Portland Leather Goods Reviews 

It’s been 28 days and my order has yet to be fulfilled. Their communication in non existent.

The product they sent is inferior quality. I requested a refund and asked for directions to return item. They will not answer my requests. Very disappointed.

They will not exchange or refund for Canada even though they represented the colour wrong. It’s SO ugly. They say it’s final sale. I am a 30min flight from them. They are scammers for Canadians. Don’t order

I’ve been purchasing Portland Leather for like 10 years now. Have always loved their products and they used to be a fine company. But the quality of the company has really gone down hill. I sent them 3 emails and then reached out on social media because my handbag I ordered still had no shipping updates for a week. Finally they responded to me via email claiming there were updates on shipping. We’ll be aware your product will take at LEAST 10 business days which was never a problem before. Their customer service is awful. They are not a “small business” anymore. They’re a very large business and do not value their long term customers. I am really disappointed in them and don’t think I’ll be purchasing anything moving forward. I’d rather give my money to an actual small business that values their customers and has good customer service.

I am done with PLG! I will never ever order another PLG bag!

I placed a big order yesterday at 2:03PM EST and either their website was lagging or my internet but I accidentally hit the buy button before entering the MOM30 code so I didn’t get the discount. Which was over $100 in savings bc of the size of the order. I promptly emailed their customer service at 2:08PM EST asking if they could apply the discount or cancel my order so I could reorder with discount. Their response was basically, sorry nothing we can do and then ghosted every other attempt at me trying to contact them after that. And not only did they not cancel my order they shipped my order in record time, which I think they did in case I found a way to cancel my order with the credit card etc. bc they have never ever shipped same day.

I have over 30 bags, I’m a unicorn whisperer! I thought PLG was a small business that stood behind their brand and cared about their customers, but obviously not. They just pretend to care.

Takes way-to-long to ship. Trying to submit an inquiry on their site is extremely frustrating.

I have an unauthorized purchase from this company on my card, they will not help me with it. Terrible customer service.

I placed an order 4/11/2026 for 2 bags and credit card was charged $361.50 . However, I cannot get any information regarding confirmation and shipping info despite several inquiries. APP finally gave me order number of 4664438 and stated order is in progress 3 days ago but still no shipping info and I have never received email confirmation of order. Only option I see left is to cancel order. I was looking forward to getting bags but will not order from this company again.
I did receive the bags I ordered despite no shipping info and I loved the bags. I have ordered 6 more I like them so much, especially the variety of colors. Shipping info on subsequent bags has been better . First bag too me 12 days to get but the others I bought have always been received within 4-6 days.

Received my first two bags from Portland Leather today. Beautiful thick leather. They smell nice, feel durable, and I love the colors.

I got the "medium" Almost Perfect Leather Tote Bag with Zipper in Coldbrew, and the "oversized" Naomi Shoulder Bag in Sea Glass.

But I have to say - I'm really disappointed with the size. There is nothing "oversized" about the shoulder bag, and the photo of the "medium" zippered tote on the website was deceiving. I imagined using them for my weekend overnight trip, but they are really just purses that could fit a few items.

My daughter ordered the medium koala sling for me for my birthday. I told her I didn't realize that it was so small. So Portaland allowed us to send back and order the large one. Of course we had to pay upcharge for large size. Upon receiving the large sling, after a couple of days, I realized a lot of scuffs on the bag. We contacted Portland and they asked for pictures. I sent those and they said that was normal. I used to buy top grain leather, and that is not normal to have a bag that scuffs like it did. They would not take it back. So buyer beware. I would never buy anything from Portland leather.
Poor business practices!!! Shame on you. My daughter is out the money she spent on this so called "Quality Leather "

I ordered a bag and did not hear augur a week or so, reached out to customer service and told it will be coming, shipping may be behind. Another week I got a refund and was told this bag was no longer available! Ridiculous

Currently waiting on a “review” of my situation to see if I will receive missing items, a refund or a giant screw you after failing to receive two items I purchased. Placed an order and only received a third of what I ordered. One purse and one small good are missing, even though the order says delivered. Provided pictures of the one box and purse I received and haven’t heard back. When I ask about estimated time to receive a resolution I’m ghosted. I’ve only been a Portland Leather Goods customer for about a year, but if this situation doesn’t end in me getting my goods or my money, PLG will lose a customer and gain a very vocal enemy. It would be extremely helpful if there was an actual number to call and talk to a live person. These emails back and forth do not adequately convey the level of annoyance I feel waiting for them to right a wrong I did not commit.

