I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days... See more
Company replied
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Review summary
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Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say... See more
Company replied
Pokeninjapan became my go to shop for everything pokemon. My orders are always delivered fast, packaged carefully, and the condition of everything is immaculate. Their customer support team is friendl... See more
Company replied
First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪... See more
Company replied
Company details
Written by the company
PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.
Contact info
4.5
Excellent
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Amazing Seller!
Really amazing experience! Tracking updates were perfect! Shipping time was nice and fast! Super smooth experience. Today i recieved my two booster boxes and was in amazing packaging! Now im going to order alot more!
Greetings from South-Africa!
8 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Have bought multiple times and it’s…
Have bought multiple times and it’s always a pleasant and trustworthy experience. Fast shipping and great service overall, I will continue to buy again.
4 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
Great prices
Great prices, great customer service, and great timing! Second purchase here and will be coming back for more!
11 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!
Exactly as described
Exactly as described, amazingly cheap. Will definitely be ordering again.
10 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
Fantastic online stone
Fantastic online stone , really good selection of cards and awesome selection of boosters available and great prices , shipping at a good rate too so very happy , highly recommend, will be coming back again myself.
9 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
Cancellations on Preorders cost
20% penalty for Cancellations on Pre orders. Crazy
5 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your candid feedback.
Because pre-order items are subject to large price fluctuations and require us to secure quantities in advance, we set the cancellation fee at 20%, compared to 10% for regular items.
At PokeNinJapan, we put our full effort into securing pre-order stock so that we can deliver even one box to as many customers as possible.
As we have mentioned repeatedly via email and other communications, prices may go up or down after pre-orders open. Even if the price increases, PokeNin will not charge any additional amount. Likewise, if the price decreases, we do not issue refunds. Any gains or losses resulting from price changes after the pre-order are entirely the customer’s responsibility.
The cancellation fee is intended to act as a deterrent against cancellations triggered by price drops. In cases such as mistaken orders or other unavoidable circumstances, we may waive the cancellation fee if you contact us within 30 minutes of placing the order. However, if all customers were allowed to cancel freely when prices fall, we would have no choice but to stop accepting pre-orders altogether.
We understand that this may be difficult to fully accept, but we kindly ask for your understanding.
Very fast ship, arrived as safe packing
I’ve made more than an order from Italy and everyone was excellent. It was great to buy on this web site shop, the best prices ever on the market. I’ll do it again, of course
26 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.
They never disappoint
Ordered from them multiple times to the uk , they have always been fast delivery via FedEx and never been disappointed.
Just hate fedex customs charges but that’s the way imports work.
30 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. And we appreciated your cooperation about customs fee.We look forward to serving you again!
Good experience with my purchase
I ordered 2 boxes of cards and it arrived nicely wrapped and on time as they promised.
24 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Insane store
Insane store! I live in France and all my japanese Pokémon tcg orders come from PokeNinJapan. Fast and reliable. Even arrives before my local card store gets the restock.
Sure I still have to pay the customs cause Japan - France, but even with that, super worth it.
29 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
Bought multiple products from these…
Bought multiple products from these guys and always received my order as expected. Service is incredible, support is always helpful, orders are always on time (sometimes even early). I would 100% recommend this vendor and caution people from fraudulent pages that stain the original’s reputation
4 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your wonderful review and the explanation about the scam.
We truly appreciate you choosing PokeNin among so many shops and
so happy to hear your kind words about our team. We look forward to serving you again!
Brilliant company 5star
Brilliant company 5star, caution there are many fake accounts impersonating Pokeninjapan on Facebook and other social media platforms, many scams to buy through Facebook or sending funds through wise. 'ALWAYS GO TO THE OFFICE WEBSITE IF PURCHASING PEOPLE'
I've used them for a couple years, many great items at great prices. delivery is always pretty fast considering the distance to the Scottish Highlands but its always packaged very well, if unsure when buying find the Discord link on the website and ask those who buy from them, you won't be disappointed, just look out for scammers using Pokeninjapans good name
3 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you so much for your wonderful review and the explanation about the scam.
Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
You earned a returning customer in me 😁❤️
First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪 Thank you so much Pokeninjapan, keep it up. Thank you for your service for us japanese tcg fans! ❤️😁
28 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Reply from Pokeninjapan
Hello.
Have you contacted customer support?
Recently, there has been a sharp increase in cases of damage caused by purchases made on scam websites impersonating PokeNin.
If you share your information with our customer support team, it may help not only prevent further victims, but also identify who is behind these sites and potentially request a refund.
If there are any other customers reading this message who have been affected by purchases from a fake PokeNin website, we kindly ask you to contact our customer support at the email address below.
support@pokeninjapan.store
Best place for Japanese tcg!
