POP telecom Reviews 

11,340
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,776 reviews, reviewers had a great experience with this company. People frequently speak highly of the friendly and capable staff, noting that representatives are knowledgeable, patient, and explain things clearly, which assists customers well. Many consumers are happy with the responsiveness and efficiency of the service, often being kept updated on the progress of their issues. However, some people mentioned specific issues, such as slow internet speeds, intermittent connection problems, and long periods spent on hold when contacting support. A few other people also felt that there were negative experiences regarding billing or contract termination, with mentions of uncommunicated charges or processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their patience, knowledge, and efficiency in... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting short wait times and... See more

Service

People report ambiguous experiences with service, reflecting a wide division among consumers. On one hand,... See more

Response time

Clients share positive opinions on response time, highlighting fast and efficient support without long... See more

Customer communications

Users describe ambiguous interactions with contact methods. While some reviewers reported excellent initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke to Cherry at Poptelecom who helped get my Dad onto his new internet connection. Great to have a person to guide him through this rather than an automated phone service going round in circles. Fa... See more

Rated 4 out of 5 stars

Got off to a tricky start - but they followed through. Kit didn't arrive in time for my day off/installation, BUT they kept on pushing for a solution. Customer Service - Cris, Alfred, Josie were exce... See more

Rated 5 out of 5 stars

Good afternoon, this is a short review to say thank you for investigating & resolving an issue to do with my grandparents Internet & Landline which lost connection a couple of days ago. Pop Teleco... See more

Rated 5 out of 5 stars

Although Agent Josie was clearly Asian by ethnicity, she kindly & patiently steered me through many pages of baffling letters & numbers to set up my computer on Broadband. She showed great empathy thr... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(11,340)

1,749 reviews in the last 12 months

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Rated 5 out of 5 stars

Router help

Ran into some trouble setting up my router, called the technical support line and was helped by amazing Alfred! He was quick, efficient and very kind. It was a pleasure:)

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Andrew

Andrew, technical support, was very patient, and diligent when sorting out my telephone issue, without fuss. He was polite & respectful of my person and time.
Thank you Andrew.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Pop Telecom

The customer support agent, Cris was very helpful with my request, explained everything thoroughly and professionaly.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Rung today about a problem with my…

Rung today about a problem with my router spoke to a person called cherry that was very helpful and got my Wi-Fi back up and running…

I highly recommend poptelecom for your Wi-Fi services

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I contacted Josie at POP telecom at the first convenient moment after my land line and internet connection went dead.
Josie got Openreach on the case and my service was restored the same day. Josie deserves high praise.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support from Cris

Cris was very polite and responded to my queries, listening and processing carefully the issues I have been experiencing with billing. The solutions Cris mentioned were applied immediately to my account. Definitely 5 stars for Cris, well done and many thanks!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull

Very helpfull, knowlegable and quick to find the fault and solve the issue. Also Cherry was very friendly and ready to help.

24 July 2026
Unprompted review

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