Polarn O. Pyret Reviews 

7,686
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Ordering process was easy and smooth. Worker in the store (Rocca al Mare shopping center in Estonia) was really helpful and friendly. Only problem was that I couldn’t use a gift card bought from local... See more

Company replied

Rated 4 out of 5 stars

I love your products; however, my son is quite tall for his age, and unfortunately I’ll have to stop buying clothes from POP because the largest size you offer is 140 cm. I really wish you would produ... See more

Company replied

Rated 5 out of 5 stars

As always first class service from Polarn O Pyret. Prompt delivery within 48 hours. My latest purchases are winging their way to Canada as I write this review!!! The children love the clothes & design... See more

Company replied

Rated 5 out of 5 stars

I have managed to buy some lovely clothes for my 7-year old grandson to keep him going for the next few years thanks to your very competitive sale offers. POP clothes are well designed, of good qualit... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

We create children’s clothing made to be loved, worn, washed, and passed on – from one child to the next. We call it design that lasts. Since 1976, our ambition has been to make high-quality, comfortable clothing that lets children be children. Our garments are designed for play, with soft fabrics and thoughtful construction – nothing that scratches, pinches, or gets in the way of everyday adventures. Function and safety are at the core of everything we do. Inspired by outdoor and sportswear, our outerwear is made to handle real life – climbing trees, crawling on the ground, and playing in all kinds of weather. Every detail, from materials to the smallest seam, is carefully tested to ensure durability, functionality, and above all, safety. We believe that the little details make a big difference. Whether it’s a well-considered fit, a durable fabric, or a small design feature that children love, each garment is created with care. Our iconic stripes, introduced in 1976, remain a timeless part of our collection and a symbol of our heritage. Sustainability is a natural part of our philosophy. We use organic and recycled materials and continuously work to improve our impact on the planet. But for us, the most important aspect is longevity – our goal is for every garment to be worn by at least three children. For us, the customer experience is just as important as the product itself. We strive to offer a smooth and reliable shopping experience, with clear communication, fast delivery, and easy returns. Our customer service team is always here to help – whether you have questions about products, orders, or anything else. We truly value our customers and all the feedback we receive. Your reviews help us improve and ensure that we can continue to deliver both great products and a great experience. Thank you for being part of our journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

All reviews

(7,686)

788 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order

Easy to order. Clear communication on order and delivery

30 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had a positive experience with our ordering and delivery process.

Rated 5 out of 5 stars

Excellent quality clothing

Excellent quality clothing, exactly as expected. Grandchildren love the brand, especially all the forest scenes and animals. They fit in perfectly, where they live in Canada.

30 March 2025
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Reply from Polarn O. Pyret

Thank you so much for your lovely review! We're thrilled to hear that your grandchildren love our clothes, especially the forest scenes and animals, which are some of our personal favorites too. It makes us so happy to know they feel right at home in them, all the way over in Canada!

Rated 5 out of 5 stars

Top quality items

Top quality items. My daughter goes to a forest school and I’ve just brought the new hiking trousers/shorts and they are absolutely perfect. I also got some everyday wear and the quality is fantastic.
Sending speed is super handy also.

30 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're delighted to hear you enjoyed your purchase and appreciate your positive feedback!

Rated 5 out of 5 stars

I Absolutely Love Polarn. Great Quality, But Room for Improvement

I absolutely love Polarn O. Pyret clothes, the quality is fantastic, the designs are adorable, and their website is easy to navigate. The pieces are durable, stylish, and perfect for kids, which is why I keep coming back!
That said, I do have a few suggestions for improvement:
1. Website Filters - It would be so helpful if the filters included a gender option (e.g., boys/girls/unisex) to make browsing even easier.
2. Stock Issues - I recently ordered 31 items, but unfortunately, 2 were out of stock after purchase. While I was reimbursed, I wish I’d been given the option to replace them with something else instead of just a refund.
3. Extended Sizing - I was disappointed to see that they no longer offer clothes up to 12 years - this was such a great option for older kids!
On a positive note, **Sarah from customer service was wonderful** - she offered free shipping on my next order, which was a nice gesture.
Overall, Polarn O. Pyret remains one of my favorite brands for kids' clothing, but I hope they consider these adjustments to make the shopping experience even better!

28 March 2025
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Reply from Polarn O. Pyret

Thank you for your detailed review and for sharing your valuable feedback. We appreciate your love for our clothes and your positive experience with our website. We're thrilled to hear you find our designs adorable and our pieces durable and stylish.

