Polanitravel Reviews 

I had a very disappointing experience with this company. I purchased tickets, but my flights were cancelled due to the closure of Qatari airspace. Since then, I’ve been trying to rebook, but the process has been extremely frustrating. I’ve received nothing but excuses and promises that are never followed through.
Customer service has been unhelpful and unreliable throughout. Based on this experience, I would not recommend this company to anyone. Yesterday I called them after British Airways advised me to rebook your flight with them, customer service advisor said they will call me back in 5 minutes but 24 hour passes they haven't call me back yet.

Absolutely worse than useless. Currently stuck in SrI Lanka due to Middle East war and Etihad cancelling flights. All I get from Polani travel is a cut and paste piece that doesn't relate to the situation and a question do I want a refund or rebooking. 24 hrs later I get offered a flight and again I have to approve it and 24 hrs later I am informed that they cannot book it. Finally they book a flight which gets subsequently cancelled and the whole process restarts.

Note: these guys also operate under the brand, FlightCatchers.

Be VERY careful when booking flights through either of these companies.
They have huge change fees and seem unable to obtain the same flight prices that I can as an independent consumer.

I was just offered a flight change cost of £347 for a flight I can book right now with the airline for £304

I won’t be using either company again.

AKA FlightCatchers - Absolute bunch of sharks. Booked a flight which got cancelled by the airline due to war in Iran. They are terrible to communicate with. English is not their first language. Trying to charge me admin costs to refund money, and want to hold on to the money for 4-7 weeks. Fortunately i paid on a credit card so i have gone direct to the CC provider to request a chargeback. Will never go near this company again.

​I am extremely disappointed with my experience with Flightcatchers (Polani Travel). I booked a flight (Booking P4J9FKFD) and made an honest, unintentional mistake with the travel date (selected 20/1 instead of 20/12).
​I contacted them more than a month before the flight to correct this or cancel. Despite the ample time they had to resell the seat, they showed zero flexibility. Out of my £721.16 payment, they only refunded me a mere £42.97—less than 6% of the total cost!
​They hid behind "non-refundable" policies to keep over £670 of my money for a simple clerical error. While they might be legally covered by their fine print, their lack of empathy and customer support is appalling. They are happy to take your money but will offer no help if a human error occurs.
​Warning to fellow travelers: Think twice before booking here. If anything goes wrong, you will likely lose your entire investment. I will never use their services again.
Jamie Alzein

BE AWARE!

Firstly, do not trust these suspicious 5 star reviews from accounts who have only made a couple of generic contributions, in random unrelated cities. I don’t know whether I should laugh or cry at their average rating. Secondly, don’t believe that the copy and paste responses they are giving to negative reviews come from genuine desire to help. These people are not here to help…

My wife and I booked flights to Sri Lanka for a dream honeymoon in July last year. We shopped around for a company that were offering “changeable” flights as we were also trying for a baby at the time. Through the FlightCatchers website we found an upgrade option that appeared to offer changeable flight for £50. We were happy to pay extra for peace of mind, knowing that our situation could change. A month after booking, we got the news my wife is pregnant  I called up FlightCatchers to tell them we now can’t fly on our intended dates, as it was right in the time frame of our due date. So, the guy on the phone said “that’s fine, I can cancel your flights and you can get a full refund of £150”. I replied, “No, I paid £1632 for my flights, and an upgrade for a changeable flight option” He responded with “No sir, sorry sir, we do not offer this sir, we never have sir”. So I said I was going to log in to my details to prove what I paid for… Went online, and I couldn’t log in. After trying for several minutes to get in to the “My Bookings” section of the website, I had 8 or 9 missed calls from “Polani Travel”. They were obviously bombarding me with calls and pressuring me to take the £150 and run. I was told I cannot access my bookings online, and can only speak to a member of their team on the phone. I won’t go into every detail; but for months and months they went from denial of changeable flights existing, to admitting they did, to telling me there’s a fee involved that can only be calculated after I confirm my new dates, to refusing my new desired dates. FlightCatchers / Polani Travel have not allowed any flexibility or shown any empathy for our situation. Just patronising emails, rude phone calls, and endless tricky and lies. We have now been forced into accepting a £150 tax refund. No option of changing flights on dates we can actually fly on, and not even a reimbursement for the EXTRA ADDITIONAL fee we paid for “CHANGEABLE FLIGHTS” that did nothing. We will now not be able to afford to go to Sri Lanka, and we just feel defeated.

Please be aware, THEY DO NOT SHOW YOU THE T+C’s at the time of your booking for upgrades. They are only visible on their system, they blame it on the airline and take ZERO RESPONSIBILITY for their purposely misleading tactics.

I really hope NATIONAL TRADING STANDARDS do something about them and bring us all to justice.

Flightcatchers (also known as Poland Ltd) only care about taking your money.

They charged me £180 just to add my middle name to a booking. This was never clearly stated during booking as a strict requirement, and even if it were, the airline itself charges around $20 for the same change. Charging nearly nine times more is completely unreasonable.

On top of that, they asked me to email a photo of my passport, which is shocking and raises serious concerns about data protection and security.

If I could rate them -100, I would. This company lacks transparency, overcharges customers, and uses questionable practices. Stay away.

