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Pocketpills Reviews 

5,424
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and ease, highlighting fast, discreet, and on-time delivery of medications directly to their homes. Many appreciate the helpful and supportive staff, who are readily available to answer questions and provide solutions, making the overall process efficient and reliable. People find the platform excellent for managing refills and shipments, saving significant time and offering peace of mind. However, some reviewers were not happy with the difficulty in reaching live agents or pharmacists directly, citing long wait times and unanswered calls. A few people also mentioned issues with delivery, such as unexpected delays or concerns about temperature control for sensitive medications, impacting the overall experience.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast, hassle-free, and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an easy, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often helpful,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,424)

3,158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, any issues are resolved quickly, pleasantly surprised with services

15 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service fast and efficient! We appreciate you highlighting how quickly any issues are resolved.

Rated 5 out of 5 stars

Private

Private, dependable and discreet.

22 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We are so happy to hear that you found our service to be private, dependable, and discreet. Thank you for sharing your experience!

Rated 5 out of 5 stars

So much support but also simple!!

So much support but also simple!!

28 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service to be both supportive and simple to use! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Always great

Always great! Quick communications and friendly staff!!

28 July 2026
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Reply from Pocketpills

We are so happy to hear that you consistently have a great experience with us! We pride ourselves on quick communication and friendly staff.

Rated 5 out of 5 stars

It was easy an seamless

It was easy an seamless, very easy to deal with.

24 July 2026
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Reply from Pocketpills

We're so pleased to hear that you found the process easy and seamless! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great service
Same day consultation and delivery

28 July 2026
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Reply from Pocketpills

We're so happy to hear you received great service with same-day consultation and delivery! Thank you for your positive feedback.

Rated 5 out of 5 stars

Always fast

Always fast, shipped safely to the front door great prices, works with my insurance

25 July 2026
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Reply from Pocketpills

We are so happy to hear that our fast shipping, safe delivery, and great prices, along with our insurance coordination, are working well for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Delivery was smooth

Delivery was smooth, was able to receive my package in person

28 July 2026
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Reply from Pocketpills

We're so glad to hear that your delivery was smooth and that you were able to receive your package in person! Thank you for your positive feedback.

Rated 5 out of 5 stars

On time as always

On time as always, packaged discretely

25 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We're so glad to hear that your order was on time and packaged discreetly for you.

Rated 5 out of 5 stars

Even if I received my prescription 1…

Even if I received my prescription 1 week later because you didn’t have the product the delivery was acurated

25 July 2026
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Reply from Pocketpills

We're glad to hear that despite the delay in receiving your prescription, the delivery was accurate. We appreciate your understanding and thank you for your feedback!

Rated 2 out of 5 stars

I still feel hungry on this does it…

I still feel hungry on this does it take few weeks to start not having cravings and feeling hungry? Taking .5

28 July 2026
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Reply from Pocketpills

We appreciate you sharing your experience. We understand your concerns about hunger and cravings. Individual responses can vary, and we recommend consulting with a healthcare professional for personalized advice, please let us know a time we can put you in touch with one.

Rated 5 out of 5 stars

This service was very straightforward…

This service was very straightforward and easy to use. They provided updates throughout and my prescription was delivered in a very timely fashion.

28 July 2026
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Reply from Pocketpills

We're so pleased to hear that our service was straightforward and easy for you to use! It's wonderful that you received timely updates and your prescription was delivered quickly.

Rated 5 out of 5 stars

Convenience, Privacy & Peace of Mind.

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It makes everything much more convenient and gives me peace of mind.

8 June 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear that our medication delivery service provides you with convenience and peace of mind! It's wonderful that you value the discretion and professionalism of our process. Thank you for your kind words.

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