Polanitravel Reviews 

249
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and efficient when securing travel tickets and managing various requests. Many people note that company representatives provide prompt assistance, clear information, and wonderful support when organizing their upcoming journeys. Some reviewers were not happy with unexpected high extra fees and a complete lack of flexibility when modifying bookings. A few other people also felt that communication was terrible, describing customer service as unhelpful and unreliable. Travelers additionally mentioned difficulties resolving sudden issues due to unsupportive responses from agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with some consumers praising helpful staff... See more

Service

Customers consistently note ambiguous experiences with service, while some reviewers praise polite staff who... See more

Price

Clients share negative opinions on price, reporting that consumers face shockingly high fees for simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was our first time booking tickets with Polani Travel, and it was a pleasant experience. Thanks to Adnan for the efficient and friendly service!

Rated 5 out of 5 stars

I was looking to book a flight ticket for both Myself and my Wife, and finally got to Polanitravel. Then i got a gentle man called Ashar. What a great experience with a man who knows well his job. He... See more



Contact info

3.8

Great

TrustScore 4 out of 5

249 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(249)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aman Shaikh was very resourceful

Aman Shaikh was very resourceful, efficient, competent, in booking a flight for me today. Cheapest I found through him.
Well done Aman. I’m sure you are an asset to the company

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Great

"I must say, my experience with Polani Travel was absolutely impeccable! From booking my flight tickets to arranging the perfect hotel stay, their service was nothing short of exceptional. The team was attentive, knowledgeable, and prompt in their responses. The flights were on time, and the hotel was comfortable and conveniently located. I couldn't have asked for more. Highly recommend Polani Travel for all your travel needs - you won't be disappointed!"

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really helpful customer service, helpful, knowledgeable and respectful. Would definitely recommend!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

I just booked my holiday package from…

I just booked my holiday package from polani.

Customer service was amazing and extremely helpful. They have great deals and helped me through it all reducing my stress. The team was very attentive and helped me with all my questions. Would definitely book through them again!!!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Truly amazing and professional…

Truly amazing and professional experience, very helpful and accommodating and catered to my family needs. Their advice and suggestions definitely made the trip all the better, you learn to appreciate the expert opinion in giving you an amazing holiday at an affordable price, I’ll be booking again soon. Thank you!!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and great…

Fantastic customer service and great support throughout my booking, the staff have a strong understanding of how to create packages for high end customers. Our overall booking was well over 15k for a family of 6 and the quality of delivery from the agent was excellent. Thank you team will be booking with you again.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Best travel company ever… family trip…

Best travel company ever… family trip to Qatar banana island la maysan and ended at the marriot … trip of a life time organised by the team. Huge shout out to Hamza and Javed for their service and organisation. Will be using them for a life time. Thank you team.

15 September 2024
Unprompted review

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