PlusHeat logo
Visit website

PlusHeat Reviews 

17,367
•
TrustScore 4.5 out of 5

4.6

Boiler and Heating Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for arriving on time, working efficiently, and always maintaining a polite, professional attitude during home visits. Many people also appreciate the customer service team for being exceptionally helpful, courteous, and prompt in answering calls and resolving account inquiries. Some reviewers were not happy with response times, noting instances where emergency call-outs or urgent repair situations were handled slowly or experienced severe administrative delays. A few consumers additionally mentioned frustrations with booking systems, disorganized appointment scheduling, and communication mix-ups regarding policies. Others experienced issues with unexpected communication lapses when trying to coordinate alternative dates.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the prompt, professional, and efficient... See more

Service

People report positive experiences with service, highlighting prompt responses and professional engineers who... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are quick, helpful, and... See more

Response time

Consumers find response time to be positive, noting that calls are answered promptly and questions addressed... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more

Rated 5 out of 5 stars

I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more

Rated 5 out of 5 stars

Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more

Rated 5 out of 5 stars

A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more

Company details

  1. Boiler and Heating Service
  2. Property Maintenance
  3. Property Management Company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(17,367)

4,256 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fine

Booked a service and the gas man came when he said he would. He carried out the service. No issues.

16 September 2026
Rated 1 out of 5 stars

For every job you call them out for

For every job you call them out for, they seem to find a way to charge you, even when you hold a policy with them that has no excess.

There appear to be more exclusions in the contract than actual inclusions. If you believe that having a paid policy means you can rely on them to cover repairs when you need them, unfortunately, this has not been my experience.

Every time you call them out, they seem to identify an exclusion in the policy, leaving you with no choice but to pay the additional costs. Otherwise, you are left dealing with the problem yourself.

In my experience, the policy offers far less cover than you would reasonably expect from a paid-for service. You may be better off using your own trusted tradesperson and paying them directly rather than relying on this policy.

16 September 2026
Unprompted review
PlusHeat logo

Reply from PlusHeat

Hi Pinal,

Thank you for contacting us and for taking the time to share your feedback.I also attempted to contact you by telephone to discuss your concerns further, but I understand that you were preoccupied at the time. I understand that you are frustrated with the charges and exclusions you have encountered when requesting assistance under your policy.

I have since taken a look into your job and, while I apologise for the frustration you have experienced, I understand that our Maintenance Department has provided you with further assistance and that your job is currently progressing. The Maintenance Department will continue to manage the job and provide you with updates regarding the progress and any further steps required.

In the meantime, if you require any further information or assistance, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.

Kind regards,
Sean
PlusHeat Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look