This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103K reviews
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easy renewal at a reasonable price
15 September 2026
I have used you guys a few years now
I have used you guys a few years now. When trying to get online to pay, you sent me a 6 digit number to prove it was me. But 12 times different numbers you sent didn't work, stupid and frustrating..
15 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid car insurance at all costs
Avoid car insurance at all costs. Sent a number of payments to them which they say they havnt received. Scam company and refuse to admit mistakes. AVOID
16 September 2026
Unprompted review
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us your review.
We'd like to look into this further, however, we're unable to locate your information with the details provided in your review. We've requested your details via Trustpilot, if you could please respond at your earliest convenience, we can then assist you further.
Thanks,
Mick
Loyalty should count and perhaps it does.
We have been a long time customer of Policy Expert. Their products suit our needs. They give a good product at a decent price. I renewed today and my customer service agent Angel was superb. Very helpful, clear and thorough throughout the phone call. A happy user experience. Thank you and keep up the good work.
16 September 2026
Unprompted review
An online renewal
An online renewal. Still awaiting documentation. Would like clearer instructions on how to opt out after a year. Our choice on this decision... Thank you 👍
16 September 2026
very quick easy and reasonable quotes
13 September 2026
Just so easy and fast
16 September 2026
Fairly easy to navigate
Fairly easy to navigate, some answer choices need a free type section as older property not standard build so not a standard answer.
16 September 2026
The renewal process was clear and the…
The renewal process was clear and the quote very competitive. The website is easy to navigate. All in all, excellent!
8 September 2026
Nice easy renewal transaction
Nice easy renewal transaction. Looking to move shortly. Were easy to contact by phone. Very clear and informative instructions given in what to do to transfer home and contents insurance to cover new house.
16 September 2026
Lady on the phone was very helpful &…
Lady on the phone was very helpful & professional
16 September 2026
Unprompted review
Easy and straightforward
Easy and straightforward. I found the policy through Compare the Market and after updating my details, chose the Gold policy. It includes everything I wanted and at a price that is less than I was paying to my previous insurer.
15 August 2026
So simple to do
16 September 2026
Your website was alot easier to…
Your website was alot easier to navigate than your competitors.
15 September 2026
Clear instructions
16 September 2026
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