POPFLEX Reviews 148

Ordered a coat (I am outside the U.S. so it was shipped internationally). It took a few weeks to arrive, and the delivery failed due to an "incorrect address". Turns out my apartment details got cut off when ordering.

After contacting the shipping company, they directed me to the sender as the only one who could update a delivery address. Upon contacting Popflex support, they told me to contact the shipping company. Awesome.

After explaining the situation to Popflex, the same support person said, "whoops... but we don't talk to shipping companies at all. Wait a month for the package to be returned to sender and then contact us again to start processing a refund."

WHAT?

After trying to explain how unacceptable this was a resolution, I got told they have "no control" over their products once they ship and too bad. :(

Comically awful support for a seemingly easy-to-fix issue. Package was in my literal neighborhood, and Popflex told me to wait a month and not get my item instead of sending a quick e-mail to help me out.

Thanks. :(

PS - The same support person has other reviews on here calling her out for being rude and/or providing bad service. Yikes.

Got the cloud hoodie for christmas from my boyfriend, and while its super comfortable and nice to wear... after I washed it according to the instructions, it had these grey splotches all over it. It's totally ruined. I tried to look on the website for contact info but their website only has information about how "amazing" they are. Its really hard to navigate to find anything useful. For a hoodie that costs almost 100 euros I am very disappointed.

I think Popflex only works ok for the US, if at all.
I ordered from the EU and the package was supposed to arrive a month after the order. I waited patiently but a month and a half in there were no updates on the DHL website and it seemed the order was stuck in the US, so I contacted Popflex for support.
They told me to file a shipping claim, so they could contact the courier (they specifically said that). I told them that when I proceeded with the claim, it gave me the option to refund one item and send a new package for the other, but that I didn't want a refund but both items instead.
They told me to proceed with the claim and that what I was worried about wouldn't be the case, but only with a claim they could contact the courier for me.
Once I put in the claim as I was advised, they suddenly refunded the whole order and that same customer rep told me they didn't have the practice to contact couriers and since there were no updates for more than 20 days on the DHL page, the order is refunded and international orders can't be sent again.

No checking with the courier as stated. No effort to look into it further. At least I got my money back but what a waste of time! Quite a shame, because they seemed like a cool brand.

This is the first time ever ive been scammed. I ordered in OCTOBER, its now mid january. Ive complained multiple times, they claim theyve sent a new order, but again it never arrived its been over a month. PLEASE AVOID AT ALL COSTS.

I just love all their stuff. I live in their sweatshirts.
The best quality and washes wonderful. I just wish I could order more. Size small is hard to get but worth the wait.

Recently ordered multiple times on Popflex because I simply love their upgraded (or original?) leggings, sweatshirts/pants, and hoodies/half-zips. Materials are on the higher-end quality. Design? Fabulous. Their sizing, however, can be ambiguous so I'm glad they have an easy exchange/return system.

They did changed their exchange/return portal to "Redo," which, did improved from the $5.95 flat return fee to "just" $1.98 you can add on top of your order, which allows you to do "unlimited" exchanges/returns. However, I notice some flaws with the system compared to their old exchange/return portal. The first time, over a month ago, I notice that the Redo system no longer honors your coupon code so even if you want a size/color exchange, you'll have to pay the current price difference. Just two days ago, that seem to have changed. I created a new exchange for a different order and it did honor the coupon code that was used in the original order. Not sure if that's a glitch or what.

On the other hand, if you used rewards on a purchase, all your rewards gets refunded back to your points instead of your credit card...which is absurd. Sometimes I buy things on regular price but used my rewards as a bit of a "discount," and if I end up returning an item from that order, that "discount" disappears from order, even if the item I'm keeping costs way more than the item that I ended up returning. Customer service said there's nothing they can do as that's how their return system is set up. They'll have to improve on the system in averaging out the "discount" so at least partial amount of money will be refunded to your card and also back to your points. It's only fair that way.

Besides that, I believe that Popflex deserves a much higher rating on here than what they currently have (2.5 stars). They do have quality product and their customer service team is responsive, despite their hands being tied in some situations. As long as they improve on their care team and their exchange/return system, there would be more happy camper-customers.

My order took some time to process. When it was finally shipped, I was informed that I would only receive one of the items due to an "inventory error". Since I ordered from Europe, shipping costs were immense, but nobody found it necessary to contact me to ask how to proceed. The single remaining item was simply shipped. When I reached out, I was told that there was nothing they could possibly do about this. It was like talking to a chat bot that was programed to get rid off you. Unfortunately, the sweater really wasn't worth the money or the hassle.

I received a wrong item but the customer support was super friendly and I immediately received a refund, literally a few hours after sending the support team a message. Thanks! :)

If I can give no star for Popflex company I would . For my birthday my friend sent me an outfit from Popflex . She spent over $140 for a hoodie and sweat pants. She found Popflex online and she was excited for me to get these clothes. Upon arrival I realized the items don’t really look good on me . I immediately filed to exchange the items. Take me over hours to find the replacement clothing to exchange with the help of my son . Because the exchange process was a little complicated to navigate. I waited over 3 weeks and my replacement order was not send out , in addition one item was out of stock and Popflex decided to credit my friend’s credit card. My friend wanted me to get something I like she was disappointed refund went back to her credit card for one of the pant and I still did not get my replacement order . I finally email the company to refund my order all together. I never order from an online company that has no phone number, can not talk to anyone at customer service.

