Posthaste Reviews 

296
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were let down by their experience overall. Consumers frequently experience severe delivery delays, noting that parcels remain stuck at local depots or lost in transit for many weeks without any helpful tracking updates. Many individuals express deep frustration regarding unhelpful customer support teams that consistently fail to answer phone calls or resolve missing item inquiries effectively. Additionally, reviewers complain about careless drivers who drop heavy boxes in random outdoor spots or leave property gates open instead of following clear delivery instructions. Some people were satisfied with the surprisingly fast shipping, consistent arrival times, and reliable tracking experiences encountered on specific regional routes.

What people talk about most

Delivery service

Customers had negative experiences with delivery_service, consistently reporting frustration over missing... See more

Service

Reviewers mention negative feedback about service, expressing disappointment and frustration with the low... See more

Staff

People report ambiguous experiences with staff, highlighting significant frustration regarding... See more

Customer service

Clients share negative opinions on customer_service, consistently describing support staff as helpless, rude,... See more

Location

Reviewers highlight negative aspects of location and express deep frustration with branch routing and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Poor service. They lack communication and Integrity. They say they're gonna do something and they don't. This review is for Post Haste:90 Highbrook Drive, East Tāmaki, Auckland 2013. You need to check... See more

Company replied

Rated 1 out of 5 stars

Absolute garbage. The parcel has been going around my region for the past week (within 10-15km of my address). Then they've decided to send it somewhere else (100+ km away) and ask me to contact them... See more

Company replied

Rated 1 out of 5 stars

don't seem to understand what the word "haste" means. I don't think I've ever had anything delivered hastily by them, let alone on time. Not as bad as Toll to be fair, but should rebranded Post Lacka... See more

Rated 1 out of 5 stars

Absolutely disasters. CEO -Aaron Furge , You must resign from your position. Website is not working with IOS. Customer service helpless. Aaron Furge look at your Manukau Branch - Contractor FG. I l... See more

Company replied


1.3

Bad

TrustScore 1.5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(296)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

I only live in Lowerhutt

I only live in Lowerhutt. My parcel is at the Wellington post haste. It's been sitting there since 21.04.2023 it is now the 28th and it's still "delayed 🤦‍♀️ communication is bad!! was told it had moved from wellington to lowerhutt. But nothing on the tracker. And it's still taking this long . Looks like I'll get it next week or the week after . Who knows. I might walk into the wellington place today!!

28 April 2023
Unprompted review
Rated 1 out of 5 stars

Customer service representative

Asking about tracking...was told it's been transferred to another company...I got annoyed and asked how am I supposed to track my item now and was told "will you f%$#fen let me talk" as I was talking.
I admit that I lost the plot a little when I was told that it now had a different tracking number but I never used abusive language, she never apologized for swearing when I confronted her over it.
I asked to talk to her manager she said that there isn't one.
Not impressed.

24 April 2023
Unprompted review
Rated 1 out of 5 stars

Got a sheep skin rug delivered from a…

Got a sheep skin rug delivered from a Te Awamutu store to my brother living in Te Awamutu 5 minutes from the store. Delivery fee was $10. Poste haste handed the package to another courier company because they don't do rural delivery. The package was signed for by NZ post I guess, then my brother was told it's no longer post hastes problem as it had been handed over to someone else. 6 days to delivery a gift for a newborn just down the road. Donkeys.

14 April 2023
Unprompted review
Rated 1 out of 5 stars

My overnight package has been lost

My overnight package has now been 5 days, and with the long Easter weekend coming up, nobody is looking for it. Made several calls, package can't be located. If it ever arrives my overnight package will take at least 8 days. What a disaster. 🥵
Never never never again.

4 April 2023
Unprompted review
Rated 1 out of 5 stars

This company probably deserve 0 stars…

This company probably deserve 0 stars as a review. Probably avoid companies that use this crap courier service to deliver products. I've had stuff delivered a few times by post haste. Always long waits after products have been dispatched. What would usually be overnight or a 1 day wait with other companies can take over a week with multiple follow up with this company, track and trace is useless and never gives factual information

22 March 2023
Unprompted review
Rated 1 out of 5 stars

Wrong address. Forged signature.

