Polka Dot Design Reviews 135

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 2 bobble candles , had no correspondence or order confirmation so I messaged them a day later , then told no stock and they sent a refund 😡 They have no customer care or communication at all... See more

Company replied

Rated 1 out of 5 stars

The invitations are beautiful but you can hardly read them because the print is so small . We had to use them anyway. I guess the folks can get magnifying glasses to read the hostesses names And rsvp... See more

Rated 3 out of 5 stars

The website is hard to use - needs some user friendly updates. I was also disappointed that my shipping arrival date at time of purchase was different from the true arrival date. I had an RSVP... See more

Rated 1 out of 5 stars

I asked for two designs to be "proofed" with text and emailed to me. I chose one of the invitations and placed the order (#503046). I cancelled the other order via the website (#503045). I received a... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Celebrate everything. Even the everyday! That's the message we live by at Polka Dot Design. From our home in Arlington, Texas, Polka Dot Design is an online boutique that sells, prints and ships festive paper products across the country, items created so our customers can share life’s remarkable experiences through everyday correspondence and special occasion invitations, greeting cards and party supplies. Our company was formed with the goal of providing exclusive and custom printed products that are far beyond the ordinary.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 2 bobble candles

Ordered 2 bobble candles , had no correspondence or order confirmation so I messaged them a day later , then told no stock and they sent a refund 😡
They have no customer care or communication at all 😡

21 August 2024
Unprompted review
Polka Dot Design logo

Reply from Polka Dot Design

Wrong company. We do not sell candles.

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service, exchange policy is not good... I am an old customer but will never buy from them and not recommend anyone because of unprofessional behavior

9 May 2024
Unprompted review
Polka Dot Design logo

Reply from Polka Dot Design

Fake. This is not even a real customer. We do not service Pakistan. Thank you though.

Rated 1 out of 5 stars

The invitations are beautiful but you…

The invitations are beautiful but you can hardly read them because the print is so small . We had to use them anyway. I guess the folks can get magnifying glasses to read the hostesses names And rsvp phone number . I checked the spelling and wording and it was all correct, I even mentioned when I ordered you could change the font to make them easier to read . Was I wrong to assume your job was to make them readable. When I checked the sample you sent it looked great . I hate it because they are really beautiful. I have explained the problem to the other host and my wife and I absorbed the cost because I didn’t feel it fair for them to pay for tiny printed invitations. Roy Showalter

1 March 2022
Rated 4 out of 5 stars

Mostly great ... with one caution.

The design is great! The cards arrived well packaged and very secure. The card stock is a lighter shade than was represented on-line, which makes the white text difficult to read easily. But the cards look great, and I'll definitely re-order when these are gone.

Thanks.

12 September 2021
Rated 5 out of 5 stars

Amazing service and lovely invites!

First time ordering with this service and I'm so pleased with the quality of work and service. I'm in love with our fall invites and I know they will be a hit. Looking forward to my next order. Well worth the money!

5 October 2020
Unprompted review
Rated 5 out of 5 stars

I would give 10 stars if I could

I would give 10 stars if I could. Excellent service, very helpful and quick responses to questions (I had several because I needed invites fast but still wanted the invites to be super unique & adorable). Have already received compliments from recipients. Have been a customer for many years!!!

26 July 2020
Unprompted review
Rated 4 out of 5 stars

There were some website glitches that…

There were some website glitches that kept my order status from being updated real time, but I received swift responses to my emails to customer service. The invitations were perfectly done and very cute once received.

9 March 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look