Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
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Company details
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
587 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Lampshades super price!
Lampshades were superbly priced. Delivery was okay, Would’ve preferred RoyalMail for convenience options.
Love the lampshades!
25 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Quality light fixture
Lovely looking lights, they really make our diner look good.
Ordering from Poole Lighting was straight forward and the parcel came the next day.
Can’t fault anything of the whole procedure and would recommend these light fittings and the company.
Thank you.
22 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Good Value and Substantial Product. I thought your prices were very…
I thought your prices were very affordable and there were plenty of traditional and modern fittings to choose from. I was pleased with my purchase and the quality of the fitting, but I was surprised to see the name Dunelm on the fitting instruction leaflet.
19 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review. It’s wonderful to hear that you found our prices fair and enjoyed the range of fittings available, and we’re delighted that you’re pleased with the quality of your purchase.
Best place to bag a bargain with…
Best place to bag a bargain with incredible reductions on manufacturers RRP. And the service is excellent with quick delivery. I am very happy with the quality of all the lighting i have purchased from this company and it often exceeds my expectations.
26 January 2026
Unprompted review
Reply from Poole Lighting Factory Shop
Thank you so much for such a fantastic review. It’s wonderful to hear that you’ve been able to pick up some great bargains and that our reductions have impressed you. We’re also really pleased that you’ve found our service quick and reliable.
Great service, great price
Found the outside lights I wanted but they were a lot cheaper than anywhere else so I ordered one as a test
It was delivered the next day, the quality was superb, it came with a five year warranty and it was easy to fit
I was so pleased that I ordered another five to replace all the lights on my house
18 January 2026
Reply from Poole Lighting Factory Shop
Thank you for the great feedback. We’re delighted the test light impressed you with its quality, quick delivery, and warranty. It’s fantastic to hear you were happy enough to order more for your home.
Reply from Poole Lighting Factory Shop
Thank you for your review
Easy to order quick delivery competitive price happy customer
Easy to order quick delivery
9 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Highly recommended.
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit of the profit.
Ordering was easy via the website, the light was despatched quickly and delivered in the promised timescale. I will definitely come back to this company when I next need to buy lighting.
9 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Excellent service and products
Excellent service and products, very pleased with everything I’ve bought
7 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Delivered on time and in full
14 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Bought a lovely table lamp
Bought a lovely table lamp, called Mrs
It has a little face on it, it is supposed to be a second, i can’t see anything wrong with it at all.
I only paid £20 for it but have seen it on
Another website for £53
Delivery was very quick too.
13 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Great company to deal with.
Great website, and they had exactly what I wanted. I placed the order and it was sent very quickly. It was well packaged and the price was excellent. Well done Poole Lightning. I will be using you again. Many thanks.
11 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your fantastic feedback! We’re delighted you found exactly what you wanted, and that the ordering, delivery, and packaging all met your expectations. We really appreciate your kind words and look forward to helping you again in the future.
Couldn’t recommend them more
Couldn’t recommend them more. I broke my lamp and was desperate to find a replacement. Order this and it was delivered within a matter of days I was so shocked at how fast it was!
4 January 2026
Reply from Poole Lighting Factory Shop
Thank you so much for your kind words! We’re thrilled we could help you replace your lamp quickly and that the delivery exceeded your expectations. Your recommendation means a lot, and we’re glad we could make the process easy for you.
Great product matches my lights that I…
Great product matches my lights that I bought from
Here previously
10 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your feedback! We’re delighted the product matched your previous lights perfectly. We really appreciate your continued support and hope you enjoy them.
Speedy delivery orderd 3 different…
Speedy delivery orderd 3 different lights all came seperate packaging and well packed to not break!
10 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear your order arrived quickly and that all three lights were securely packed and delivered safely. We really appreciate your feedback and hope you enjoy your new lighting.
Reply from Poole Lighting Factory Shop
Thank you for your feedback!
Poole lighting is always my first stop…
Poole lighting is always my first stop for lighting. A fair range of lighting ( in my experience not so great on floor lamps) but otherwise excellent. And all at really great prices - can’t be beaten. Really helpful staff and great value for money.
9 January 2026
Reply from Poole Lighting Factory Shop
Thank you so much for your kind and detailed feedback. We’re delighted to hear Poole Lighting is always your first stop and that you find our range, prices, and value hard to beat. We really appreciate your honest comments on the floor lamp selection too, feedback like this helps us improve. Our team will be pleased to hear your kind words, and we look forward to welcoming you again soon.
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear the item met your expectations, offered great value, and arrived quickly. We really appreciate your feedback and hope to see you again soon.
Lamp
When the first lamp was broken they informed me right away to say they were getting me a replacement which would take a further week. This information was good
3 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your feedback. We’re sorry the first lamp arrived damaged, but we’re glad we could keep you informed and arrange a replacement promptly. We appreciate your understanding and are pleased the communication was helpful.
Reply from Poole Lighting Factory Shop
Thank you for your great feedback! We’re really pleased to hear you found the ordering process easy and the delivery fast. We appreciate you taking the time to share your experience and hope to serve you again soon.
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