POP telecom Reviews 

Recently started using Poptelecom and the customer service with Alfred was excellent. Very happy with the service I received.

Just got my internet connection sorted over the phone with Pop Telecom and I couldn't be happier. Cris, who helped me set everything up, was extremely helpful and polite. While there was a bit of a challenge with pronunciation and a poor line, we worked through it easily together and everything got sorted out perfectly. Great service—highly recommended!

I had an issue with my landline and couldn't receive calls at first but this was dealt with promptly by Alfred on Monday. He was polite and efficient and the service has been fine since.

I clicked on the button 'Live Chat on line' and it was answered straight away.
I had a query on my first invoice and spoke to PAZ who in turn passed me onto Alfred who explained in the fullest detail how my invoice prices were made up.
He was very knowledgeable and I am now very happy.
Would recommend 80bps Fibre as it's a good price.
Once again Alfred was very helpful in helping me change my log on Password. Well done.

Was helped by Cherry. Extremely professional and thorough. Would highly recommend their customer services!

Brilliant Customer Service support sorted out my issue straight away very friendly and helpful colleague named Alfred ☺️

Acc. 105021.
I emailed Pop Telecom on the 28.7.2026 to ask why they were charging me £31 per month , no answer today 10.8.2026
I signed One year contract for £27.99 last year !
They have been charging wrong amount since January 2026.
Pop Telecom can’t do accounts!
I emailed earlier this year to amend the amount but they still charge wrong amount !
No reply today to my email , they don’t care, hopeless company.
Unprofessional amateur’s.
How about sorting this out Pop Telecom ?

Customer service always is helpful and friendly. I have very basic Internet because where I live is not fibre Internet.

A very helpful member of your staff called Cris was able to solve my problem almost instantly. Very good customer service thank you

Alfred was super friendly and really helpful! And patient as well

Had a problem with landline. Andrew was very helpful and sorted fault out. Credit to Pop telecom.

Josie was helpful.

I had a great experience with Alfred. Very quick response and and answer to my questions. Didn’t even take up 5 minutes of my time!

Their provision of internet, fine. Their way of acquiring more money through hidden add-on subscriptions (no notice provided) or charging £80 for non-return of router (it had been returned), not fine. Just felt like a cheap, money grabbing service provider, glad to have left and gone with a better serving provider.

Alfred answered my query and processed the matter successfully. I've spoken with him on previous occasions and always find him helpful.

Great customer service, Cherry has been amazing delivering technical support and answering all my queries, highly recommend!

The agent was great Alfred is his name

ALFRED the customer service agent ALFRED!!! IS THE GOAT!!? afred saved me from utter bill TURMOIL and should be the agent of the year. alfred alfred alfred. i enjoyed my experience with alfred .

Alfred was very courteous and understanding of my issue and worked effectively to resolve it. His demeanour was respectful and his communication skills were professional. Alfred worked well in the unconventional nature of my issue and managed to overcome my fault in a timely manner

Excellent service