poltronesofà Reviews 

My experience is Limited to the WIGAN branch, I visited the Middlebrook store But found that I was presented with both a wider stock selection and a pleasant staff interaction in the Wigan store.
The company is a major brand leader, however it was the personal experience I received at the WIGAN branch that I appreciated.
The Staff were not pushy or intrusive BUT always handy when I had a questions about Mix & Match Furniture/Leather Grade Quality and warranty cover.
The range shown was excellent, enabling me to make a choice based on my particular requirements.
I was informed my order will be ready Jan/Feb 2027 and I look forward to relaxing in the suite of my choice.

A great experience with helpful assistance from Vinnie de Silva, helped by Wayne. Excellent old fashioned service. A good selection of sofas and chairs for all tastes and budgets.

From the outset staff were friendly but not pushy allowing me to walk around at my own pace. When I did require assistance they were extremely helpful. As it was a big purchase I went home thought it through and when I went back they were helpful again

Two problems with chairs when delivered. One noticed straight away by delivery team and reported back by them and that's where the positive review ends. Once they have sold you the furntiture you are kept totally at arms length regarding reporting anything else or any human contact. Would never, ever use them again. The problems with the chairs are not the issue here, I hope they will get sorted, the issue is they clearly don't want anything to do with customers once they have your money. I am NOT complaining about the sales team in store, they were brilliant, andd they helped me to login online to report the problem. I am complaining about the After sales service. They make communication as difficult as possible
My advice go to DFS.

Absolutely diabolical company to deal with!!!! Chose a sale sofa and put a deposit down on this item and was given a delivery date for delivery which was for this Wednesday coming (28th Oct) only to be told they could not sell it to us at this price because they had made a mistake on their behalf!!! Not only had we had got rid of our old sofa we had nothinng to sit on. Then!!! I asked for deposit back they then told us we could only get it back next week because it had to go through head office. The staff were lovely initially when we were buying but when we challenged this they were quite rude. They were quick enough to take our money but reluctant to give us the deposit back. They have not only conned us but also breached the contract. All im going to say is STAY WELL CLEAR!!! and spend your hard earned cash elsewhere. No wonder there was'nt any customers in the store. I will be taking this further to a solicitor.

Gail was really helpful. She really helped us looking for the ideal sofa which suits our measurements. She is very dedicated and really understand your needs. Well done Gail, you are doing a great job!! Now we are looking forward for the delivery! Alex & Denise.

I am editing this post because two new delivery guys arrived and had the new sofa installed in less than 5 mins. Yvonne the sales managress in Stirling was superb in getting this sorted and I really hope the previous delivery drivers are taken to task over their couldnt be arsed attitude and forging my signature on a delivery note stating the sofa wouldnt fit !!

purchased a sofa from Poltronesofà in Trieste with delivery included. The delivery company refused to bring it into my apartment and demanded additional payments — first €80, then €60, and finally €235!

Even worse, Poltronesofà refuses to provide written guarantees that their external delivery contractor is qualified to dismantle and reassemble the sofa properly, or to accept responsibility for potential damage.

Two failed delivery attempts, wasted time, and now I may have to travel from Serbia at my own expense.

Apparently, they take responsibility for collecting your money, but not for delivering the product or ensuring proper service!

Extremely unprofessional and disappointing. Avoid!

from the moment we walked into the store, everything felt ideal. Adam who dealt with just explained he was there to help and if we wanted any assistance just to let him know and we were free to browse, saw what we wanted almost immediately. Adam went through everything with us took our details and sent us a quote on what we required. fast forward a couple weeks and we went back and completed the purchase, again Adam was there to get everything arranged. his customer service was over and beyond anything else I've come across. the products on display were of the greatest quality also. and the whole ambience of the store was exceptional.

AVOID THIS COMPANY!

We paid for a sofa that has failed to be delivered twice. We have no sofa, no proper customer service, and nothing but generic apologies with no resolution.

I’m sure I will receive another copy and paste apology in response to this review instead of any real action.

Absolutely unacceptable. Think twice before spending your money here!

Further to my previous review where a care kit was delivered but not my sofa, I did not receive any confirmation of my rescheduled delivery date, nor the notification of time slots either the night before or on the day.

I called up the 0800 number on poltronesofa aboutcontact-us site at 9am and finally made it through the automated menus to a sales team, one of which called the warehouse and advised that my delivery slot would be 11:30 - 12:30, requiring me to rush back home from work.

Given my previous bad experience and lack of trust I called the Chester store as of 10am and told the manager I wished to file a complaint, he called the distribution manager who confirmed the actual timeslot would be 2pm - 4pm, meaning it was completely unecessary for me to rush home.

