from start to finish. Your kind words about our communication and support mean a great deal to us. We’ll be sure to pass on your special thanks to Caroline. Thank you for your recommendation — we wish you continued healing and all the very best.
Your Praga Medica Team

Rated 4 out of 5 stars

Very good in fact

Very good in fact, and the value of the price is worth it, I’m good.

26 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Thank you for your feedback. We’re pleased to hear you were happy with your experience and felt the treatment offered good value. We wish you all the best moving forward.
best regards
Praga Medica Team

Rated 5 out of 5 stars

Bilateral Refractive Lens Exchange (RLE) Trifocal, Toric lenses

The whole experience was exceptionally good value for money. Nela was responsive with emails and always got back to me promptly with the answer to any of my questions. Kristina was my translator and it was a delight to spend time with her. The service was efficient with plenty of staff at the clinic and I always felt in very safe hands. It appears that my prescription was incorrect from my UK high street opticians and my glasses were much too strong for me. I would highly recommend Praga Medica for lens replacement surgery (I had trifocal, toric lenses on both eyes).

22 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Angela,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that the entire process felt smooth, well organised, and reassuring. It’s great to know that Nela’s communication and Kristina’s support made a positive difference during your visit.

We’re also glad the procedure helped clarify and correct your vision needs, and that you’re happy with the outcome of your trifocal toric lens replacement. Thank you for your trust and for recommending Praga Medica.

Best wishes,
Praga Medica Team

Rated 5 out of 5 stars

Lens replacement

I first contacted Praga Medica late October/November’25 ref lens replacement, I received a response shortly after. I consequently answered a further questionnaire and received a quotation for the procedure. I found them to be very efficient, Daniela, my assigned agent was excellent and was in contact constantly keeping me updated with everything I needed to know, taxi pick up from airport to hotel, translators at all clinic appointments. Everything ran like clockwork, I wouldn’t hesitate to recommend this company.

11 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Jane,
Thank you for sharing your experience with us.
We’re especially pleased that Daniela’s support helped everything run seamlessly.

We truly appreciate your recommendation and wish you all the best.
Kind regards,
Praga Medica Team

Rated 5 out of 5 stars

I'm very happy with the whole process

I'm very happy with the whole process. Everyone involved in the process played a very important role towards making this dream of me being a mother at age 46 a reality. I lack words to express my joy. I recommend Praga Medica if you are looking for a fertility specialist, they are the number 1. Thanks a million for putting smile on my face. God bless you all.

15 December 2025
Unprompted review
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Reply from PRAGA MEDICA

Dear Becky,
Thank you for sharing such a deeply personal and moving message. We’re truly happy to be part of your journey and to know that our team could support you in achieving something so important to you.

We wish you and your family all the happiness ahead and sincerely thank you for your recommendation.

With our very best wishes,
Praga Medica Team

Rated 5 out of 5 stars

Trifocal Lens replacement

I travelled to Prague hoping for a smooth and calm experience, without any drama and that's what I got! The clinic was busy, but I never had to wait for very long and the medical staff were all very professional and competent. I had previously considered treatment in the UK and the pre operation eyesight tests were the same in Prague.
The medical staff mostly spoke enough English to get by, but there was always an interpreter present in case of any questions that needed more language skills. The interpreters also seemed to understand the procedure and options,which was reassuring.
It's been 2 weeks since my operation (Trifocal lenses). My close up vision is unbelievable, and was brilliant immediately they took off my eye patch. My distance vision is still a bit blurry, but I fully expect this to improve over the next 2-4 weeks. I am driving and having no issues with the vision or halos.
I highly recommend having this procedure and can't fault Praga Medica in any way.

9 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Alex,
We’re pleased to hear that your experience in Prague was calm, well organised, and met your expectations at every stage.

We’re delighted that your close-up vision has improved so quickly and wish you continued progress with your distance vision over the coming weeks. Thank you for your trust and strong recommendation.

Kind regards,
Praga Medica Team

Rated 5 out of 5 stars

I heard of PRAGA MEDICA through a very…

I heard of PRAGA MEDICA through a very good friend who had a relative have lens surgery I quickly enquired about it was very happy with the timeline and prices and decided to make a holiday of it as well!! The consultation before I arrived in the country was second to none and when I arrived the pre-op assessments were very thorough and I felt at ease ,the day of the surgery again I was very well looked every step of the way and the procedure went well and the aftercare was again thorough when I got home I had regular contact with my mentor who checked on me throughout tome at home I am very happy with my treatment, hotel accommodation(booked through clinic) and after care and would recommend them fully

5 November 2025
Unprompted review
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Reply from PRAGA MEDICA

Dear Matt,
Thank you for sharing your journey with us. We’re glad to hear that the preparation, care in Prague, and follow-up at home all contributed to a positive and reassuring experience. It’s great to know you felt comfortable at every stage and were happy with the treatment, accommodation, and aftercare. We truly appreciate your recommendation.

Best wishes,
Praga Medica Team

Rated 5 out of 5 stars

Amazing service and I am delighted with my surgery results

Jana, Thomas and all the staff at Praga Medica were absolutely amazing! From my initial enquiry I made two trips for a consultation and then treatment and was looked after with the best and most professional care. I am delighted with the outcome of my treatment, my vision now has never been this good! I was kept fully informed of what would happen with my treatment and care and it was so straightforward and completely pain-free. I would completely recommend Praga Medica, they provide an excellent, very professional, caring and friendly service.

16 January 2026
Unprompted review
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Reply from PRAGA MEDICA

Dear Julie,
We’re very pleased to hear that you’re so happy with both your treatment and the result. It’s great to know you felt well informed and cared for throughout the process. Thank you for your recommendation and for your kind words about our team.

Kind regards,
Praga Medica Team

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