We understand your suggestions for improvement and appreciate you taking the time to share them. We're always striving to enhance our customer experience and will certainly consider your feedback regarding website filters, stock availability options, and extended sizing. We're committed to providing the best possible shopping experience for our customers!

Rated 5 out of 5 stars

Excellent service from POP

Excellent service from POP. Easy to order, to pay and very prompt delivery.
Clothes are of exceptional quality and very competitive pricing.
Thank you and keep up the good work

28 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're delighted to hear you had a positive experience with our service. It's wonderful to know you found our ordering process easy, our pricing competitive, and our delivery prompt. We strive to provide exceptional quality and value, and your feedback confirms we're on the right track. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, love the goods

28 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you received your order promptly and are happy with the goods. Thank you for your kind words and positive feedback!

Rated 5 out of 5 stars

Beautiful clothes

Love the quality of this brand. The cotton is beautiful and the clothing design means the children can get a lot of wear out of them.

28 March 2025
Polarn O. Pyret logo

Reply from Polarn O. Pyret

Thank you for your kind words! We are so glad to hear that you are enjoying the quality of our clothing. We strive to create pieces that are both durable and stylish, so your children can wear them for years to come!

Rated 5 out of 5 stars

Perfect communication and service all…

Perfect communication and service all the way through.

27 March 2025
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Reply from Polarn O. Pyret

We're so glad to hear you had a positive experience. Thank you for your kind words about our communication and service. We strive to provide excellent customer service and are happy to know we met your expectations!

Rated 5 out of 5 stars

Good experience

Great coat, huge discount, quick service. Really great all round.

27 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had such a positive experience! We appreciate your kind words about the coat, the discount, and our service!

Rated 5 out of 5 stars

Perfect products and service

Easy, reliable well packed minimal packaging. Fab nighties. Love POP.

26 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're delighted to hear you enjoyed your purchase and appreciate your positive feedback!

Rated 2 out of 5 stars

Unreliable returns process made good by…

Unreliable returns process made good by excellent customer service

16 February 2025
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Reply from Polarn O. Pyret

We appreciate you highlighting the positive experience you had with our customer service team. We understand the frustration you encountered with our returns process and will work to improve it

Rated 5 out of 5 stars

Really great service

Really great service. Everything arrived nicely packaged and on time. Clothes yet to be tested as they are birthday gifts! But the quality looks super!

6 April 2025
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Reply from Polarn O. Pyret

Thank you for your kind review! We're thrilled to hear you had a positive experience with our service. We appreciate your feedback and hope the birthday recipients enjoy their gifts!

Rated 3 out of 5 stars

Delivery is so quick

Delivery is so quick, clothes are good just one piece of baby clothes was looks like second hand even I went to one of the stores in Westfield to exchange to same one but they didn't have it and they didn't do return for me .just that one for me little bit disappointed.

26 March 2025
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Reply from Polarn O. Pyret

We appreciate your feedback and understand your disappointment with the condition of one of the baby clothes. We strive to provide our customers with high-quality products, and we're sorry that this wasn't the case for you. We're always working to improve our processes and ensure that all items meet our standards.

Rated 5 out of 5 stars

The quality of the clothing is five…

The quality of the clothing is five stars. I’ve made a couple of orders now and love everything. The sizing is perfect and the items are super cute. Delivery was really quick. I will be ordering again.

26 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind review! We're so happy to hear that you're enjoying our clothing and that you've had a positive experience with our delivery service!

Rated 5 out of 5 stars

Bought a mix of new and second hand…

Bought a mix of new and second hand items. All in great condition and high quality. Arrived really quick, just the right level of packaging. Thanks

25 March 2025
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Reply from Polarn O. Pyret

We're so glad to hear that you were happy with your purchase! It's wonderful to know that you found the items in great condition and that they arrived quickly!

Rated 5 out of 5 stars

Excellent service with free delivery…

Excellent service with free delivery collection at Waitrose
Beautifully made pretty floral baby girls tops… superb!

24 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so glad you enjoyed your purchase and the service you received!

Rated 5 out of 5 stars

Amazing service, as always!

Easy to navigate website. Found what I was looking for.

Excellent choice of clothing across all age groups.

Quick postage.

21 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're thrilled to hear you found our website easy to use and that you were able to find what you were looking for. We strive to offer a wide selection of clothing for all ages, and we're happy you appreciate our efforts. We're also glad to hear you were pleased with our quick postage!

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