I was looking to book a flight ticket for both Myself and my Wife, and finally got to Polanitravel. Then i got a gentle man called Ashar. What a great experience with a man who knows well his job. He went through that with me with patience as he wanted to make sure i understand everything. This Man Ashar, is a real polite person. He does understand very well that " Customer is King".
Finally i will very well recommend Polanitravel to others thanks to Ashar.

This was our first time booking tickets with Polani Travel, and it was a pleasant experience. Thanks to Adnan for the efficient and friendly service!

I booked 3 tickets with this company via skyscanner where they go by the name of ‘Flightcatches’
I had to cancel due to unforeseen circumstances which I did within 24hrs.
They refused to refund my money and would not allow me time to rebook my seats.
I was forced into accepting a refund of £200 per ticket when they cost me £700 each.
I was told that if I didn’t cancel there and then and accept their refund I wouldn’t get anything back.
My parents are elderly and cannot afford to lose this money, they booked for an event that got cancelled,
I asked for the CEO email and for my complaint to be escalated I got nothing, they keep sending me back robotic replies.
No compassion whatsoever.
No sign of any refund
Awful company, awful unfriendly staff who don’t care.
How can you steal £2k from someone who didn’t use your service???
I’m a nobody to them, so this review won’t make any difference.

I booked seats with Polani Travel / Flightcatchers and was charged extra for what their consultant described as “extra legroom seats.” After travelling, it became clear that these seats were standard economy and not extra legroom at all.

I raised this with the company on 30 October 2025, providing full details and requesting a refund for the mis-sold upgrade. I also submitted a formal Subject Access Request for a copy of the call where the extra legroom was promised.

Since then, I have sent multiple follow-up emails (12 Nov, 17 Nov, 19 Nov) and the company has not replied to a single one. No acknowledgement, no update, no handling of my complaint, and no action on my legally valid SAR request.

In summary:
• Sold and charged for seats described as extra legroom
• Provided standard economy seats instead
• Over one month with no response at all
• No refund
• No complaint handling
• No GDPR compliance

This has been one of the worst customer service experiences I’ve ever encountered. I am now escalating my case to ABTA, the Civil Aviation Authority, and the Information Commissioner’s Office.

If you are considering booking through Polani Travel / Flightcatchers, I strongly recommend checking seat details directly with the airline and being aware that their after-sales support is extremely unresponsive.

Terrible company to deal. The staff memeber we dealt with is arrogant and rude. Not willing to take responsibility for the errors and issues faced which come down to the agent. Wouldn't recommend due to the sheer attitude of the staff memeber.

Booked a ticket with Khalid Siddiqui today and he was really amazing and had an amazing experience

Aliyan was very helpful when I booked my ticket yesterday. Greate customer service.
Thank you.

I booked my ticket with Adnan Khan- he was super helpful and efficient. Found the best deals for us and had great customer service.

Please stay away from them! or run away.genuine company and you can actually purchase real flight tickets but that is all about it， this company will charge your for everything they could even the flight changed due to airline and no longer suitable for your travel and they will charge you a fortune to reschedule where it is free of charge if you contact airline direct.plus they will not help you or try to do anything to resolve if anything goes wrong.

This agency is not to be trusted. After paying a deposit for an Umrah 2026 package for multiple passengers, they changed the agreed terms immediately after taking payment — demanding full payment within 24 hours and altering hotel arrangements without consent.

When questioned, they refused to issue a proper invoice or payment breakdown, claiming they “can’t provide one from the airline.” However, after verifying directly with Qatar Airways, I was informed that the tickets were fully paid by the agency, contradicting their claims.

Their communication has been evasive and inconsistent, and their conduct fits the same pattern of deceit seen in many other complaints. They appear to take deposits under false pretences, then make it difficult or impossible to recover your money.

I’ve reported the company to ATOL and the Civil Aviation Authority (CAA) and am pursuing the matter through my bank’s fraud investigation team.

❌ Avoid this company completely. Their behaviour is unethical, dishonest, and potentially fraudulent. Save yourself the stress and book through a reputable, transparent agency instead.

From manchester to Lahore, i booked two tickets, with short stays at Kuwait, they cancelled first flight from Manchester to Kuwait, and gave me new flight on next day, but they did not change flight from Kuwait to Lahore, that means my first segment now is from Kuwait and then day after from Manchester, i'm still waiting if they can put in order.
Moreover, Returning from lahore is also non practical, because my flight will arrive at the same time when next flight will have to depart, so impossible to catch.
Airline has cancelled flights and have right to full refund but this travel agency wants 23£ for every refund and do not want to refund the seat allocation fees that was 84£ which is my right because if i did not fly why should i have to pay seat allocation fees.
these are my ticket numbers:
229-6371586977
229-6371586978
still waiting any miracle.

Shahid Rasheed was amazing and helped us very quickly

We have used flight catchers for a few years now and wouldn’t be looking to use anyone else as they have always been great

I had great support from Shahid Rasheed & Shah Rukh Khan whilst processing the flights via phone. They were very helpful, polite & patient with Me. They have quickly provided me with excellent service. Will definitely book again in the future :) 10/10