The help desk is very responsive and super helpful. Although could do with some work on letting customers know when things such as expired cards might affect them so they can order new cards etc.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
𝐼𝑡'𝑠 𝑎 𝑔𝑜𝑜𝑑 𝑏𝑎𝑛𝑘 𝑏𝑢𝑡... 𝐴𝑓𝑡𝑒𝑟 𝑢𝑠𝑖𝑛𝑔 𝑖𝑡 𝑓𝑜𝑟 𝑎𝑤ℎ𝑖𝑙𝑒 𝑢 𝑔𝑢𝑦𝑠 𝑚𝑎𝑑𝑒 𝑎 𝑟𝑒𝑣𝑖𝑒𝑤 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 𝑡𝑤𝑜 𝑚𝑜𝑛𝑡ℎ𝑠 𝑎𝑛𝑑 𝑠𝑡𝑖𝑙𝑙 𝑐𝑜𝑢𝑛𝑡𝑖𝑛𝑔... See more
Company replied
User Experience, services everything is very good just one think related to payments is not good like everytime if you want to do any transaction or transfer money to another bank account so Pockit wa... See more
Company replied
Easy to join, nothing complicated, terms & conditions are easy to understand, other banks ive used havent been as good to explain which lead to unwanted charges ect. Used the £50 advanced & was credi... See more
Company replied
Company details
Written by the company
Send money to others with one click, get your own tap-and-pay contactless MasterCard, and pay in by cash or bank-transfer. You can also get paid directly from your employer!
Contact info
London, United Kingdom
- 0203 322 9170
- www.pockit.com
4.3
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pockit
We're glad you find our credit builder option fantastic! Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
I love how this app works pokit is…
I love how this app works pokit is great. Just wish it wasn't so expensive.
May be a little too much to ask but make me a winner and give me £1m I would love it more.
28 May 2026
Reply from Pockit
We're so glad you're enjoying our app! We appreciate your feedback regarding the pricing and your playful suggestion. We are always working to improve.
Many thanks,
The Pockit Team 💛
So quick
So quick, simple and made easy! I was impressed that I was able to transfer funds from the pockit account to my actual account. Very grateful for the help, I really am.
20 May 2026
Reply from Pockit
We're happy to hear you found our service quick, simple, and easy to use! It's great to know you were impressed with transferring funds. We appreciate your kind words.
Many thanks,
The Pockit Team 💛
These guys have taken my money and…
These guys have taken my money and won’t reply won’t give me a trace Id and I’m willing to go further
18 May 2026
Unprompted review
Reply from Pockit
Good afternoon,
Thank you for your review.
We’re sorry to hear about your experience. We’ve attempted to reach out to you via Trustpilot to request more information so we can locate your account, but unfortunately, we have not received a response.
Please contact us directly at help@pockit.com
so we can investigate this matter and assist you further.
Many thanks,
The Pockit Team 💛
Hi guys just wanted to let everyone…
Hi guys just wanted to let everyone know 24/06/25 pockit restricted my account sent all documents they requested literally 20 mins ago they gave access to my funds again but tried to transfer my money back to my Monzo and delete my pockit but as soon as I tried to transfer it they immediately blocked access and restricted my account again. And making me submit the documents then I previously sent from the bottom of my heart I can promise you all that they are indeed scammers and don't want you having your money back I wish I could give a -10 rating now I have no option but to contact police because this is definitely fraud I have all bank statements proof of funds and receipts and message emails I have sent to pockit has anyone else experienced this? I have no problem to name and shame this company and I will keep doing it until I have my money back I feel maybe I should take this to the newspapers that's probably the only way the will reach out to you and actually help sort my situation out
I came to the conclusion maybe if they sort my account out and they finally send me my pockit card out I'll try that and see if I can withdraw funds from an atm until then I'll keep updating this review and let use know how I get on and if the situation gets sorted
28 May 2026
Unprompted review
Reply from Pockit
Good afternoon,
Thank you for your review.
