Pondkeeper Reviews 

The delivery was very quick and efficient. I had a problem with he first item that arrived but Pondkeeper soon put everything right for me very quickly within 2 days. 👍. I am very pleased with my experience.

Superb customer service!
I have used Pondkeeper for a few years now and they are great! I purchased a new 36 volt UV which was admittedly defective. Initially they immediately dispatched me a replacement lamp. Upon finding the power supply was duff, there was no quibble in replacement of the system. A weekend e mail was immediately responded to with a priority postage service. Good people! AAAAA

I cannot fault this company. They excel in customer service; going above and beyond to remedy a problem with a live product that had issues due to no fault of their own, they offer products that are of excellent value and they are also very responsive to messages and deliver orders in record time. You should be proud of your business and employees and the quality of service that your provide. My go to retailer for anything pond related for ever more.

Just phoned them after at least 3 years. Need some spares for my pond filter. Didn't have any paperwork, didn't know what model I bought. They looked it up in seconds, found relevant foam filters, new uv lamp (which was 2 for the price of 1 - result!!) and washers. All ordered with free delivery in 5 minutes. Great service!! Thank you so much, one less thing to worry about! :)

Excellent service, sent an email on Saturday requesting help and advice and they got back to me on Sunday

I purchased a solar powered fountain and everything about it is just what I wanted . Nick was informative and helpful over and above thanks very much Nick. brilliant product delivery and was prompt

An easy to navigate website, easily found what I wanted and was dispatched the same day. Will most certainly use again

Following my latest purchase of a water clarifier, I had a problem which Pondkeeper solved very quickly. I have bought a lot of equipment for my pond from them over the years and have received excellent service and products.

Really helpful after-care service when my pond pump developed a fault within the guarantee period.

My latest pond pump packed up after 18 months maybe, this was about the 4th pump that I had replaced (all the same make - did i never learn !)

Then i found out they are not 24/7. I was advised on a replacement pump, but when it arrived it would not fit the existing pipework. I went back to Pondkeeper 3 or 4 times, each time they helped me, even sending at no cost, replacement connectors.

The new pump is now installed and working - i would not have happy fish if not for Pondkeeper.

My query was dealt with quickly and satisfactorily.

Had a problem with a power unit that failed, Nick immediately swung into action and arranged a replacement that arrived the next day.
Cannot thank him enough, thoroughly recommend them for all your pond needs

The company was very helpful when I rang about delivery and said it had just been delivered which it had The pump is much better than my old pump and was half the price I will definitely use them again

Had a problem with a pond pump in operation for 18 months tripping electrics. Emailed Pondkeeper regarding guarantee. A few checks were suggested to ensure possible cause, once established pump replaced without issue.

DPD letting your business down review your service provider.

I've used Pondkeeper twice and goods were delivered quickly. I had minor issue with one of the products that I ordered which was satisfactorily resolved.

DPD delivered the wrong parcel.when Pondkeeper were informed of our unsuccessful attempt to retrieve said parcel,they sorted out the problem quickly.Well done always been pleased with Pondkeepers service.Many thanks.

I will always use this company for any of my equipment for the pond. They are incredibly helpful and the returns processes are excellent. I had a problem with my pump and the man in the phone listened to the problem and resolved the problem at no extra cost to me. The pond is looking great again-thank you

Im writing a review for my dad. He ordered something from Pondkeeper and it was faulty so he sent it back and got a full refund with no problems at all. He said he would give more than 5 stars if he could. Thank you very much for the refund and good customer service. Will shop with you again.

Excellent advice given that saved me £200. I was prepared to replace my pump but they told me to strip and clean the impeller that I did not think was a serviceable part and it worked, thanks