Pooch & Mutt Reviews 

2,314
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,314)

1,036 reviews in the last 12 months

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Rated 5 out of 5 stars

POOCH AND MUTT DENTAL STICKS

I have been giving my dog the dental sticks for quite a whole. He has one every morning but could do the whole packet if I let him. Used to give dentastix but vet recommended I change to Pooch and Mutt. He said they were superior quality and definitely better for my podgy boy. Glad I changed.
I ordered his usual assortment Sunday 16th August and was amazed when I received them Monday 17th August . Delivery driver polite, actually waited at door to hand them to me. I still can't get over the speedy delivery. Excellent

17 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog absolutely loves Pooch & Mutt…

My dog absolutely loves Pooch & Mutt food! It smells fresh, looks appetising, and my dog always finishes the bowl. The ingredients seem high-quality, and I’ve noticed my dog is happy, energetic, and has a lovely coat. Definitely a great choice for dogs!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog Bear absolutely loves the Pooch…

My dog Bear absolutely loves the Pooch & Mutt products. The quality of the products is amazing. There are so many different options in flavours and they are really good at catering to dogs with sensitive stomachs. Bear Get a mixture of the wet and dry food, along with some of the treats and dental sticks which she loves. The customer service are always so helpful and friendly.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought my pouches for my new pup who…

Bought my pouches for my new pup who wouldn’t eat anything.. as I opened the pouch she went crazy for it!!
She has had a slightly bad tummy but everything has changed in her life so quickly I’m not blaming the food at all.
The food looks good, you can see the veg in it, I ordered the food through Amazon so no subscription and it arrived the next day and I’m delighted with it. Will be buying again.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Just tried the pooch and mutt new hemp…

Just tried the pooch and mutt new hemp oil and my dog loves it. We have a very active Jack Russell who gets super anxious at loud noises so naturally thought this oil would be perfect as it’s from the calm and relaxed range. Tried it for just over a week now and it already seems to be working. Our dog isn’t as reactive to certain things as he was before. Looking forward to seeing what long term benefits this does to.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Honestly amazing customer service

Honestly amazing customer service, there was a mistake in delivery and I emailed them, they were on it immediately! I got everything I needed.

I had to cancel an order after it was placed and almost delivered, they immediately responded and had the driver return it!! Insane dedication, I am so grateful honestly from my experience, amazing company

14 August 2026
Unprompted review

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