It was also confirmed the sofa was actually in the store for pickup, so I waited 2 weeks for what? Also, I was lied to by the Chester store manager after my initial failed delivery when they blamed the delivery staff for not packing the sofa into the van at the warehouse, it was in his store all along.

My sofa did show up yesterday and although I am happy with the sofa itself everything else around this has been a terrible experience and this company has shown no remorse, only fake apologies with no action or any attempt to compensate me for my wasted time, I certainly wouldn't say this has been worth the £129 delivery fee.

I will also flag, the responses to negative reviews on trustpilot directing people to email socialmedia@poltronesofa are seemingly superficial to keep their numbers up on here. I emailed this address twice whilst facing further ongoing issues with my delivery asking them for assistance, and at no point have they reached out to offer any assistance or raise the complaint I wished to file.

This is extremely dissapointing and I will be looking elsewhere for an armchair, I was originally intending to buy from this store in the same material as my sofa.

absolutely disgusting customer service!
3 months wait for a sofa formit to arrive a totally different colour than expected and a store manager (Lincoln) who blatantly lies to cover her own ass.

Honestly cleay doesn't fall within their job description.
Customer service however were lovely to speak to and empathise with the situation. Complaints procedure on website none existence. needs to go via the very store manager that sold the sofa.
sofa model is lovely, delivery guys also a credit to the company. The negativity is purely about the store Manager

The staff were polite, helpful, and patient. They explained everything and helped us with professional behaviour .

Highly recommend this company. Warm welcome on entry to the store. Toni supported us through the whole selection and purchase process, answering and resolving every question relating to the reclining function and fabric colour selection. James also assisted in our concerns on fabric colour selection. Toni and James are a credit to the business. Thank you to you both

We visited the store at Preston today. We thought we had decided on another sofa in another shop but glad we checked out this store as noticed a difference in quality for sure.

Alison was the staff member who assisted today with our purchase. She was very helpful indeed, checking options and prices on a few sofas for us, but allowing us enough time and space to try others and to discuss and deliberate between us.

Whilst this sofa was a bit more expensive than the one we had seen elsewhere, we did recognise the quality difference, so went for it.

Alison took time to explain the process and terms and conditions etc. she was meticulous as checking we had ordered what we wanted ie colour etc. She was super friendly, making it easy to sort the applications for finance etc.

The only slight negative is that the turnaround is nearly 4 months for the sofas we selected. But I truly think that it will be worth the wait.

I would like to express my appreciation for the excellent customer service provided by Maurizio. He was extremely helpful, professional, and knowledgeable about the product in question. He took the time to explain everything clearly and thoroughly, ensuring that all my questions were answered and that I fully understood the product's features and benefits.

His friendly attitude, patience, and willingness to assist made the entire experience very pleasant and informative.

Excellent customer service from Maurizio – highly recommended!

Akis is fantastic! He spent hours helping us find the right sofa. He is very patient and a lovely person. He is definitely a huge asset to the company!

On the the 24th July this year, the three-seater manual recliner sofa & two battery recliner armchairs that we ordered were delivered. After less than three months of normal daily use, the sagging and wear on these items is completely unacceptable.
Both sides of the sofa are used daily, though one side slightly more than the other. The more frequently used side has already lost its firmness, and the fabric now shows a creased outline of where a person sits.
The armchairs are equally disappointing. One is used daily and the other infrequently. Today I tried the unused chair and realised just how different the firmness of the seat cushion feels compared to the frequently used one, after less than three months of normal use.
I have yet to raise these specific issues with Poltronesofa After Care. However, based on my previous experiences of being fobbed off by them over past issues, I genuinely feel there is no point. They really do not seem to care at all about customer satisfaction or quality control once they have your money.

We had a fantastic experience buying my new sofa from the Wolverhampton store thanks to Brendan!

He was incredibly helpful and knowledgeable, taking the time to carry footstools around the store for us to compare and bringing swatches into the daylight so we could see the colours properly.

There was absolutely no hard sell or upselling. Brendan gave us the space to browse and make our own decisions, while being on hand whenever we needed him. He was honest and transparent about delivery times, which we really appreciated.

He was engaging, friendly and made the whole experience genuinely enjoyable. Buying a new sofa should be fun, and Brendan made sure it was 10/10 ⭐️⭐️⭐️⭐️⭐️

Visited the Oldham store this morning, it was all about delivery, our own fault with delayed delivery due to on going work needed to be done. The staff have been just brilliant with us. Today Chris was our helper and he was just magnificent, guiding us through the process of arranging our delivery date. Over the months every member of staff have been outstanding.