Contact them when your order doesn't get shipped
I wanted to pay with SEPA direct debit (my second order with them, first one was perfect), so I ordered with a 10% discount and as nothing happened for four days, I contacted them and they said that this payment method wasn't available (Why didn't they contact me?) and I chose pay in advance. Then, they sent me the details, which was one cent more expensive than when I ordered. I then asked why that's the case and they told me that it is because of different roundings. I mean, sure, but not after this experience. They now shipped the order, but I haven't heard any apology from them, so unfortunately, that was my last order with them. In the meantime, they revamped the website which lead to the loss of the order history and the entry for the current order.
Reply from Pollin Electronic
Hello, thank you for contacting us this way.
We would be happy to check the matter again and clarify it with you directly. We are sure that we will find a satisfactory solution for you. Please send us a message with your customer number to our direct line to management (direkterdraht@pollin.de). Thank you and best regards, your Pollin-Team
