I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikolas in W4 is the best
I’ve lived in many places in London with many different properly management companies and Nikolas for our building in W4 is the best I’ve worked with.
There has been a AC unit problem in our building lately and he has been sending daily updates but he also devotes his own time into the investigation himself and find a lot of potential causes and other potential issues.
This is just one of the many examples and in general he communicates and works very hard with all building related issues.
20 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience.
We're delighted to hear your positive feedback about Nikolas. We understand how disruptive building issues can be, and it's fantastic to know that his proactive approach, regular updates and dedication to finding solutions have made such a difference.
We'll be sure to pass your kind words on to Nikolas, who will be delighted to receive this recognition. Thank you for being a valued member of the community and for taking the time to acknowledge his hard work.
our keys got stolen and honestly Mr
our keys got stolen and honestly Mr. Zak the duty manager Of Kew Riverside acted with fob with urgency and devotion to his job
he even had to stay an hour late so that we sleep safely
so wanted to thank him in public
18 July 2026
Unprompted review
Reply from POD Management
Thank you for sharing your experience and for taking the time to recognise Zak's efforts.
We're so sorry to hear that your keys were stolen, but we're delighted to know that Zak was able to support you during what must have been a very stressful situation. His commitment to resident safety and willingness to go the extra mile, even staying beyond his scheduled hours to ensure you felt secure in your home, truly reflects the dedication we strive for across our teams.
We'll be sure to pass on your kind words to Zak, who I'm sure will greatly appreciate this recognition. Thank you for being a valued part of the Kew Riverside community.
Very efficient service as always
Very efficient service as always - really appreciate the team!
21 July 2026
Reply from POD Management
Thank you for your kind review!
We're delighted to hear that you've consistently experienced efficient service from our team. Your appreciation means a great deal to us, and it's always encouraging to know that our efforts are making a positive difference.
Thank you for taking the time to share your feedback and for being a valued part of our community. We look forward to continuing to support you in the future.
Discovery Tower Concierge … 5*
I’ve been living in Discovery Tower for over 8 years, and my experience with the building management has been positive.
A special mention goes to our concierge, Abdul, who is truly 5 stars! He is always friendly, professional, and incredibly helpful. Nothing is ever too much trouble, and he consistently goes above and beyond for residents.
Thank you, Abdul, for making Discovery Tower such a welcoming place to live!
20 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience and for being a resident at Discovery Tower for over eight years.
We're delighted to hear that you've had such a positive experience with the building management team, and we're especially grateful for your kind words about Abdul. Providing a friendly, professional and helpful service is what we strive for, so it's wonderful to know that Abdul consistently goes above and beyond to support residents and help make Discovery Tower such a welcoming place to live.
We'll be sure to pass on your fantastic feedback to Abdul, who will be thrilled to receive your recognition.
Thank you for being a valued part of the Discovery Tower community and for your continued support.
great service and specially Muhammad…
great service and specially Muhammad Tauqeer allways very kind and available
18 July 2026
Unprompted review
Reply from POD Management
Thank you for your review and for your kind words.
We're delighted to hear that you've received great service and that Muhammad Tauqeer has made such a positive impression. His kindness, professionalism and willingness to help residents are qualities we truly value, so it's wonderful to know his support has been appreciated.
We'll be sure to share your feedback with Muhammad, who will be thrilled to receive your recognition.
Thank you for being a valued part of the community.
new leaseholder constantly being ignored.
Í'm a new leaseholder of an apartment in a buiding managed by POD. Despite my Solicitor providing all requested documentation and paying POD fees, the leasehold transfer is still not recognized by POD. as a consequence, they keep billing service charges to the previous owner. I contacted POD countless times throuhg the only support email address they provide requesting an update. My solicitor also contacted them. All our communication has been ignored and I see no other way to make this company update their records. Its unbelieavable that I have to beg for them to accep my money??!! POD, I want to pay service charges, but I need an invoice for that!!! Please provide a means of contact outside your support email address or stop ignoring me.