We’re sorry to hear about your experience. We’ve attempted to reach out to you via Trustpilot to request more information so we can locate your account, but unfortunately, we have not received a response.
Please contact us directly at help@pockit.com
so we can investigate this matter and assist you further.
Many thanks,
The Pockit Team 💛
It’s very helpful and very good card…
It’s very helpful and very good card payments are transferred so quickly and it’s safe
28 May 2026
Reply from Pockit
We're so happy to hear you find our service helpful and good. We're glad payments are quick and safe for you!
Many thanks,
The Pockit Team 💛
Reply from Pockit
We appreciate your positive thoughts.
Many thanks,
The Pockit Team 💛
I love this App
28 May 2026
Reply from Pockit
We're so happy you love it! Thank you for your positive feedback; it means a lot to us.
Many thanks,
The Pockit Team 💛
𝐼𝑡'𝑠 𝑎 𝑔𝑜𝑜𝑑 𝑏𝑎𝑛𝑘 𝑏𝑢𝑡..
𝐼𝑡'𝑠 𝑎 𝑔𝑜𝑜𝑑 𝑏𝑎𝑛𝑘 𝑏𝑢𝑡... 𝐴𝑓𝑡𝑒𝑟 𝑢𝑠𝑖𝑛𝑔 𝑖𝑡 𝑓𝑜𝑟 𝑎𝑤ℎ𝑖𝑙𝑒 𝑢 𝑔𝑢𝑦𝑠 𝑚𝑎𝑑𝑒 𝑎 𝑟𝑒𝑣𝑖𝑒𝑤 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 𝑡𝑤𝑜 𝑚𝑜𝑛𝑡ℎ𝑠 𝑎𝑛𝑑 𝑠𝑡𝑖𝑙𝑙 𝑐𝑜𝑢𝑛𝑡𝑖𝑛𝑔 𝑎𝑛𝑑 𝑢 ℎ𝑜𝑙𝑑𝑒𝑑 𝑚𝑦 𝑡𝑟𝑎𝑛𝑠𝑎𝑐𝑡𝑖𝑜𝑛𝑠 𝑎𝑛𝑑 𝑒𝑣𝑒𝑛 𝑔𝑎𝑣𝑒 𝑚𝑒 𝑝𝑟𝑜𝑏𝑙𝑒𝑚𝑠 𝑎𝑡 𝑤𝑜𝑟𝑘 𝑎𝑛𝑑 𝑚𝑎𝑑𝑒 𝑚𝑦 𝑟𝑒𝑛𝑡 𝑙𝑎𝑡𝑒 𝑎𝑛𝑑 𝑓𝑜𝑜𝑑 𝑙𝑎𝑡𝑒 𝑠ℎ𝑜𝑝𝑝𝑖𝑛𝑔 𝑤ℎ𝑖𝑙𝑒 𝑐𝑢𝑟𝑟𝑒𝑛𝑡𝑙𝑦 𝐼'𝑚 𝑜𝑛 𝑠𝑖𝑐𝑘 𝑙𝑒𝑎𝑣𝑒 𝑑𝑒𝑝𝑒𝑛𝑑𝑖𝑛𝑔 𝑜𝑛 𝑓𝑎𝑚𝑖𝑙𝑦 𝑎𝑛𝑑 𝑓𝑟𝑖𝑒𝑛𝑑𝑠 𝑤𝑖𝑡ℎ𝑜𝑢𝑡 𝑎𝑛 𝑎𝑐𝑐𝑜𝑢𝑛𝑡 𝑡𝑒𝑙𝑙 𝑚𝑒 ℎ𝑜𝑤 𝐼'𝑚 𝐼 𝑙𝑖𝑣𝑖𝑛𝑔. 𝑇ℎ𝑎𝑛𝑘𝑠 𝑎 𝑙𝑜𝑡
28 May 2026
Reply from Pockit
Good afternoon,
Thank you for your feedback. We’ve reached out to you via email to clarify and assist with the points you’ve raised. Please respond there so we can help further.
