This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
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Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103K reviews
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It as gone ok but don't really know as…
It as gone ok but don't really know as policy has not even started yet the only thing I don't like is it would not give me the option for the policy not to automatically renew
17 September 2026
It was quick and easy to deal with
16 September 2026
Cust. Service - eventually very successful !
A complicated challenge and after being passed around 3 times I eventually ended up with superb help and everything was sorted out - Very helpful ,and cheerful, last lady
17 September 2026
May use AI-assist with repliesRead more
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Legal Expenses Insurance - Small Claims Court
Legal Expenses Insurance does not cover the cost of a solicitor in a small claims court. Policy Expert legal expenses cover does not cover pre-court solicitor costs for the Small Claims Court. It does cover court and expert fees. So for small claims court cases you are better off getting better legal expenses insurance before you start to cover pre-court solicitor costs.
17 September 2026
Unprompted review
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us your review.
We'd like to look into this further, however, we're unable to locate your information with the details provided in your review. We've requested your details via Trustpilot, if you could please respond at your earliest convenience, we can then assist you further.
Thanks,
Mick
All very easy to renew etc
All very easy to renew etc. I don't know how good the insurance is because I haven't claimed. What annoys me is the 30% increase in premium this year.
17 September 2026
Satisfied with policy. No claim experience.
Easy to understand online update papers. Clear information about coverage under our policy. Another increase in premium is never welcome for the same coverage, but similar amount to other products on the market. No claim needed yet so not able to comment on how they handle it.
17 September 2026
Easy to insure online
Easy to insure online, helpful.person at customer services when I needed to ring
16 September 2026
Very friendly call staff
I spoke to a Scottish man - Steve on the phone and he was really helpful with getting a payment problem fixed so I could start my policy on time. He was friendly and patient and answered any questions I had without rushing me off the phone.
16 September 2026
no claim made as yet
no claim made as yet, unable to render judgement without that experience. So far all contacts have been satisfactory. With polite service
17 September 2026
Just started a policy after receiving a…
Just started a policy after receiving a ridiculous quote from my past insurer. Went on Quotezone comparison site and this was the best deal by far. Simple completion and excellent communication by Policy Expert. Hopefully the start of a long and happy relationship
15 September 2026
I am really annoyed you renewed my…
I am really annoyed you renewed my policy with out checking with me first.
I was not aware that you done that and really feel a phone call before you went into my account and took the money with out my consent.
I never saw the initial email until after I saw the email you sent to confirm you had taken payment.
That is not right in my book
10 September 2026
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us a review.
We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.
Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.
Thanks,
Nisha
I have given 5 star rating because I…
I have given 5 star rating because I received very good service from start to finish. Thank You
18 August 2026
Very good service and easy app to use…
Very good service and easy app to use very happy
17 September 2026
Helpful agent
I was impressed by the patience of your employee in dealing with the problems with my credit card.
I am not all that adept at doing business on line, but the system seemed to work well until I ran into problems with the payment.
16 September 2026
Phoned to amend the date on my new…
Phoned to amend the date on my new policy and ended up getting a better deal. Thank you to the lovely lady who talked me through everything, suggested a better policy and even gave me a refund. Yaaay.
17 September 2026
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