Potburys Reviews 

We have purchased a few items recently and have to say what a good experience. The store staff are helpful and pleasant. Delivery times great and delivery staff very helpful.

Bought a couple of cushions and two luxury sofas from the store. They neglected to deliver the cushions until chased after waiting an extra 2 months. When chased they tried to claim they had not been bought there, despite me sending them a copy of the sales invoice in the email. The sofas arrived missing several of their feet, making them impossible to use and we were left with that situation for weeks. Before they finally arrived, again after multiple chasing calls. Would absolutely never go back there. Their customer service is store was great but as soon as they had your money their customer service was appalling!

I purchased a rug from the store & they were able to cut it down to the correct size. Due to this they made a runner from the cut off which is perfect. It was a suggestion from the store as I wasn’t able to get a rug the actual size I needed. This was a great suggestion & i am so pleased with the result so thank you Potburys for the idea.

Thank you to Paddy for being flexible when we changed our mind about our furniture, to Jamie for holding onto our order until our builder released our house and to the brilliant delivery crew, who patiently re-arranged our furniture in different lights to ensure that I was happy with the wood shade. It all looks fab in our new bedroom!

Potburys continue to advertise on local radio how good the Harrison Spinks beds they sell are, they do not tell you how bad Harrison Spinks customer services are.

Look at the Harrison Spinks reviews which backup my experience with the worst customer service I have had the misfortune to "to deal with", maybe they do not exist since Spinks merger?

Initial contact with Potburys was good, with them contacting HS directly and getting, eventually. an engineer to fix our creaking bed, but our spotty underside of mattress has now been totally ignored both by them and HS.

To quote the 2nd hand message from HS, it is 5 years old and we could have done it, so forget the 10 year warranty its not worth the paper it is written on.

One theory is our sweat passes through both covers and inner material of our 2" topper, then the top cover and material of our 9" mattress without marking, before dispersing into little brown/ yellow spots on the bottom cover, perhaps they have never heard of oil in sheep's wool?

We like to support local businesses so we bought our hall carpet from Potburys and were pleased with the result. Naturally, when we decided to replace the living room carpet we went there again, purchasing the same quality of carpet. Unfortunately within three months there was an extremely obvious flattened look for three feet into the room - this was more than disappointing especially as we are a pensioner household. When we enquired there was an attitude of instant dismissal but we persisted and they visited but the response was the same. "To be expected". We even wrote to the MD but got the same dismissive attitude. Pity they didn't tell us that this would happen when visiting our home before we made the purchase. We have bought furniture there as well as carpets but would not buy from Potburys again.