PoliLingua Reviews 129

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, noting that project managers are always available to clarify doubts and resolve issues. People frequently highlight the company's efficient and timely payment processes, along with clear instructions and well-organized workflows, making for a smooth and positive collaboration experience. However, some customers also noted occasional delays with payments, though these issues were often resolved quickly once reported. A few reviewers mentioned difficulties with communication, such as unresponsive project managers or non-functional email addresses.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's responsiveness,... See more

Payment

Reviewers highlight positive aspects of payment. Many customers appreciate the prompt and on-time payments,... See more

Service

Users describe positive interactions with service. Many reviewers highlight the smooth and professional... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the staff's responsiveness and the... See more

Instructions

Customers consistently note positive experiences with instructions. Reviewers frequently highlight that... See more

Based on these reviews

Rated 4 out of 5 stars

I did work for Polilingua 4-5 months ago, still waiting for the payment. No answers what so ever. I don't recommend doing work for them. The payment was supposed to come 2025-03-31. The email... See more

Company replied

Rated 4 out of 5 stars

It was great working with PoliLingua. Clear and timely communication. There was a slight delay regarding the payment, but as soon as I reported the problem, it was processed quickly.

Rated 5 out of 5 stars

In my role as Senior Marketing Consultant at Abacus Medicine I don't have a great need for translation services, but when I do my go-to company is PoliLingua. Why? It's very simple - their email commu... See more

Rated 5 out of 5 stars

I have a very good relationship with Anna, my PM, and I get repeat work from end clients, which is always nice. Never any issues with payment either. In the new AI environment, their rates are as expe... See more


Company details

  1. Translator

Written by the company

PoliLingua specializes in translation, localization and managed language solutions for clients both large and small, from corporate, government and private sectors. We’re happy to provide free price quotes for any document, user manual, website or software localization project.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

129 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Non-payment despite confirmed work

I worked with PoliLingua Limited on a transcription project and delivered the assigned files according to the provided guidelines. After delivery, their own Project Manager confirmed that the work (corresponding to USD 125) was reviewed and considered correct. However, the company is refusing to pay this amount, stating that their end client did not accept the full delivery. They are attempting to link payment to client acceptance and are requesting unpaid rework instead. To be clear, I was contracted directly by PoliLingua, not their end client, and no “pay only if client pays” terms were agreed in advance. Despite multiple follow-ups, the confirmed amount remains unpaid.
I recommend that freelancers clarify payment terms very carefully before working with this company.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I worked with PoliLingua as a…

I worked with PoliLingua as a translator from English to Kirundi. I really appreciate their professionalism and the payment on time. PoliLingua is the Translation Agency I can recommend to other clients who need well-done jobs.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with PoliLingua on a French ↔ Kinyarwanda over-the-phone interpretation assignment. The communication throughout the process was clear, timely, and professional. The project details were well organized, and expectations were clearly outlined from the beginning.

The team was supportive and responsive, making the collaboration smooth and efficient. I also appreciated the prompt payment, which reflects their reliability and respect for linguists’ work.

Overall, PoliLingua is a trustworthy and professional agency, and I would be happy to collaborate with them again in the future. I highly recommend them to fellow translators and interpreters.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Very nice first experience with…

Very nice first experience with Polilingua: I carried out a certified translation from German into French. The instructions and communication were clear, and the project manager was friendly and responsive. I received payment on time. I would be delighted to work with them again.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Poli Lingua was great to work with

Poli Lingua was great to work with. They are very responsive to any questions I had regarding submissions and invoicing. They made the process seamless to work with them. Their platform was very easy to use. I would gladly recommend working with them.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

Polilingua PMs have been good professionals, and the company has been trustworthy and stable over the last many years that we have been cooperating.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I completed a Turkish transcription…

I completed a Turkish transcription project with Polilingua. The communication was clear, the guidelines were well-structured, and the project management process was smooth and professional. Payment was processed on time as agreed.

Overall, it was a positive collaboration experience, and I would be happy to work with Polilingua again in the future.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Nasty Neevo Nightmare

A proofreading project was offered in a mass email at the derisory rate of $6 USD last year. Is this now the norm for LSPs to have to endure and be grateful for? This week, Neevo audio transcription is cancelled after two days. Having researched Neevo on the internet, over the years they have become notorious non-payers and finding excuses for not making payment. Transcription correction task remuneration prior to cancellation: $10 USD per 60 audio minutes. I know of at least one other transcriber colleague who has been subject to similar treatment.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Unpaid work

35 hour project completed, never paid. Not even an acknowledgment of receipt of the work from the project manager. Email interaction in the lead up to the deadline was shockingly rude and unprofessional. I hope PoliLingua’s clients know that this agency operates illegally by stealing the work of freelances whom they then do not pay.

14 October 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

Dear Sara,

Thank you for bringing this to our attention. We take allegations regarding non-payment and unprofessional conduct very seriously, as they do not reflect our standard operating procedures.

We have attempted to reach out to you via Trustpilot messaging system to gather more details and resolve this matter, but we have not yet received a response. We would like to investigate your specific project and the communication you mentioned immediately.

Please contact us by email with your project details. We are committed to ensuring all collaborators are treated fairly and paid for their work once the project terms are verified.

Rated 5 out of 5 stars

great working experience

I have been working with PoliLingua as a translator for a few years now. Their Project Managers offer a friendly environment and efficient communication, as well as smooth payments through their own invoicing system. It was really a pleasure working with PoliLingua and I am looking forward to further successful collaboration.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Inflated Word Count and Deceptive Quoting Practices

I requested a quote for website translation. I know exactly that there are about 3000 words, excluding duplicate content. Somehow, Polilingua's in-house software magically found that there are 44,000 words on my website!! More than 10x of what I actually have! They assume I don't know the word count just because I didn't send a document to them. Absolutely disgusting behavior.

17 December 2025
Unprompted review
PoliLingua logo

Reply from PoliLingua

Thank you for sharing this feedback. I completely understand your frustration, receiving a quote that is ten times higher than expected is alarming, and I sincerely apologize for the shock this caused.

I want to assure you that this was an honest mistake on the part of our sales manager, not an attempt to inflate the price. Our quoting software is designed to crawl entire domains to ensure no hidden menus, footers, or sub-pages are missed during localization. In this instance, the software automatically counted every piece of content across your whole website structure, rather than focusing on the specific 3,000 words you intended to translate.

We value transparency and would never intentionally mislead a client. I would love the opportunity to correct this and provide you with an accurate quote based strictly on your verified word count. Please feel free to reach out to me directly so we can set this right.

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