Polar Refrigerator Reviews 2

We ordered a Polar under counter fridge. We had temperature issues from the start. A new condenser was needed (within warranty) and then more issues. It lasted 3 years and now it’s Kaput. It turns out that this is Nisbets own brand (fact) speaking to Nisbets own serving department, they said they wouldn’t recommend buying a Polar fridge. They recommended 2 other brands who are much better.

If you buy a Polar fridge, yes they’re cheap, but it’s unlikely to last, and customer service on the faults you’ll likely experience isn’t good .

AVOID -DO NOT DELIVER AT LAST MINUTE!!

Would give zero if I could

My order was with Polar - but their auto response email came from Nisbets so appear to be same company (I had initially decided not to go with Nisbets due to reviews on here but didn’t realise they were same company)

Anyway my review:

we ordered a bar fridge from the Polar store on Amazon..

This order was placed on 16 July and informed delivery would be 29 July - so they knew of the order and gave a delivery date for one day short of two weeks away.

They then sent a cancellation on the morning of 29 July, the morning of the promised delivery date, despite having had almost two weeks to let us know they could not fulfil the order.

We were wanting this to be installed in time for that weekend due to my son’s birthday and whilst this is disappointing and a real let down - more annoying is the fact that my husband - who is self employed had not booked any work in so that he could be at home to take delivery and install the fridge. Therefore, causing him to loose a day’s earnings for nothing. Which for a large business like theirs may not be an issue but I can assure you as a sole trader with a small business it is for him as we will now have to source another fridge and will cost him another day off.

The fact that they had the order for two weeks and decide to cancel on the day of delivery due to it not being available is disgraceful.

Shocking service!