Popeyes Louisiana Kitchen Reviews 

Don't order uber eats. They turned up. Reception said they'd take it.. Nothing. We rung several times. No answer. Call uber. No help. Awful 40 euros down the drain. Don't order from them.

I was so happy to see Popeye’s in Chelmsford MA reopen after the fire. I love their chicken, but I have a few negative comments. The food was delicious, but it took them about 30 minutes to deliver it in the store. The cooking crew was super busy but the manager seemed overwhelmed. They were also catering to the drive through and the phone in orders, disregarding the in store customers. We will go back in about a month to see if they have their act together, but I doubt they will, just like the last crew a few years ago.

Tired of everytime I order biscuits no type of jelly honey or nothing get put in the bag !!!! Now I’m sitting in a damn salon for more hours with mad biscuits & NO DAMN JJELLLLLLLLY

Best chicken ever

Mannn the food here is the best around the biscuits was so soft chicken hot and fresh and those potatoes omg

I couldn't believe that I stood at the counter and no employee acknowledged me. Not even the manager Pavan. Then the manager put my bag on the counter in front of me without a word. I asked for sauce, still not a word. The manager. No receipt, so unable to leave a review. Their website makes it very difficult to reach anyone in customer service or corporate. Milford location , I would advise against.

Came to the store in New Iberia and the girl Toya deserves a raise everytime I come which is almost everyday she’s is an awesome greeter very sweet always the same attitude she’s one reason I come through drive thru

They got rid of the best thing they had in the menu the chicken n rice bowl I can’t spell that word jambulyia or something like that. Last time I went to a Popeyes was the day they said they stopped serving it

I Iove Popeyes chicken , but I wish I had not signed up for the app. For weeks I have been getting a minimum of 5 offers for auto insurance a day. Blocking, spam reporting, unsubscribing which I never subscribed. I have weeks of recovery from surgery and this aggravation doesn't stop. I want Popeyes to be a viable company, but I must ask as what cost to their customers?

Very Poor Customer Service Experience at Popeyes Waterloo

I am a regular customer at Popeyes Waterloo and I visit this restaurant almost every day. Unfortunately, I have repeatedly experienced poor customer service, especially from a staff member named Ashish.

His communication with customers is not professional, and his attitude and behaviour make customers feel uncomfortable. I have faced the same issue multiple times, and I believe this is something the management should seriously look into.

Popeyes is a well-known brand, but customer service plays a very important role in maintaining a good reputation. I request the management to review this situation and take appropriate action to improve the customer experience.

If I continue to experience the same behaviour in future, I will stop visiting this branch and will also not recommend it to my friends and family.

I hope Popeyes management takes this feedback seriously.

Nice restaurant

Although the chicken is always on point, crispy, and delicious, the sides are what make the meal. THIS is a side I paid I think $3 for, red beans and rice, and got about 2 tablespoons of product. This has happened with their slaw, too. Totally not worth the price! Tried to attach picture but unable.

This is the second time I’ve ordered from Popeyes through Deliveroo, and once again my order was incomplete.

The first time, all of the sauces were missing. This time, on my son’s 11th birthday, two portions of 5 chicken tenders were missing. We were left with three large fries, five tenders and a few dips for 3 of us. Because it was his birthday, we gave him the only tenders that did arrive, which meant the rest of us went without.

To make matters worse, Deliveroo initially offered me an £8 refund, which I found insulting. After speaking to someone via chat, they increased it to £11, but that still doesn’t come close to covering what was missing or making up for the fact that it ruined our evening.

I want a full refund. We also paid for priority delivery, so there is no excuse that the delivery person gave our food to someone else. This is a Popeyes error. This is the second time Popeyes has failed to provide everything we paid for, and it feels like customers are being charged for food they never receive.

I’ll be coming into the restaurant later today to speak to the manager because this is completely unacceptable and very unfair. I would like a refund from them, however my main reason for going in is to make sure they are aware of what they are doing, and don’t ruin peoples nights AGAIN.

Subject: Formal Complaint Regarding Unprofessional Customer Service at Popeyes – 622 Park Ave., Worcester, MA

Dear Regional Manager,

I am writing to formally report a very disappointing experience I had at the Popeyes restaurant located at 622 Park Ave., Worcester, MA.

While placing my order through the drive-thru, I ordered a chicken sandwich meal and then briefly asked my sister-in-law what she wanted before completing the order. Before I had a reasonable opportunity to finish, the employee taking my order, who appeared to be the manager, interrupted me and stated that I was “on a timer” and needed to place my order immediately.

I politely explained that there were no vehicles waiting behind me, yet she responded by telling me I would have to drive around if I wasn’t ready. Her tone was impatient, dismissive, and unprofessional throughout the interaction. Feeling rushed and uncomfortable, I simply told her to “give me what you have.” Even when I asked a basic question about the meal, her responses continued to reflect a lack of courtesy and professionalism.

I understand that drive-thru operations are timed and that employees are expected to work efficiently. However, those expectations should never come at the expense of treating customers with respect. A manager sets the standard for customer service, and the behavior I experienced fell well below what I would expect from someone in a leadership position.

This complaint is not about anyone’s nationality or background. It is solely about the manner in which I was treated as a paying customer. Every customer deserves to be spoken to with patience, professionalism, and respect.

I respectfully ask that this incident be reviewed and that appropriate coaching or corrective action be taken to ensure customers are treated with the level of service that reflects Popeyes’ standards.

Thank you for taking the time to review my concerns. I look forward to knowing that this matter will receive the attention it deserves.

East bound Somerset Pa service plaza.
I'm a fan of the Red Beans and Rice, but this was a major disappointment. I ordered a large, but it was barely 3/4 full. Then it was only lukewarm and barely any beans. We were in a hurry so took it on the road.

Waste of good hard earned money.
Cold and hard food delivered

seems like the chicken is always overcooked. biscuit was dry.

The worker who took my order was very rude from the beginning of our interaction. She gave me a lot of attitude because she was misunderstanding the items I wanted on my order. After I told the employee to stop giving me attitude, she told me that she will not be putting in my order anymore and that I should come inside of the store. I was furious. I chose to spend my hard earned money at this store and it was as if she spit in my face. When I came inside of this store after being told that she would not process my order, I demanded to speak to the manager. The supervisor told me that she heard everything that happened. I let her know that her staff is unprofessional. I let it be know that staff was rude and does not know how to communicate effectively. I have customer service background and the motto is that the customer is the priority. I asked for the staffs name who told me to come inside of the store and nobody spoke up and the supervisor would not give me the staffs name so that I could include her in this review. However, it is evident that the supervisor for this shift whose name is KAYLA has no type of control over her staff. I was not given an apology or anything to rectify the situation. Yes, we are human beings but we need to choose our occupations carefully so that we don’t transpose our negative emotions on innocent parties. This store is located on central Avenue in east orange New Jersey and the workers present were there after 10:30 p.m.

I ordered a 12 piece chicken family meal with mashed potatoes and what was supposed to be macaroni and cheese was pure crap the shredded cheese was not melted part of it was burnt scraped from the bottom of the tray ordered three jalapeños which I did not get they did not put my six biscuits and honey in my order which is sad because the receipt has everything on it that you ordered and the chicken was fried again it was soggy and very greasy and dark colored and was only warm which is below health department standards I ordered it online the person at the window was friendly that was the only good thing about going there I've had many bad experiences with several of Popeyes locations this one really pissed me off Popeyes has gone to crap I ended up throwing the whole meal in the trash it was that bad