Pondkeeper Reviews 

Horrific!!! Bought a pond liner with “40 year guarantee”, didn’t last 3 months!!!!!! Numerous holes in a huge pond. Previous liner lasted 16 years. This is a disgrace! It’s not the waste of money but it’s the huge effort to totally drain the pond, keep the fish safe & re-fill. Avoid at all costs!!!!!!

When it became apparent that my Solar Air Oxygenator was not charging, my query to the company was dealt with immediately and a replacement produçt was with me within a couple of days. The new pump has been working fine for a couple of weeks now, thank you Jake.

Wanted an EPDM liner. The size I wanted wasn’t in stock, so they sent a butyl liner of the same size, at no additional charge even though butyl is substantially more expensive. I wanted an EPDM liner, so they collected the butyl liner and supplied the next size up, which was in stock. Well done Alexis for sorting this out so well.

The sludge mucher pond vac and collection basket is a total waste of time and money. I contacted customer services to return but was told because I have used it.. tough! It's yours to keep. I was asked to upload videos of its poor proformance so they could trouble shoot instead. There's nothing to trouble shoot. This product has the sucking power of a dead nat! Customer services doesn't want to know! Thanks Pond keeper after being a customer for years this is the thanks.
It works for 30 sec then discharges into a basket that catches no debris so you just dump dirty water back into your pond. Second that with the unit has to significantly higher than the basket or it won't work so healthy and safety folk look away now. You have to perch this water filled unit on a chair beside your pond, hoping it doesn't tip or fall. Now I have to move round the other side of the pond.. opps I can't lift the now full unit off the raised chair because it's now too heavy. Pointless chocolate teapot and a waste of £100.00

Very helpful and prompt response from staff at Pondkeeper when I asked them to resolve a minor problem with one of their products.
So refreshing to have contact with people who want to help solve any issues which may arise. Such a contrast to the "your call is important to us" brigade offered by most companies nowadays.
Very good range of quality products essential for the good upkeep of garden ponds. Highly recommended.

Sales team identified & supplied the lost 'o' ring for the pondexpert 6000 filter - free of charge. Excellent aftersales

A part in my pond pump failed and I found online that Pondkeeper sold spares. After talking to an incredibly helpful member of staff on 15/07/2024, I ordered a replacement part, paid by credit card and was promised 24 hour delivery. Today, on the 16th, a much larger parcel than I was expecting arrived and it contained a complete new pump. I telephoned Pondkeeper to ask if there had been a mistake, spoke to an equally helpful person, who in turn spoke to their supervisor and then informed me that this was entirely deliberate, as the part was out of stock. and they had therefore elected to send a whole pump because they had promised 24 hour delivery. I'm not sure how any organisation could do better!

My PondXpert AutoSpin 30000 motor died on me and I ordered a new lid from PondKeeper unfortunately I ordered the wrong one (Lid with Manual) I contacted Laurie about my error and she immediately arranged a replacement which arrived the next day and sorted out collection, no charge, for the return of the ‘wrong’ one…fabulous. I should also mention Nick (PondXpert) who was really helpful in diagnosing the problem for me. A great company and they will always be the place I go for my pond 👍

Purchased new internals for my 75,000 pressure filter for my 36,000 litre pond, and after a few days I've never seen it so clear. Fish are loving it, mix of a couple of koi and lots of Roach and Rudd.

We have used this company for many years now and in 2015, we bought a new pond liner with a 25 year guarantee. This year (in 2024) we sprung a leak and contacted Pondkeeper, communicating with Laurie. She didn't hesitate and said she would send a replacement liner. To be honest, I was shocked as I was expecting a battle. No not with this company. They are really helpful and we wouldn't use any other company (even at weekends). Thank you Laurie for your excellent customer service from Sam & Bill Francis

What a great company, I have bought a second hand Blagdon infinity grand corner patio pond. It had a bracket for a corner waterfall but was broken. Having bought the waterfall I contacted Pondkeeper to ask if I could get the replacement needed after trying numerous outlets who said it was impossible to get. Within a week the had sourced collected and delivered a completely new complete bracket to me. Fantastic customer service and special thanks to Matt who made it happen. Cannot speak to highly of Pondkeeper.
Lord Goddard of Stockport.

Great products and service, I had a problem with my uvc clarifier I purchased , after I emailed them about this, I was replied to very quickly, the issue turned out it was my fault, I had put rubber seals in the wrong location on unit, after I spoke to Jake this was quickly rectified and it is now working properly, very good customer service, highly recommend this company

We have used pondkeeper for around 8 years now. We have had nothing but exceptional customer support and service. Their team are fantastic and we couldn't rate them any higher. We have had a couple of dealings with "Laurie" who consistently delivers exceptional customer service every time! The company is large but has a small, friendly feel to it.

A visit to the shop was well worth the journey from Leeds. No hassle, but plenty of advice, support, guidance and brilliant offer of service, after sales service and offer of assistance at the time when I come to put my pond into the ground, either by phone or email. Customer service is often slated these days; these people deserve 10/10 in my experience.

Excellent company, very quick customer support and highly knowledgeable staff. This was in complete contrast to several other popular competitors. Highly recommend Pondkeeper

Called yesterday for a new pond liner helped us measure how much we required .guy was so helpful.gave us different options .we chose the best one firestone very friendly great service !

Bought a surge filter but found the glass tube for uv light broken rang pond keeper who sent a replacement the next day i buy all my pond equipment from pond keeper and find them excellent to deal with to the point i would use no other company

Cannot thank Laurie enough. She could not have been more helpful. Fantastic product butyl liner and underlay for garden pond project. Very responsive excellent communication fast order processing and great after sales. What more can you ask for? Will definitely return for my ponding needs 🙌🙏 🚒

Disappointed
I purchased the solar pump and pebble pool £39.99. Half the pump missing, so paid well over the odds for the plastic pebble pool. I won’t be buying from this website again!

Had a problem with a solar pump not working, having followed troubleshooting guidance, still not working.
Rang company, excellent service replacement being sent out, I even offered to pay the postage but this was declined. Excellent customer service.
Thank you - Sue Porter - Burton