Many thanks,
The Pockit Team 💛
Fast money transactions
Fast money transactions. Both transferring and receiving.
However, am not comfortable with the charges . Prompt notification alert on my account transactions is very good.
28 May 2026
Reply from Pockit
Thank you for your positive feedback; it means a lot to us.
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback; it means a lot to us.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We're so glad you're enjoying our app! Thanks for your wonderful feedback.
Many thanks,
The Pockit Team 💛
User Experience
User Experience, services everything is very good just one think related to payments is not good like everytime if you want to do any transaction or transfer money to another bank account so Pockit wants the details of the person whom you send the money such as name and date of birth. This is little bit issue I face but maybe Pockit should work it on future.
28 May 2026
Reply from Pockit
We appreciate your positive feedback on our user experience and services. We acknowledge your concern regarding the payment details required for transactions. We are always looking for ways to improve our processes and will certainly consider your suggestion for future enhancements.
Many thanks,
The Pockit Team 💛
Account been suspended for no reason.
23 April 2026
Unprompted review
Reply from Pockit
Good afternoon,
Thank you for your review.
We’re sorry to hear about your experience. We’ve attempted to reach out to you via Trustpilot to request more information so we can locate your account, but unfortunately, we have not received a response.
Please contact us directly at help@pockit.com
so we can investigate this matter and assist you further.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We're glad our service is helpful for those with low credit. Thank you for your kind words.
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback; it means a lot to us.
Many thanks,
The Pockit Team 💛
Very well and good bank
22 May 2026
Reply from Pockit
We're happy you find our bank very good! We appreciate your positive feedback.
Many thanks,
The Pockit Team 💛
Just wanted to make everyone aware that…
Just wanted to make everyone aware that pockit is indeed a scam opened a brand new account for emergency use only and immediately got restricted from transferring or withdrawing my money sent numerous emails and got the same response every time this is the message that kept getting repeated Hi,
You're absolutely right — I am a bot, and I appreciate your honesty! I'm here as a quick first step, and if I can't help you straight away, I'll get you to a real person on the Pockit team immediately and pass along everything you've shared. Just let me know in a few words what you need help with, and we'll get this sorted for you.
Lisa,
Pockit team
But the thing is if you go to linkedin there is literally only 20 employees apparently but when you click on profiles who claim to be from pockit are all fake profiles little bit odd I'm my eyes I emailed the CEO and couple of other people who claim to work there I'll update this review if I get a genuine reply
UPDATE!
today 28/05/26 at 11.25am they gave me access to my funds again but as soon as I tried to transfer it back to my Monzo account they restricted it again immediately and asking me to send the documents that I sent to them 4 days ago like if this isn't a scam then I couldn't tell you what is absolutely horrendous company be sure to check the newspapers soon because that's how far I'm taking this I've been I'm contact with financial ombudsman and they requested that I sent a formal complaint all is done and now they have 15 days to respond but they have no legit workers just bots so we will see how long that takes
24 May 2026
Unprompted review
Reply from Pockit
Good afternoon,
Thank you for your feedback.
We're sorry to hear about your experience. To clarify, Pockit is not a scam. In line with our Terms & Conditions and regulatory requirements, we may occasionally need to restrict accounts while we carry out reviews or request additional information. These checks are a standard part of operating a regulated financial service.
Once we receive and verify the requested information and documentation, we can complete the review and, where appropriate, remove restrictions so you can continue using your account normally.
We appreciate that these reviews can be frustrating, but they are necessary to help protect both our customers and our platform.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We appreciate your positive feedback! We are glad everything works as it should and is very helpful.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We're happy to hear you find our line of credit handy and beneficial for your score. Thank you!
Many thanks,
The Pockit Team 💛
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