POP telecom Reviews 

Charged £169.99 for non return of equipment from over 2 years ago. I sent the router back recorded mail in 2024 but unless I can provide receipt from post office they will commence legal action. That receipt is long gone and I think they rely on that. What a sneaky business tactic.

Cherry was very friendly and helpful, and sorted my issue right away. Great customer service. Thanks so much!

They will try to charge you £80 if you don't return the router.

The broadband service has been intermittent for over a year now (contract is 18mo and I can't wait to move away).

When raising issue with support, they were friendly enough, however, they were unable to fix it despite tens of calls.
When they decided to send a bt open reach engineer, they told me that if the issue was not related to bt openreach, I will be charged a call out fee.
I gave 2 instead of 1 because of the friendly staff and easy to reach call centre despite them not being able to resolve my issue to date.

Agent was very patient , I am not tech savvy, my request was dealt with in a confident and proffesiona manner we had to negoitiation over a cost which she resolved to my satisfaction !via a supervisor following my call and despatch of replacement item I was kept fully informed of its despatch and a follow up call ensued after its arrival to confirm it solved my issue - which it had.
Very impressed with service, as usual with this company, over many years.

Excellent service over the phone with Cherry who helped solve my query promptly!

Short wait to talk to Cherry who was then brilliant at getting our broadband working. Knowledgable and determined. Would definitely recommend Pop if this is typical of their customer service.

Josie resolved my issue quickly and professionaly

DO NOT SIGN UP WITH THOSE SCAMMERS

INCOMPETENT staff, have terminated contract in March - paid outstanding fees (FOR TERMINATING CONTRACT???) for a WHOLE month not being told that I’m paying for a month upfront for the internet that I am NOT going to use. AUGUST (today) I get letters from debt collectors for some outstanding fees??? BUNCH OF SCAMMERS AND INCOMPETENT MORONS AVOID IF YOU WANNA SAVE YOURSELF STRESS!!!!! START HIRING FLUENT ENGLISH SPEAKERS -1000000 CUSTOMER SERVICE

Josie was very helpful over multiple days in getting full fivre installed and helping with any technical issues.

Initially had an issue due to incorrect admin password being sent and slow unsteady speeds. Alfred helped to remotely set up the router and was very patient with good customer-centred communication and spent around 30 mins to help me. Went away and worked then called back later and everything was set up and working fine.

Thanks again Alfred!

Perseverance needed to resolve my issue but got there in the end. Alfred was patient with me, I have a few health problems that meant I had difficulty in carrying out some of the process eg putting and removing a plug from the socket.

Wanted to pay upcoming bill by different method, due to faulty replacement card. Josie listened to my concerns and confirmed all was well.

Internet service was reliable.
Customer service was good.
End of contract experience very poor; no polite email asking return of equipment with instructions, just an additional invoice for 79.99 for non- return of equipment 3 days after end of contract. And you have to package it and send it at your own expense.

Great price broadband good support from customer service prior to delivery of router. Equipment arrived in good time and really easy (plug and play) to set up. Thanks Gareth.

Cherry was superb ! I had questions about e-mails that were sent to me that I didn't understand. She did an investigation and answered all of my questions! I felt so happy with the answers she gave me !! A++ for a helpful and pleasant response :-)

Cherry was very helpful over the phone

Very welcoming and informative customer service by Cris.

They offered a really good value headline price (on a black friday deal, via MoneySupermarket) however they trick you with pointless add ons which they tell you are free at first (e.g. 'landline assurance', which is entirely unneccesary), and at the end of the fixed contract period, ramp up your prices astronomically. Overall, it was still cheap, but only becuase I managed to switch away before too long.

The billing system and emails are astonishingly primitive, but full-fibre internet speeds were in line with what they promised, which I guess is the most important thing.