Completely failed
Completely failed. Well as the title says you can take it they didn’t do a very good job, initially they seemed ok, I had cargo going to Italy, gave them all the details for myself and my client, then the problems started, despite being told multiple times I have a different trading address, they sent the courier to the wrong one, eventually collected 5 days late, with a few excuses thrown in. I then forgot about it, passed the info onto my client to say it’s on the way, to my surprise, a few weeks later, I received a message saying the consignment had not yet arrived, after countless emails with various employees of these charlatans, weeks had passed with still no delivery, I had various excuses ranging from its stuck in customs, and you gave us the wrong address and phone number, all of which were proven false, eventually my client gave up and arranged collection himself at his own expense, their response was the usual, it’s not our fault, I then complained several times and got nothing but excuses, and a promise of £100 off the next job!! Honestly, if you use this company you do so at your own risk, the only reason I haven’t taken these to small claims is my client decided against further action, but I myself may still take it forward, just to show them you cannot treat people this way and expect to get away with it, you have been warned
28 June 2025
Unprompted review