Parcel clearly addressed to my address. Sender had paid for "signature required". Checked tracking and it showed delivered. Photo was not my house. A scribble shown for signature. Phoned Post Haste but could only get answer machine. Left a message with my contact details. Drove around the area looking for a house similar to photo. Was lucky enough to find it with parcel sitting in full view of street. Spoke to the owner of that house who had been home all morning. He was unaware of the delivery. Still haven't heard back from Post Haste. They obviously don't care.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage, failing at the basics, avoid buying anything from businesses that use these clowns. You don't always get what you pay for. NZ Post Wellington to Auckland standard post was delivered overnight. Poste Haste delivery picked up from neighbouring suburb same time, gone, disappeared, no tracking information nothing... great service for twice the price NOT.

3 March 2023
Unprompted review
Rated 1 out of 5 stars

Tracking???

I can see from my tracking number that the courier picked up my parcel at 1.57pm on Friday 24 Feb. It's now Wednesday 1 March and it still hasn't been delivered. Called to see what the story is and was told that because the courier didn't get around to delivering it on the day they picked it up, it had been taken back to the depot!!!!! Also they could not/would not commit to delivering it within the next couple of days. Don't use this company if timeframes are important to you.

27 February 2023
Unprompted review
Rated 4 out of 5 stars

Speedy fix

Speedy fix!
I had a pacel that wasn't moving on tracking and i emailed them and it arrived a few hours later! Speedy reply too! I knew it would of taken a while due to the bad weather we had it arrived faster than my other pacel I ordered at least 3 days prior (they aren't delivering this on sadly)

21 February 2023
Unprompted review
Rated 1 out of 5 stars

Never use this courier service.

Never use this courier service.

Took 4 days to get my parcel moved from Auckland to wellington. Only updated the tracking number once I rang up and inquired, they informed me it is with the driver and will be delivered that day. It did not get delivered, so I rang up the next day to find out they had lost the parcel and no idea where it is. Could take a couple days to locate it again and get it delivered.

Absolutely horrific, customer service team couldnt care at all, acting like this is common occurrence.

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Zero star was not an option in my review, had to give a ONE star‼️

Zero was not an option! I had to leave ONE star! My 3 items bought from Bunnings were picked up on Monday, 16 January 2023, and as at Friday, 20 January 2023, I have not received them as the tracking says it is still at the depot! Why is it after 5 days, are my things stil in the depot? A hopeless courier company!

20 January 2023
Unprompted review
Rated 1 out of 5 stars

Abysmal

Abysmal. Vital that an ID card be delivered Auckland to Wellington overnight. Was given a "guarantee, it'll be there in the morning". It wasn't. This company does everything it can to avoid any human contact - everything is "hang up and go to our web site". I'm about to spend $45 on a Disputes Tribunal filing fee to regain $8.95 cost.....the publicity will be worth every penny. All care and no responsibility doesn't cut it anymore.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

Sent two parcels 22nd December across…

Sent two parcels 22nd December across Auckland. Its now 9 January. Courier had to go 20 mins down the road to drop them off. Customer service a joke, cut and paste answers that avoid responsibility or any kind of human empathy for 2 weeks now. They couldn't care less and there is no way to speak to anyone that is higher up and take responsibility. The guy that picks up the parcels is lovely, but the way this company runs their business is morally bankrupt and disgusting. If you are that busy, stop taking on new customers…basic math.

21 December 2022
Unprompted review
Rated 1 out of 5 stars

I don't even think they deserve a 1…

I don't even think they deserve a 1 star. Local delivery picked up 5 days ago. Was told it is amongst all the other parcels that wont be delivered before Xmas. They are too busy. It was a childs xmas present and they are too lazy to actually deliver something 15 minutes from their depot. Do not use this company. No staff. And they had the cheek to hike up their prices a couple of months ago.

18 December 2022
Unprompted review
Rated 1 out of 5 stars

Parcel was picked up by courier driver…

Parcel was picked up by courier driver and scanned. That was it no more scan updates. Phone calls and emails asking about parcel reply was we do not know. Took 7 days from Christchurch to North Canterbury. Once NZ Post got the parcel for Rural Delivery was delivered within 24 hours. Don’t use Post Hast if Rural Delivey.

18 December 2022
Unprompted review

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