Policy Store Reviews 

898
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Both Nimesh & Heather did a splendid job , of speaking me through and explaining everything in great detail. I wasn't the easiest person to get a hold of , but they made time when I had . Would defi... See more

Rated 5 out of 5 stars

The phone call to update my husband policy resulted in me sorting out a policy for me Excellent service email and text to confirm the steps taken Telephone number and contact to ring regarding c... See more

Rated 5 out of 5 stars

Cannot fault the service provided by Policy Store. Took out a Life Insurance policy eight years ago and the process was very thorough, great advice was given and always kept me informed. Just had a re... See more

Rated 5 out of 5 stars

Nimesh Patel was absolutely excellent in his customer care and service. Very patient, knew the product range in detail, tailored exactly to my needs, top level service. His team member Heather Lines w... See more

Company details

  1. Insurance Agency

Information provided by various external sources

Life, health and income insurance experts


Contact info

4.9

Excellent

TrustScore 5 out of 5

898 reviews

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4.9

All reviews

(898)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, knowledgeable about the various products and changes applicable to my application. Clear explanation and prompt delivery of paperwork. Hassle free!

24 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service

I wanted to say a big thank you to James and Sophia for their exceptional service in helping me to complete my remortgage. They have made it easy for me and made me feel confident that I was in good hands and everything would go through smoothly. Thanks again. I will definately recommend this company for others to use in the future.
Kind Regards
Wonkyu

16 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

The ladies and gents at policy store couldn’t have been more helpful they took time to explain everything and go through my options I feel completely satisfied with the service i received and wouldn’t hesitate to use them again.

12 August 2019
Unprompted review
Rated 5 out of 5 stars

I really enjoyed and i'm really…

I really enjoyed and i'm really appreciative of all the help Darcy and the Policy Store provided. They were able to secure me a mortgage with the best possible rates, they dealt with all documentation and also played catch up on chasing solicitors for paperwork and status updates. Heather and Nimesh were also great, i was constantly informed of any updates and they were also able to secure me good life insurance rates. I highly recommend the Policy Store and I have already referred them on to colleagues and friends.

24 July 2019
Unprompted review
Rated 5 out of 5 stars

Pleasant professional experience

Swift response to my enquiry. Gentleman listened to my needs and my concerns explained what my finances could afford. Gave me time to digest the information rang me back at a good time for myself enabling me to think with no pressure if this product is good for me. I then decided to buy the product was then put in touch with a colleague who then with easy completed application keeping me informed each step of the way. Arranged a time to ring after I had received appropriate paperwork went through question again making sure they're correct and still giving me the control. A pleasant experience even thou a difficult product. Excellent company.

17 June 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant and extremely professional

Absolutely brilliant and extremely professional. First class service. From the panel of lenders, the mortgage rates i got was really good and they always ensure that I continuously get the best rate at each time of re-mortgaging. It's a pleasure to work with Natalie,Heather, Sophia and Stuart. they are world class !!!

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Nimesh was brilliant

Nimesh was brilliant. He took his time to think about what was going to be best for me & my circumstances rather than pushing a certain product. I felt valued & i knew that I was in great hands. The whole team were fantastic. Thank you so much one and all.

17 April 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant first class…

Absolutely brilliant first class service from everyone we dealt with at The Policy Store - Darcy, Heather and Nimesh. Excellent product knowledge and open and honest about the available options. Timely updates throughout the process and very flexible regarding contact times. Highly recommended!!!

1 April 2019
Unprompted review

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