16 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation has been for you, particularly as a new leaseholder.
To clarify, before we can legally update ownership records and transfer service charge liability, we are required to receive a receipted Notice of Transfer from the landlord. Unfortunately, until this documentation is provided, we are unable to complete the transfer process or amend our records, regardless of whether other documents and fees have already been submitted.
That said, we appreciate that communication appears to have fallen short of your expectations, and we sincerely apologise for any frustration or uncertainty this has caused.
We are committed to helping resolve matters as quickly as possible once the required documentation is received.
Kind Regards
POD Management
2 years at Silverleaf house
I lived in Silverleaf house for 2 years and it was a wonderful home. The building felt incredibly safe and Muhammad Tauqeer at concierge was always so helpful every time I needed something or even just a friendly chat! I couldn’t recommend living in the building enough!
30 June 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience at Silverleaf House.
We're delighted to hear that you enjoyed your two years at the development and felt safe and at home throughout your residency. It's especially wonderful to hear your kind words about Muhammad Tauqeer. Providing a friendly, approachable and helpful service is what we strive for, and we're pleased that his support and positive attitude made such a lasting impression.
We’ll be sure to pass on your feedback to Muhammad, who will be thrilled to hear it.
Thank you for being part of the Silverleaf House community and for recommending the building to others. We wish you all the very best for the future.
I would like to thank Mr Zak for his…
I would like to thank Mr Zak for his support and collaboration,extra mile customer service, problem solver.
Regards
Meriam
Kew Riverside
17 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback, Meriam.
We're delighted to hear about the excellent support you've received from Zak at Kew Riverside. Providing responsive, solution-focused service and going the extra mile for our residents is something we strive for, so it's wonderful to know that Zak's professionalism, collaboration and dedication have made such a positive impact.
We'll be sure to pass on your kind words and recognition to Zak, who will be thrilled to receive your feedback.
Thank you for being a valued part of the Kew Riverside community.
Very good service.
16 July 2026
Reply from POD Management
Thank you for your review and for your kind words.
We're delighted to hear that you've had a positive experience with our service. Providing helpful and responsive support is something we strive for every day, so it's wonderful to know we've met your expectations.
Thank you for taking the time to share your feedback and for being a valued part of the community.
Callum and team did a good job today…
Callum and team did a good job today dealing with anti social behaviour.
16 July 2026
Reply from POD Management
Thank you for taking the time to share your feedback.
We're pleased to hear that Callum and the team were able to assist with the anti-social behaviour issue and respond effectively when it was needed. Ensuring residents feel safe, supported and listened to is incredibly important to us, and it's great to know their efforts made a positive difference.
We'll be sure to pass on your kind words to Callum and the wider team, who will be delighted to receive your recognition.
Thank you for being a valued part of the community.
An absolutely amazing concerige team
An absolutely amazing concerige team - very attentive and make the building feel like home
13 July 2026
Reply from POD Management
Thank you for your wonderful review.
We're delighted to hear that our concierge team has made such a positive impact on your experience. Creating a welcoming, supportive environment where residents truly feel at home is exactly what we strive for, so it's fantastic to know that our team's attentiveness has been recognised.
Thank you for taking the time to share your feedback and for being a valued part of the community. Your kind words mean a great deal to the entire team.
Helpful Management
We have been residents at Discovery Tower for several years and wanted to take a moment to recognise the exceptional service provided by POD Management.
Abdul in particular deserves special mention. Over the past four years, he has been a constant and reliable presence for residents, consistently going above and beyond to resolve issues promptly and ensure everything runs smoothly. Special mention on his responsiveness makes a real difference to day-to-day life in the building.
The overall property management experience at Discovery Tower has been great.
A pleasure to work with - highly recommended.
3 July 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful review and for taking the time to share your experience at Discovery Tower.
We are delighted to hear that you have enjoyed a positive property management experience over the years, and we especially appreciate your kind recognition of Abdul. It is fantastic to hear how his reliability, responsiveness, and dedication to supporting residents have made such a positive difference. We will be sure to pass on your comments to him, as recognition like this means a great deal to our team.