Best place for Japanese tcg!! Amazing stock and fast shipping!! 😃
3 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your wonderful review!
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
10000% SCAMS! BECARFUL DO NOT BUY FROM
10000% scammers.
I ordered 7 english booster boxes, they were super responsive and replied right away, but the moment I paid, they almost dont respond anymore and when I asked for tracking, theres no more reply from them anymore. Super scammers, BECARFUL DO NOT BUY FROM!
27 January 2026
Unprompted review
Reply from Pokeninjapan
Hello, this is PokeNin customer support.
Unfortunately, the site you purchased from is definitely a fake PokeNin website. They are scammers impersonating PokeNin, and we have confirmed that there are other victims besides you.
PokeNin has over 5 years of history since opening and has never sold English version sets.
https://pokeninjapan.store/
https://www.facebook.com/profile.php?id=100085645103367&locale=ja_JP
https://www.instagram.com/pokeninjapan_jpn/
To everyone reading this, please make sure to purchase only from the official site mentioned above.
As you can tell from the posting times and other details, the only official and legitimate account we have is the one listed above.
We will list the fake seller’s Facebook page and website below.
Please be aware that the sellers below are fraudulent and take care not to become a victim of a scam.
To prevent further harm to our valued customers, we kindly ask for your cooperation in reporting the accounts listed below.
1
https://www.facebook.com/profile.php?id=100064782229174&locale=ja_JP
2
https://www.facebook.com/profile.php?id=61586740521793&locale=ja_JP
3
https://www.pokeninjapan.site/
Shady practices
As I placed two items in the cart I couldn't find a total including shipping and tariffs. The screen said that it will be totaled at checkout. There was no option to review the total and the site took my payment. I contacted them right away except they are not open on the weekend which was Saturday us time. Sunday us time 7:00, 9:00,10:00 twice i had used the chat pass the support time. I sent an email through PayPal. Response not until around 2:00 pm Japan time. With a Response the team rocket case is heavy we can change your order when hold order and there is 10% restocking fee. Totally ignoring the problem and still wants to charge for and issue with their site. Worst business practices and will never do business with such a company. Too respond to the stores response. My only option was to pick payments options, there was no other options. I assure you I always look at total before buying from any company. And as I said I wait a second time to talk with customer service that was supposed to available long after your 9:00 starting time and paypal is less than 3% for payment fee which is what i used. As I said before you customer service is poor and I personally will never do business with your in the future.
28 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your candid feedback.
Please note that our customer support team is off on weekends and Japanese public holidays, so in some cases replies may not be possible until the next business day. We apologize for any inconvenience this may cause.
Regarding your comment that shipping costs could not be confirmed at checkout: when placing an order, you are required to select a shipping carrier and shipping service, so it should not be possible that both the lead time and shipping cost are unconfirmed. While a system bug is theoretically possible, we have never received such a report in the past, so it is more likely that this step was overlooked. Additionally, payment cannot be completed automatically without pressing the checkout button.
As for the cancellation fee, as stated in our policy, it is charged uniformly to customers. Of course, this fee does not apply in cases where the issue is due to an error on PokeNin’s side.
The cancellation fee is not for company profit; it is used to cover the cost of employing customer support staff who handle a large volume of order changes and processing on a daily basis. Their role is essential in resolving customer issues and mistakes, as well as alleviating concerns and losses, and this ultimately benefits our customers indirectly.
We kindly ask for your understanding.
Recommended for Pokémon TCG!
Good tracking of packages, relatively fast delivery from Japan to europe upon shipping from the shop. All sealed well and in best condition.
25 January 2026
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
You will need to improve packaging in order to prevent damage
Just have received my order here in Sydney.
1 of 4 booster boxes damaged enough to worry about the integrity of its contents inside.
This would have been a perfect 5 out of 5 experience if it wasn't for the damage.
Packaging was decent however it seems not good enough to prevent the damage involved during the freight.
Courier was FedEx.
You will need to improve packaging in order to prevent damage.
2 February 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your valuable feedback. We'll share it with our team and do our best to improve. Our packaging team is currently doing everything we can to ship your packages.
Ideally, packages from Japan to overseas arrive in perfect condition, but overseas delivery companies often handle packages with carelessness and roughness. That's why PokeNin offers optional shipping insurance options.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
first order I did was in dez 25
first order I did was in dez 25. good price. order and tracking worked well and the delivery was fast, though 2 days later then announced (total 5 days, delivery to switzerland with fedex).
in total super. I hope pre-orders will be available. second order I did was one day ago.
31 January 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your wonderful review!
Thank you very much for choosing PokeNin from among the many stores available.
We apologize for any delays in deliveries in December due to the Christmas season and bad weather. We will continue to strive to improve our service, so we look forward to serving you again.
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