I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more
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At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.
Contact info
United Kingdom
- www.poochandmutt.co.uk
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Replied to 58% of negative reviews
Typically replies within 1 week
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This is a great company
This is a great company. My dog Frank has enjoyed every single product we have purchased, with the calming dental sticks being one of his favourite. I find this company extremely reliable and always a joy to deal with. Highly recommend you give them a try - you (and your pet) won't regret it!!
New products
Always great with bringing out new products ! We have tried the new freeze dried treats and they are my dogs new favourite !!
Best subscription service
I have recently switched my dog over to the pooch and mutt wet food as he wasn’t liking what I was feeding him anymore. I purchased some individual flavours which was super easy to do. As expected, he absolutely loves it and so I set up a recurring subscription service which couldn’t have been easier to set up! It means I always have the food on order and will never run out, couldn’t ask for a better suited food for him ☺️
Great dog food & service
Great service always. My dog loves this food, calm and relaxed mixed with wet food! For over 2 years now we have used Pooch & Mutt!
Fast delivery
Fast delivery. Excellent product to cover multiple breeds and needs. I always recommend the plaque powder to other dog owners
Our favourite brand by far
Our favourite brand by far. Our dog loves the food and treats and the customer service has always been spot on!
Excellent Customer Service
I ordered a bag of food in error so contacted Pooch & Mutt via their contact form. I received a prompt response from Ellie who dealt with my mistake with kindness and professionalism.
It is refreshing to find a company with such excellent customer service and it is very much appreciated.
Great delivery always speedy
Great delivery always speedy, never had an issue with the products. My dogs love the kibble and the wet food. All the supplements work well for our needs.
Wish they did a larger natural treat selection like pigs ears rabbits ears etc.
Excellent Customer Service
I emailed Pooch and Mutt and they responded immediately and sent out a replacement straight away - customer service is second to none and I would highly recommend buying from this company
I LOVE the variety of items on Pooch &…
I LOVE the variety of items on Pooch & Mutt. Training treats, dental sticks, supplements and more. One stop shop!
We love Pooch & Mutt my puppy loves…
We love Pooch & Mutt my puppy loves there treats so much fast delivery great service and high quality treats
Unable to place an order
Totally frustrated as I have not been able to sign up and complete an order: I have tried six times now over two days using different cards and computers. Unable to find a phone number to contact customer services and no reply received to my message query.
Shame as I like their products but just can’t get in touch this company to find out what is wrong so just going to give up.
Best treats
My dogs absolutely love Pooch and Mutt food. We have tried pretty much every product and they love them all. The discount and offers/promotions they run mean you can always grab a bargain. Also no matter when we order we always get next day delivery even though we don’t pay for that
Delivers really quickly
Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted
Excellent customer service from pooch &…
Excellent customer service from pooch & mutt
Received wrong order by mistake but all sorted within a matter of hours and correct order on its way. Quick replys to my emails and my new order packed with free treats as a sorry. Really appreciated as my doggo loves the white fish & potato wet food and it’s a perfect crude fat content for her pancreatitis.
Brilliant Company
We’ve used Pooch&Mutt since Ralph was a pup, initially starting with just their dentasticks to now using everything from treats, health & digestion food to their supplements! Their new Hemp oil is great and their Joint support is used in Ralph’s tea every night! The pumpkin treats have also gone down a treat!!!🫶🏻
Ingredient change
I have been with pooch and mutt for many years now and have always loved the brand but since the new packaging came in and the kibble looked different our dog has been seriously unwell with it. We have spent hundreds in vet fees only to get him sorted and opened a new bag again and the issues have all returned.genuinely annoyed and gutted at this. Unfortunately won’t be back.
Amazing customer service
Efficient response to a query, super fast delivery.
Products get 5 star from my extremely fussy dachshund. Overall win. Great business.
Ellie was a real asset
Ellie was ever so helpful, and knowledgeable about the issue I was having with a new food allergy found in my dog. She guided me to resources where I could look at foods myself to know if they were suitable for my dog, and was ever so quick in responding to me. I found Ellie to have been a real asset to the team, and ever so kind to my concerns around my dogs food allergies. Thank you Ellie for all your help. It was greatly appreciated.
Pooch and Mutt is our favourite brand
Pooch and Mutt is our favourite brand! The food is amazing quality and affordable, my dog absolutely loves all of her meals!!
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