PODUR Reviews 

I have been buying from podur for a while. I have always liked their clothes but I feel like the quality has reduced down this year. I just bought the kids dress abaya and it shows up bright blue on the pictures but it was very green when I bought it. I bought it specifically as my daughters favorite color is blue so I was disappointed I’m hoping this was a one off

I am incredibly frustrated with the lack of customer service. I purchased a dress to then realise that there was a fault with the stitching. I have been speaking to customer service to resolve the issue, they are slow to respond and are unhelpful in processing my return and eventual refund.

Order looks nothing like the picture material looks totally different cheap and tacky

I bought my soon to be 1 year old the lilac elegance dress. Honestly hands down the best dress I've bought for her so far. I cant fault it at all. The quality, material and design. I think for the price its a bargain. If you have a little girl.. buy the dress.. you won't regret it.

The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice and amazing finishing

I have ordered 3 Abaya's from here:

1) Cinnamon blooms ordered about 2 years ago was absolutely beautiful! No issues
2) Stone-Beige Embellished Floral Cinch Abaya bought around Sept/Oct 25. The best abaya I own. HOWEVEVER, it came really creased and I gently Steamed it the creases were not coming out and had to make the heat higher which ended up making a hole in my abaya :(
3) Deep Lilac Botanic Embroidered Cinch Abaya. Beautiful Abaya but the strings of the seams are coming out only worn once out. This also had loads of creases.

Conclusion: Honestly this brand has one of the prettiest abayas. I get huge compliments when I do wear any of these abayas. My issue is for the price point (which seems to be increasing every year)quality should be much better and not look damaged especially after one use. Also, it should arrive in a state where its wearable and not have so many creases. The brand should take pride in steaming the clothes before sending. It is really unfortunate as this brand has a lot potential to be amazing. Hope the brand takes on the feedback.

This is now the second time I’ve ordered from this shop. I bought two abayas — one for myself and one for my daughter. I really wanted to give the shop another chance because the products always look absolutely beautiful in the photos, especially the children’s designs. I thought maybe the first time was just bad luck.

Unfortunately, I was disappointed again.

The fabric of both abayas is extremely thin and feels very cheaply made. You can immediately tell by the material that the quality is low — it honestly feels like wearing polyester. It does not feel premium at all. For the price, this is simply not justified.

Another major downside is the return policy. I paid over 60 euros for one abaya including shipping. When I requested a return, I calculated that I would only receive around £34 back. That is almost half of what I paid, which makes returning the item completely pointless. For customers ordering from Europe, this really does not feel fair or customer-friendly. I cannot speak for how it works within the UK, but for international customers it is definitely not worth it.

Overall, the photos look beautiful, but the actual product quality and return conditions do not match the price.

This abaya I wasn’t expecting that material but it is so soft and just falls so beautifully. Love it! It’s so complimentary.

I love Podur. I have ordered from them twice and they did not disappoint. Swift delivery and the item was packaged properly. I like the static pouch bag they put the garment in- a really nice touch and feels special.

Beautiful clothes and amazing quality. Services and experience was great. I received my packages in cute dust bags which was a lovely unique touch. I also did a return which was very straightforward and easy.

I had a great experience shopping with Podur. I bought a hijab bundle and one of the hijabs was out of stock, but they immediately reached out to let me know. They were very responsive and helpful when I asked if I could exchange it for a different colour, and everything was handled smoothly. Their customer service is excellent, and I truly appreciate how attentive they were. Would definitely recommend them!

The money I spent and the quality I get no comparison. Very low quality

Quality of dresses is amazing and true to size as described in the sizing chart. Comfortable to wear and very elegant.

Would def buy more

I shop at Podur when I need a modest outfit for special occasions. I have ordered several times and never been disappointed. The customer service is great and sizing options means everyone is catered for. The material is also really good quailty and doesn't need any layering as the material is not see-through. Plus they have options for children that are just the cutest!

I received a dress that was clearly filthy, stained, and worn, despite ordering it new for my graduation. Instead of immediately issuing a refund and providing a return label, I was asked whether I would need one, which was disappointing given the condition of the item.
Offered 10% off my next order for the inconvenience. No thank you

Easy and quik

Excellent customer service and very helpful in addressing customers' concerns! I love their dresses, they're so pretty and comfortable.

I bought a dress from this company and it was completely different to what was advertised online. The stitching was terribly done and the actual colour of the dress did not match the description online. I got in touch with the company the same day as the dress was delivered as it was only giving me an option to exchange it although I was and still am within the 14 day return period. The head of customer experience Joy has refused my right to a refund and is offering an exchange only for the same terrible outfit but is now ignoring my emails. I am happy to pay extra for clothing that is worth the quality, however I feel that this company is very misleading. A shame because the dresses look stunning online.

**Reply to Podurs Response Below**

Thank you for your response as you seem to be ignoring my emails. However, it is important to clarify several inaccuracies in your statement.
Firstly, the feedback I provided was not simply “personal dissatisfaction” but related to a charge for an item that did not match the description provided. The colour of the dress received did not match the advertised colour, and the quality of the stitching was poor, which is precisely why photographs were supplied instantly without them being requested from yourselves in the first place. The images were provided to evidence these issues, not lighting variations.
Secondly, while you state that the stitching met your quality standards, I fundamentally disagree. Poorly finished stitching does not reflect acceptable quality, regardless of internal standards. The fact that the item was discounted does not negate the expectation that it should still match its description and be of reasonable quality.
Thirdly, although alternative resolutions were offered, these were declined because they did not address the core issue: the item was misrepresented. An exchange, store credit, or future discount is not an appropriate resolution when a product does not meet the description provided at the point of sale.
Finally, your claim that “professional service” was provided is misleading. Communication ceased entirely, and emails are no longer being responded to, which contradicts the assertion of ongoing professional support.
My review reflects my genuine experience and concerns, and it is neither misleading nor inaccurate. Transparency works both ways, and customers are entitled to share honest feedback when a product does not meet expectations.

*** See response to Podur reply below***

Firstly, Everything is documented including the last two unanswered emails. Only now have you responded to my review due to it being on a public forum but at least I’m getting a response.

Secondly, Your assertion that all resolutions available under your policies have been exhausted is incorrect. Your own public Trustpilot response dated 28 February 2025 confirms that refunds for sale items may be granted at your discretion. This directly contradicts your claim that refunds are categorically unavailable and demonstrates that policy exceptions are selectively applied.

Regarding the garment itself, there seems to be a common theme in your 1 star reviews here. So I continue to dispute your conclusion that the stitching and construction meet acceptable quality standards. The issues raised go beyond subjective preference and relate to workmanship and finish. Reframing these concerns as “differences in personal opinion” does not negate the evidence provided.
Similarly, the claim that colour discrepancies are solely attributable to lighting is contested. The product received does not reasonably match the appearance presented on your website, and this concern was supported by photographic evidence.
Finally, while you state that multiple goodwill options were offered and declined, none addressed the core issue raised — that the item received does not meet reasonable expectations of quality or representation.

For these reasons, I do not accept your position that the matter has been fairly or fully resolved. I maintain that my request for a refund is reasonable and supported by both evidence and your own demonstrated policy flexibility.

The dress is gorgeous! Perfect except for a slight problem. Although I got the right size it was a bit tight at one small part at my mid section. Which makes it a little uncomfortable to wear. And because the way the dress is cut there is no way alteration can be made.

The support team got back to us straight away and and really assisted us in the problem we were encountering.