April 3, 26 I ordered an "Almost Perfect" Slouchy purse and matching Mini Wallet. I received the purse, it is great. My problem? I have NOT received the Mini Wallet-I have emailed, sent pictures of the shipping box, and when I was told by Skylar @ Portland Leather the exact time my wallet was delivered, I sent a Ring video of the exact time and date showing nothing was delivered to my house. I have provided Portland Leather ample proof I have not received the wallet. I cannot find a customer service telephone number. I am very disappointed. Order # 4621470

I've ordered several bags from PLG over the years. The quality has been decent, but not high end. I understand what I'm getting into when ordering from PLG. Recently, I ordered a smooth (firm) black leather "Sally Sling Bag." When I opened up the box, I felt like I was being punked. Not only was the bag misshapen, it appeared to be constructed with pleather. The inside felt like fake suede and the outside barely had any markings of a true hide. I exchanged it for another bag and I hope that one is better, but this is my last purchase from this company.

I ordered the large Naomi bag. It arrived all nicely wrapped. When I opened it there is a clear splotch on the leather that looks like nail polish, but I suspect it's the colouring agent they used. Right on the front. There's no way they couldn't have seen it when they wrapped the purse. I immediately took pictures and wrote to them. I've received no response. I understand they dont do returns on international items, but I didn't spend $167 to get a flawed purse I can't use. Disgraceful. I guess if you're Canadian it doesn't matter if you're happy with their merchandise. Zero stars if I could. I'll never shop here again and I'll make sure everyone knows the shoddy quality of their bags and customer service!

Terrible customer service. Do not recommend at all.

So your "trusted" chosen courrier, leaves packages OUTDOORS. Item (143$worth) STOLEN. I contact you via webform[now we know why you don't have a contact #✔️] NO REPLY. I DM you on Facebook and Instagram, TWO days later we get the COPY PASTE GENERIC REPLY that you are the "Marketing dept" and have NO CONTROL and direct me to submit form on site? This is your AFTER SALES customer service? You spend ALL DAY posting & clapping on Social Media to gain sales BUT 3 DAYS LATER and you are STILL IGNORING a customer who PAID?
✔️Chargeback submitted
✔️econsumer.gov complaint filed
✔️Better Business Bureau complaint filed
🎈Canadian Consumer Protection offices are to FOLLOW AS WELL✔️
🪠TrustPilot & ALL other platforms available will be informed
🪠Reviews will be posted ALONG with your gaslighting generic replies in screenshots
🪠Ready & willing to take this to the media
**This** Review will be updated with more to come✔️

Don't BOTHER trying to give me a generic response under this review acting clueless and asking to NOW RECTIFY it or CONTACT you. That ship has sailed. You can ACT professional so others can assume you are, but unfortunately I will keep adding info to showcase the REALITY✨️

Beware international shoppers they do not allow exchanges or refunds at all and it’s final sale. They do not state this clearly in their website, as much as I love my bag, it’s too small and I wanted to exchange it however I cannot so now I’m stuck with it not impressed with this company.

I accidentally placed a duplicate order and contacted Portland Leather within minutes to cancel it. Support told me the order could not be canceled once submitted.

Because I’m in Canada, I was also told international orders cannot be returned or exchanged. That means I may have to absorb duties and related costs on an order I tried to stop almost immediately.

If this is the company’s policy, customers — especially international ones — should know that accidental duplicate orders may be effectively irreversible even when reported right away.

Don’t buy!!! I accidentally ordered two of the same bags, emailed them right away, to cancel just one. The reply I got was that it wasn’t possible due to how fast the warehouse moves, even after minutes. And because I’m in Canada, it’s not eligible for exchanges or returns. I was really excited about the purse, but this just makes me not want it. This is a reflection of how little they care about customer service.
I don’t want an apology, i just want the problem fixed and my money back.