Thank you for your continued trust and for being a valued part of the Discovery Tower community. We truly appreciate your recommendation and look forward to continuing to support you for many years to come.
The concierge team is absolutely…
The concierge team is absolutely fantastic and always ready to help. Ron Riley is always greeting you with a smile and a delight.
15 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave this wonderful review. We're delighted to hear that you've had such a positive experience with our concierge team.
Ron will be especially pleased to hear your kind words. His friendly attitude, professionalism, and commitment to helping residents are qualities we truly value, and it's great to know that his warm welcome and positive approach have made such an impact.
Thank you for being part of our community and for recognising Ron's efforts. We’ll be sure to pass on your feedback to him and the wider team.
Great concierge team in KRP - Chris
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever needed.
I would like to single out Chris, who is always friendly, helpful, and someone I can always rely on and extremely helpful always.
Thank you to Chris and the whole team for the great service!
Clarke
8 July 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to leave such a positive review — it really means a lot to the team.
We’re delighted to hear that you’ve had such a great experience with the concierge team at KRP, and that their friendliness, professionalism and willingness to help are making a difference day-to-day.
A special thank you as well for recognising Chris — we’ll be sure to pass on your kind words to him. It’s great to hear he’s been consistently helpful and someone you can rely on.
We truly appreciate your feedback and your support, and we’re glad the team is helping to keep things running smoothly for you.
Reply from POD Management
Thank you for taking the time to leave a review and for your kind words about Ramin.
We're delighted to hear that Ramin was able to assist you and provide such helpful support. Delivering a positive experience for our residents is incredibly important to us, and feedback like yours means a great deal.
We'll be sure to pass on your appreciation to Ramin, who will be thrilled to know they made a difference. Thank you for being a valued part of our community and for taking the time to share your experience.
Kind regards,
POD Management
Nayle was very helpful and thoughtful
Nayle was very helpful and thoughtful. I made an error and incurred a fee. I explained my error and asked for the fee to be revoked. Nayle reviewed my case and with a quick turnaround, accepted my request. I am most appreciative. Thank you. It is good to speak to a real person.
14 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience. We're delighted to hear that Nayle was able to assist you with such care and understanding. We know that mistakes can happen, and we're pleased that Nayle took the time to review your situation and provide a prompt resolution.
We'll be sure to pass on your kind words to Nayle, who will be thrilled to know their thoughtful and responsive approach made a positive difference. We also appreciate your comment about being able to speak with a real person—providing personal, supportive service is something we value greatly.
Thank you again for taking the time to provide your feedback!
Ron did a good job of helping me with…
Ron did a good job of helping me with my queries. Honestly, have known him for over 2 years and has always been spot on with his services.
14 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ron has consistently provided you with excellent service over the past two years. Building long-term relationships with our residents is incredibly important to us, and it's fantastic to know that Ron has been able to support you with your queries so reliably throughout that time.
We'll be sure to pass on your kind words to Ron – he'll be thrilled to receive this recognition. Thank you again for your continued support and for sharing your experience.
Payment query resolved quickly
The prompt help and response received from Nayle with resolving a payment query request is much appreciated.
14 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Nayle was able to help resolve your payment query quickly and efficiently.
Providing responsive and supportive customer service is something we strive for, so it's wonderful to know that Nayle's assistance made a positive difference to your experience. We'll be sure to pass on your kind words and appreciation to him.
Thank you again for your support and for recognising the team's efforts.
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that Ismail was able to assist you with a quick response. We'll be sure to pass on your kind words to him, and we're sure he'll appreciate the recognition.
Thank you again for your feedback and support.
Friendly efficient service
The staff are friendly , efficient and prompt in responding to emails
14 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that you have found our team friendly, efficient, and prompt in responding to emails. Providing excellent customer service and keeping our residents informed is very important to us, so it's great to know this has been your experience.
We truly appreciate your feedback and thank you for your support.
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