Pos Malaysia Berhad Reviews 

Failed delivery.
TOO BAD A SERVICE. SERIOUSLY, MAKE IMPROVEMENT NOW, POSLAJU. COZ I KNOW I'M NOT THE ONLY ONE STOPPING TO USE YOUR SERVICE AND OPT FOR OTHERS INSTEAD.

I don't really like the service of poslaju because when the poslaju can't send it to me (when i'm not at home) they will ask me to self-collect from poslaju office. The problem is I do not know when they are coming over to deliver, maybe I'm out for lunch, errands, office etc. So a good service will be to call / sms early morning (just like how shoppee/lazada does) to let me know that they are coming over to my house to deliver the package. So overall, I prefer to use other courier service if I have other options.

I had not once but multiple times and it’s always with Pos Malaysia.

Delivery always failed even when there are people at the house. They think when they arrive the receiver should know they are coming and should wait for them at the door.

Irresponsible on delivery.

So far all others delivery from Lazada or Shopee had no problem. If they can’t reach you they’ll call you, they’ll let you know but not for POS MALAYSIA. They don’t CARE ABOUT CUSTOMER and always need to collect from their collection center.

This time round, i check the tracking again I found out there is a failed delivery attempt and asking us to do self collect but the only difference is I didn’t even had a delivery fail note this time. Without this note I didn’t even know we had a delivery failed item.

With the news that their delivery guy don’t get a bonus and so. It’s surely something that the company isn’t doing right. They are not motivating their staff and all their staff is just working without any sort of service oriented mindset. They all felt entitled and the whole company is at it’s worst performing days.

Worst service of all. Picked up at 15th July in KL, to be sent to Bangkok and until today 4th Aug, it's still not delivered in Bangkok. Should change the name PosLaju to PosLambat or PosTakSampai! And please remove the name Malaysia from the brand; it's a disgrace to Malaysia!!!

Dear all,

Please lodge a complaint or official memorandum about Pos Malaysia to UPU.
For all your information, EMS is under supervision UPU.

EVERYONE PLEASE TAKE NOTE THAT ANY PARCEL YOU WANT TO COMPLAIN YOU CAN ONLY DO IT WITHIN 30 DAYS! AFTER 30 DAYS YOU COMPLAIN THEY WONT ENTERTAIN YOU ANYMORE. anyhow even you already log report, still nobody will reply your email and they keep pushing you around. and i have been doing this 3 months. CONCLUSION USE POS MALAYSIA SHIP TO OTHER COUNTRY MEANS POST YOUR PARCEL DIRECTLY INTO THE RUBBISH BIN PLUS YOU HAVE TO PAY SHIPPING FEE TO SHIP YOUR PARCEL INTO RUBBISH BIN.

Bad bad bad, no one reply my email and my Complaining form. I think you should close ur shop dude. I send my goods with ems express but until now the goods not receive it almost 14 days.

It has been more than a week and the item has not been shipped out.

Seriously i send my parcel over a week at 11th july and yet it is still not in the system also it said that i maybe put the wrong tracking number. That parcel is so important that i need to send it before 29th july. I tried to call the customer service but it asked me to do it on websites and hangup the phone and tried to do it online and the staff still cannot help even he was nice but still what the used of the customer service even you cannot help me. Actually you should get no star because the experience i have is so worst with you and i totally regreted trust your services seriously.. 😠😠😠

dont use poslaju unless u can wait, i have a console sent to west malaysia for repair one month ago, the console is fixed but according to my repairer the console is still stucked at courier... followed up every week still same reply

worst service!
Hey pos lambat !
my parcel EE047052189MY one month already stuck at your transit office.
I USED YOUR EMS SERVICE ESTIMATED 2-4DAYS AND PAID SO EXPENSIVE FOR THE SHIPPING BUT UNTIL NOW MY PARCEL STATUS STILL AT YOUR OFFICE. NO UPDATE !

I WANT CANCEL & REFUND !
CALL CUSTOMERS SERVICE NUMBER , DM YOUR INSTAGRAM, EMAIL , EFEEDBACK SO MANY TIMES BUT NO ONE RESPOND !!

BAD! BAD! BAD! SUPER BAD! SERVICE AND BAD MANNER FROM COUNTER STAFF

Seriously,i never had a such a bad experiences with a post office before.Pos Malaysia is the worst post company that i ever had use.The item is not approve by custom so I call them to send back to one of my friend in australia due to I am a oversea study student and back to malaysia for good.They take long time to reply email,never pick up call and never give a clear information on what I should do.Then i went to their counter and counter staff has bad manner and tell me the parcel only can send back to my aus home address.

But come on,I back to malaysia for good and i tell them the house has no one there for me to received my parcel.But they keep saying the parcel cannot change send back address...OMG this is the worst worst pos company.who else still will use this pos company again like this.

When i check the track, it says unsuccesful delivery due to ____. What is the reason? I need to know whether my parcel are ok or not. Then, try to reach any call but the staff was so rude enough when i need her to repeat my tracking number. I know how to be patient but i was just asking her to repeat it again because she not's repeating it. Again my parcel had no clue what's the reason for delay and this today is the fourth day i'm waiting. Thank you for the worst experience and i never use this service again in my life !

Please close shop and go sell goreng pisang by the roadside. Actually, I doubt they can even do that correctly since it looks like they are being managed by a bunch of buffoons.

My parcel has been stuck in their hands since 23rd June because they sent it to a different state wrongly. Now they have not answered any of my queries, and I have a case pending with MCMC.
If you cannot handle the load, stop accepting new parcels!!!

POSLAJU is without a doubt the crappiest postal service in Malaysia.

Worst experience ever. I sent important document to Malaysia from Sydney took me around 1 and half weeks to the destination and I understand due to covid19 it might delay few days. When sending back the parcel back to Sydney my friend using postlaju and they promised will reach there within 4-1 week with tracking applied. Now it's going to be a month when I checked the tracking the parcel still at KL HQ. I know due to Covid19 it might delay but more than a month above is unacceptable. Please change postlaju to post siput. Never ever use this courier again.

worst delivery service. support our own brand, i know. but this is just too much. i can say out of 10 online buy, 9 of them i received after more than 20 days, and i did lots of online shopping. you don't even deserve one star.

WTH POS MY!!!
My parcel was stuck in your hub since 6th June. Today is 29th June. Another week will be a month already. Are you serious bro??? Never had this worst service ever. Even overseas parcel came in within 2 weeks. Improve your service or just shut down!!

My parcel post out from klia hub on 11/6/2020 still pending until today 24/6/2020. Why there is no movement since 11/6??? Where's my parcel?? You should settle down the earlier parcel! Not by settling the latest parcel, fisrt come first serve!!

10+ days no update.. almost a month since i placed my orders. Emailed a complaint but they don’t reply to you. I dont think they read either.. petition so that poslaju will stop their business.. we dont need this kind of service. Shame on you poslembab

15 June, I'm pos out 6 parcel. only two get in transit. The other 4 remain in the poslaju muar. Now 18june. Still remain the same. The other 2 parcel in transit remain in the same spot for 3 days. Not moving!!! Why???