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Pocketpills Reviews 

5,413
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and ease, highlighting fast, discreet, and on-time delivery of medications directly to their homes. Many appreciate the helpful and supportive staff, who are readily available to answer questions and provide solutions, making the overall process efficient and reliable. People find the platform excellent for managing refills and shipments, saving significant time and offering peace of mind. However, some reviewers were not happy with the difficulty in reaching live agents or pharmacists directly, citing long wait times and unanswered calls. A few people also mentioned issues with delivery, such as unexpected delays or concerns about temperature control for sensitive medications, impacting the overall experience.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast, hassle-free, and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an easy, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often helpful,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,413)

3,135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

This time my package was delivered in time

23 July 2026
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Reply from Pocketpills

We are pleased your package arrived on time. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

So quick and convenient

So quick and convenient

13 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our services quick and convenient! Thank you for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Simple

Simple. Easy. Fast. Thanks for the great customer service. Losing weight made easy. Thanks Pocketpills.

24 July 2026
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Reply from Pocketpills

We are so happy to hear our service made your experience simple, easy, and fast! We appreciate your kind words about our customer service.

Rated 5 out of 5 stars

On time delivery and able to track…

On time delivery and able to track shipment. Ease of dealing with pocket pills

24 July 2026
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Reply from Pocketpills

We're so happy to hear that your delivery was on time and that you found it easy to track your shipment. We appreciate your positive feedback!

Rated 5 out of 5 stars

This is an awesome service

This is an awesome service. As a mom to three young kids, in various activities, getting to the pharmacy can be hard. My prescription auto renews and literally shows up at my door. Genius!

18 July 2026
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Reply from Pocketpills

We are so thrilled to hear that our service has made your life easier as a busy mom! It's wonderful to know that our auto-renewal and home delivery are such a convenience for you. Thank you for your kind words!

Rated 5 out of 5 stars

Great customer service

Quick delivery and great customer service!

22 July 2026
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Reply from Pocketpills

We appreciate your feedback regarding the shipping of your prescriptions. We understand your concern about multiple shipping charges. We are always looking for ways to improve our services. A manager will be reaching out to you.

Rated 4 out of 5 stars

Wish it shipped faster but still happy…

Wish it shipped faster but still happy with final result. Although delivery company went to Canada post instead of house when it needs to be refrigerated.

23 July 2026
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Reply from Pocketpills

We appreciate your feedback and are glad you're happy with the result. We're concerned about the delivery issue with the refrigerated item and will look into it.

Rated 3 out of 5 stars

It is taking for ever for them to…

It is taking for ever for them to transfer my prescriptions and get them sent out.

23 July 2026
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Reply from Pocketpills

We apologize for the delay in transferring and sending out your prescriptions. We are actively working to expedite this process for you. A manager is reaching out to you.

Rated 5 out of 5 stars

Great

Helpful friendly and quick response

16 July 2026
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Reply from Pocketpills

We're so pleased to hear that you found our service helpful and friendly, and that our response was quick. We truly appreciate your positive feedback!

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