I’ve been a loyal Popflex customer and have placed several orders in the past, but unfortunately, I’m very disappointed with my recent experience during the Black Friday sales.

I ordered a hoodie that was on a significant discount and was thrilled to get it at such a great price. However, the order never shipped. Initially, I wasn’t too worried since shipping can take longer during sales, but a month passed, and I still hadn’t received a tracking number or any updates, unlike my previous orders.

When I contacted Popflex, they quickly refunded me, stating the order was “lost.” However, it seems the hoodie was never shipped to begin with. This has been a frustrating experience, as the hoodie is no longer available at the sale price, and I feel let down by the lack of transparency and resolution.

I’ve always enjoyed shopping with Popflex, but this experience has left me disappointed and hesitant about future purchases.

I love and want everything on the site, but they don’t offer anything for me. I’m tall, have thicker thighs and butt, but a smaller waist and bust. I really wish you could customize your size to fit you perfectly.

If I could give less than 1 star I would. Ordered during their black Friday sale. They partially refunded my order without asking if I'm okay with it. They said the item was out of inventory, I checked the site and they have plenty of inventory? I showed the screenshot and all they said was oh sorry maybe the item came back in stock but we refunded you already. I asked if they can just charge me the same amount as the sale was and send the item cause literally they refunded me when it was in stock? They said no they can only offer a 25% off code which would not even come close to the sale amount I paid for. I can't believe I was recommending this site to a friend a couple of days ago. I will no longer shop at popflex nor will I recommend it to anyone. Buyer beware, stay clear, they are not here to help nor care about the service provided.

The leggings are definitely not worth the price (run big, thin material, no drawstring) and international orders are impossible to return (unless you want to pay 98 USD for the return label)
The sweaters are ok if you like the oversized-cropped look.
Depending on how they wash & age I may order more sweaters in the future but as far as leggings are concerned : I'm glad I waited for the black friday sale and only ordered one pair.

If you care about where the products you buy are made : everything I received was made in China (sweater, leggings & shorts).

Customs to Canada is crazy expensive!!
$122 cad plus shipping and also the exchange rate of the sweaters. Not worth it

Staff was very rude, very profit based attitude.
I bought the zip cloud hoodies and consulted with the customer service of popflex in finding my size. After purchasing, I received the items and saw that they were too big.

I usually buy my jackets in Medium or Large as I am 5’7ft, and their L | XL size is WAAAAY too big. I had to keep on haggling with customer service to find a common solution, and they are very policy and profit sided as opposed to caring for their customer’s experience.

Even with returns, it was such a hassle as they did not give any clear details on what their address was, or what their contact number was, nor did they provide a receiver name which DHL international required me to provide.

Even asking for these information, staff was VERY RUDE and this was the first time I actually felt the frustration when it comes to shopping. Their return labels was not properly made as my address overlapped the postage stamp, when I asked for some clarifications, customer service was no help and displayed bad behavior.

After reaching out to their instagram multiples times, they finally offered me a 30% discount code for me to be able to buy the Zip Cloud Hoodies at the price I originally bought them with. But take note, this is after I haggled it out of them.

Overall, the anxiety, the hassle, and the frustration I felt gives this shopping experience a 1/5. If I could give a 0/5 I would. I considered repurchasing this item again on S | M size hoping it would fit correctly, but I decided to just take my hoodies to my local tailor, maybe they can help me better than Popflex can. I gave Popflex Active multiple chances to make this a better shopping experience. The rudeness of customer service prevailed when I asked for some shipping information for my return, and so I decided I will NEVER support Popflex Active again. Shame on your customer service team. Terrible after sales.

Terrible customer service. I ordered two of the same items during a promotional sale. I received an email a week later that there was an inventory issue with one of the items and that they refunded the item. I asked if I could get the item in a different color. They refused to assist, stating that I would have to reorder, which would result in paying more for the item. It feels like a scam to require customers to pay more for items ordered during a sale. I won’t be ordering from them again.

I don't understand why they just can't be open with where their clothes are manufactured. Or rather, I understand it because apparently lot of the items are manufactured in China. Just put it on the website. Lots of companies these days are open with manufacturing country and state it plainly on the page of the item. The clothes look great and I really would like a hoodie but I don't want to buy stuff that is manufactured in China. It's a closed country, a dictatorship. It will be impossible to guarantee that the workers are treated fairly. Stop giving a dictatorship money. On the website there's lots of text on fast fashion and the environment and so on. Just seems like rambling trying to cover up information that people are interested in.

Charged my card and then canceled my order

I live in Canada and they refunded an order because the size ran out. I asked if they could change the size and include it in my package but they told me they couldn't and still shipped it out. When I message them about cancelling the order they told me they could not fix the order or cancel it since it was already "shipped". I wish they just canceled my order and refunded me. I have no idea how it was already shipped when they refunded me an item.